Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
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See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- #107 of 113 best companies in Bathroom Supply Shop
- #51 of 51 best companies in Boiler supplier
- #114 of 120 best companies in DIY Store
- #235 of 244 best companies in Home improvement shop
- #37 of 38 best companies in Radiator shop
- #16 of 16 best companies in Shower screen shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Fantastic customer service, Lee was so kind and patient initially before placing the order he explained clearly regarding the product I needed.
Unfortunately there was a problem with my builder which resulted him rejecting a shower screen that was actually correct, Lee was patient in not assuming the builder was wrong even though he clearly was. He took time and effort and calls back to resolve the issue arrange re delivery while putting up with me being upset .
Thank you to the whole team
22 February 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Caroline,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service, especially from Lee. I've passed on your kind words to him and his team leader, to ensure he gets the recognition he deserves.
We understand that mistakes can sometimes happen, so we will do everything we can to ensure a smooth and speedy resolution so it's great to have your feedback on this.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Great shopping experience
I’m very happy with the Frankie triflow tap which will replace my old one in a new kitchen.
The customer service and delivery were trouble free and the product value excellent. Thank you PW🙂
2 February 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Danuta,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your product and our service. Our Franke products are extremely popular and our supplier offer a well-communicated delivery service so it's great to have your feedback on this.
Thanks again for our 5-star rating.
Best wishes,
Emma
Excellent Customer Service
When the product I wanted wasn’t in stock, I received both a phone call and email. Plumbing World then took the time to see if my alternative choices were available. Excellent customer service and excellent product. 5 stars
7 February 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Amanda,
Thank you for taking the time to leave us a review.
We apologise that your item wasn't available when you had originally purchased. We are working on the stock functionality of our website but we are sorry this wasn't accurate at your point of purchase. Where possible, our team will always provide alternatives that are available so i'm pleased to hear you're happy with this part of our service.
Thank you for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Fantastic customer service and price
Plumbing World answered an important query via live chat and then I purchased a sink from them. It arrived well packaged and in excellent condition and the sink itself is superb for the price. I don't use it - I just look at it!!
25 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Diane,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that any queries you had were resolved efficiently and that you're happy with your product. The brand you have purchased from is known for their quality and is popular amongst our customers.
Thank you for the lovely 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Dave,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our services, including our competitive prices and our delivery. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Absolutely no after sales service
Absolutely no after sales service. Phoned twice, no-one returned call. Wanted to exchange an item which was incorrect in my delivery. I had spent a lot of money on furniture for 3 bathrooms. Was prepared to drive 45 minutes each way to exchange the item to save time. Gave up after two days and bought item online. I now have two faulty pans. Replacements were ordered weeks ago along with other items. Still awaiting everything. 🤷 0 out of 10 !
16 November 2023
Unprompted review
Reply from Plumbing World (UK)
Hi Francis,
Thank you for leaving us a review. Having looked into this I can see that the order in relation to this review wasn't placed by yourself. For GDPR purposes, we are unable to discuss the order with anyone but the person who originally placed the order with ourselves.
Our recommendation would be to contact your installer to discuss this matter further. I'm sorry that we could not provide any further information in this instance, but we do hope any issues are resolved promptly.
Best wishes,
Emma
Very happy with my purchase and…
Very happy with my purchase and trouble-free delivery. All in good condition and arrived on time. Thank you.
31 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Geraldine,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our service, particularly our delivery. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Very good service
Needed to call before ordering as there was a sizing issue (dimensions wrong in website description). This was quickly sorted by Tanyka and promptly corrected on their website by the next day. Product was very competitively priced. Plumbing World kept me up to date with my order and delivery. Delivered on time by Plumbing World's own staff. I am happy to recommend Plumbing World.
31 January 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
Firstly, i'm sorry for the wrong dimensions being on our website. I can see our team have since changed this so we thank you for bringing this to our attention.
Despite the above, I am glad to hear you're happy with our service, especially from our sales team leader, Tanyka. I've passed on your feedback to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. Your recommendation for our company is greatly received. We look forward to your next purchase.
Best wishes,
Emma
Jenny Jones what a fabulous lady
Jenny Jones what a fabulous lady. So very helpful, sorted our various obstacles for us.
Highly rtecommend.
25 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Keith,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our service, particularly from Jenny and also that any issues were resolved efficiently. I've passed on your feedback to Jen and her team leader to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. Your recommendation for our company is greatly received.
Best wishes,
Emma
Bad after sales service
Bought Franke Mythos sink and was installed more than 30 days after purchase. The Franke double waste kit was missing and Plumbing world would not help as we hadn't notified them within 30 days. They wanted to charge me for the waste kit. Bad service so buy your Franke items elsewhere.
1 February 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Dean,
Thanks for taking the time to leave us a review.
We provide 30 days for us to be notified of any discrepancies with the order, but do ask that all items are checked and accounted for on delivery. Your order was delivered directly through our supplier, who provide a shorter timescale for any issues to be reported but we do extend this up to 30 days as we believe this is a sufficient amount of time.
I can see you've been in contact with our customer service team, who advised that as you were a few months outside of the 30 days timescale the item wouldn't be sent free of charge, but suggested we would contact the supplier to offer a discounted rate to keep any additional costs to a minimum.
Information on our returns policy can be found on our website, with further information within our terms and conditions. We understand any feelings of frustration but our policies are in place and we strongly advise to check all products to ensure they are correct, have no damages and that all parts are received.
Best wishes,
Emma
Excellent service and products
Goods were delivered in a timely manner and were in good condition. I have used this company before and would use them again.
18 January 2024
Reply from Plumbing World (UK)
Hi Brian,
Thank you for taking the time to leave us a review. It's lovely to hear you've shopped with us on more than one occasion and have received good service each time. We hope you continue to shop with us in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Good price and excellent delivery times.
18 January 2024
Reply from Plumbing World (UK)
Hi Sandra,
Thanks for taking the time to leave us a review. It's great to hear you're happy with our prices and delivery. We aim to provide the highest level of service throughout the order process, so we hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Shower door
Although the shower door has not been installed yet, the construction of it, the delivery and your delivery colleague was considerate and polite. The door was ordered to help with a tight space and the I fold door will work perfectly. Thank you. Mark Steffen
31 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Mark,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our delivery service. I'll be sure to pass on your feedback to the logistics manager so the good feedback can be sent to those involved.
We hope you continue to shop with us again in the future.
Best wishes,
Emma
Delivery date wasnt goid and was then…
Delivery date wasnt goid and was then put back so cancelled the order. Only to receive some days later! Left doesn't know what the right hands doing and then they ask you to review. Couldn't make it up.
26 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Ian,
Thanks for taking the time to leave us a review, i'm sorry to hear you haven't had a positive experience shopping with us. I completely understand your frustrations as the order should never have been dispatched from our warehouse, since you had already cancelled the order. This was down to human error and I appreciate that this simply isn't good enough.
The issue has been raised with those involved in hope this does not happen again in the future. I can only apologise for the errors and delays caused. I hope you choose to shop with us again in the future, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Really easy to deal with
Really easy to deal with. Great communication and competitive prices. Fast delivery too
17 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Lee,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our delivery updates and competitive prices. We aim to give the best service throughout the order process, so your feedback on one or more areas within the business is great to read.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
First class service from this company
First class service from this company. I ordered a Franke sink colour white and when it was delivered, it was speckled grey. This was not the fault of Plumbing World but of Franke. Customer service were exemplary at collecting the item and replacing the sink with an alternative. Thank you for a stress free shopping experience, especially to Hollie who dealt with my initial concern. I highly recommend this company.
24 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Maria,
Thank you for taking the time to leave us a review.
Firstly, I'd like to apologise for the item looking different to the one that had been ordered. We thank you for bringing this to our attention as we were also unaware of the 'speckle' within the design, but now understand this is due to the natural material containing this.
I'm very pleased to hear you're happy with our efforts to find you an alternative. I've passed on your kind words to Hollie and her team leader, to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. Your recommendation for our company is greatly received.
Best wishes,
Emma
Great items at a good price with quick…
Great items at a good price with quick delivery, exactly what I needed
25 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Ronald,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our prices and delivery service. We aim to provide the best possible service throughout the order processes so we hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Items marked in stock were not in stock
Put items in the basket, ordered and paid for, told not in stock. How bad can service get? At least the refund was processed quickly.
6 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi David,
Thanks for taking the time to leave us a review.
I'm sorry to hear your items were not readily available at your point of order. Unfortunately, not every product of our website is stock controlled due to some products being fulfilled by a supplier. We understand this can cause frustration and it is something we are working on. I've checked the products since and they are now displaying correctly since they are back in stock.
We aim to exceed our customers expectations and understand we have not reached this. We can only hope you do choose to shop with us again in the future so we can give you the high level of service we always aim for.
Best wishes,
Emma
Ordered a radiator and valves
Ordered a radiator and valves. The radiator arrived but the valves didn’t. Apparently they were sent by two different couriers. After 3 separate calls to customer services over a couple of weeks and being told we’ll get back to you I’ve still not heard anything. Ended up going to Screwfix.
19 January 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Chris,
I'm sorry to hear there was a delay with your order. Having looked into this I can see both items were fulfilled directly by our supplier so we're unsure why they were not sent together as they were both in stock at the point of your order. We were not made aware of any split deliveries.
I can see you've been in contact with our sales team on more than one occasion, and they have chased this multiple times with our supplier. I'm extremely sorry that we were unable to give you a definitive answer in regards to the missing delivery. Unfortunately, we could only pass on the information that we were provided but of course take the responsibility as the company you chose to purchase with.
I can only hope you choose to shop with us again so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Paid for express delivery, item arrived 2 weeks later and missing parts
Paid for express delivery at £40, received the item 12 days later - with all the fixtures and fittings missing. Have emailed multiple times and customer services just say “will try and find replacement for you” but no evidence of these appearing
3 January 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
I'm extremely sorry to hear you haven't had a positive experience shopping with us and that the fixings were missing from the box on arrival.
Unfortunately, this wasn't a product that we kept stocked in our warehouse in order to issue the missing parts. I can see our sales team have been in communication multiple times with the supplier who fulfilled the order but they are working through a backlog of messages due to an upgraded system causing delays.
We fully understand your feelings of disappointment because something like this should never take this long to resolve and I cannot apologise enough for this. Our team will keep on top of this and aim for the quickest resolution. In the meantime i'm so sorry for the inconvenience this is causing.
Best wishes,
Emma
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