Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
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See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- #107 of 113 best companies in Bathroom Supply Shop
- #51 of 51 best companies in Boiler supplier
- #114 of 120 best companies in DIY Store
- #235 of 244 best companies in Home improvement shop
- #37 of 38 best companies in Radiator shop
- #16 of 16 best companies in Shower screen shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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WARNING: Punitive Return Policy and Failed Service
My experience with Plumbing World was severely frustrating. I returned an incorrectly ordered radiator, which UPS confirmed was delivered safely, yet Plumbing World refused the return, claiming it was broken on arrival. This punitive policy resulted in a complete financial loss for me, as the damage must have occurred before dispatch or during their handling. Furthermore, my accompanying valves order was incomplete and only resolved two weeks later after I proactively contacted them. Combined with previous delivery issues, this demonstrates a total failure in reliability and customer service. I strongly advise looking elsewhere. Never again will I use Plumbing World.
Update: The valve never arrived, and no refund has been made. In addition, the correct radiator was delayed due to damaged stock.
17 October 2025
Unprompted review
Reply from Plumbing World (UK)
Good Morning Kirils,
Thank you for taking the time to leave us a review.
We completely understand how frustrating this situation must have been for you. We do want to clarify that when customers arrange their own return via courier, we inform them in advance that we cannot be held responsible for any damage that may occur during transit. This is outlined in our return policy to help prevent exactly this kind of unfortunate outcome.
We appreciate that you took the time to follow up on the missing valves, and we’re glad we were able to resolve that part of the order, even if the delay was not ideal. We're genuinely sorry that your overall experience did not meet expectations.
If there’s anything further we can do to assist or to discuss this matter further, please feel free to reach out to our customer care team directly.
Best Wishes,
Tanyka
Great communication and all delivered…
Great communication and all delivered as promised - thank you
25 September 2025
Reply from Plumbing World (UK)
Good Morning Lindsay,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with our communication and that everything was delivered as promised.
We hope you continue to shop with us in the future!
Best Wishes,
Tanyka
Great products, great staff
Easy to use website, very helpful staff who phoned me back and helped with options very efficiently.
25 September 2025
Reply from Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
We're glad to hear you found the website easy to use and that our team was able to assist you quickly and efficiently. We’re always here to help and really appreciate you taking the time to share your experience!
We hope you continue to shop with us.
Best Wishes,
Tanyka
Wrong size toilet seat
When the item, a toilet seat, was received it was not the dimensions given in the listing on the website so it would not fit the toilet pan. I asked for the item to be collected and a refund but was told they would have to contact their supplier and wait for a response. I have emailed Plumbing World to say the contract was between me and them and their supplier is irrelevant but I've had no response to this.
1 October 2025
Reply from Plumbing World (UK)
Hi Chris,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating it is when a product doesn't match the listed specifications. As soon as we were made aware of the issue, we began arranging a collection and refund. Unfortunately, your email had landed in our junk mail, and we’re sorry for any inconvenience caused by this.
I can see we have sent you a returns form and arranged the collection for you, this has been sent over email.
If you have any further concerns, please don’t hesitate to contact our customer service team directly.
Thank you again for bringing this to our attention – your feedback helps us improve.
Best Wishes,
Tanyka
Great prices and great service
I first went there as they were the cheapest for the product I wanted but also found their customer service to be very good. Lovely to be able to talk to people on the phone even when buying online!
Delivery was fine and i got reasonable notuce of the time slot which wa helpful when arranging things with my plumber
22 September 2025
Reply from Plumbing World (UK)
Hi Clare,
Thank you for taking the time to leave us a review.
We're really pleased to hear that you found our prices competitive and our customer service helpful. We know how important it is to speak to someone directly, especially when arranging things like deliveries and installations, so we're glad we could provide that support.
It's great to know everything went smoothly with your delivery and that the timing worked well with your plumber. If you ever need anything else, we’re just a phone call away!
Thanks again for choosing us.
Best Wishes,
Tanyka
Nice product easy to fit perfect
22 August 2025
Reply from Plumbing World (UK)
Hi Alan,
Thank you for your review!
We're so pleased to hear that you found the product easy to fit and a perfect match. Your feedback means a lot to us—thanks for choosing us!
Best wishes,
Tanyka
Bradleys Bathrooms
After receiving the wrong item - it was quickly and efficiently rectified - we now have the correct goods!
3 October 2025
Reply from Plumbing World (UK)
Good afternoon Julie,
Thank you for your review!
We’re really glad to hear the issue was resolved quickly and that you’ve now received the correct items. We appreciate your patience and understanding, and we’re always here to help if you need anything in the future!
Best wishes,
Tanyka
3 panel folding shower screen
3 panel folding shower screen - Delivery as promised, undamaged. Installed and looks good. Got professional help.
Handling and installing this item is a two man job because of the weight 50kg - used extra long screws.
25 July 2025
Reply from Plumbing World (UK)
Good Afternoon Holloway,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our service and products.
We do confirm on the email the delivery is kerbside so gives chance to get the required help.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best wishes,
Tanyka
It’s class service
Excellent Company to deal with. Service is first class. Parts delivered bang on time and prices are fair too.
20 August 2025
Reply from Plumbing World (UK)
Good Afternoon,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided by our team, we aim to give the best service we can!
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Reply from Plumbing World (UK)
Hi Rob,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided and the item purchased.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Reply from Plumbing World (UK)
Hi Lisa,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our company and products.
We look forward to you shopping with us in the future.
Best Wishes,
Tanyka
Great service
Fantastic service quality product easy to order online and product was delivered intact and on time
18 August 2025
Reply from Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Would I use plumbingworld.co.uk again NO
I placed an order today for a vanity unit, mixer taps and click clack waste.
Order accepted and money taken with out question.
2 hours later I receive an email informing me that the items are out of stock and will not be available until the end of September.
I phoned and asked why an order was accepted, when there was no stock and was informed that when they receive an order then they contact the suppliers and in my case the suppliers were out of stock.
I asked for my money to be returned and they informed me that it would that 7 to 10 working days.
My payment to plumbingworld.co.uk was instantaneous, so why do they need to hang on to my money for at least 8 days. Simple they are pocketing the interest.
Would I use plumbingworld.co.uk again NO
19 August 2025
Unprompted review
Reply from Plumbing World (UK)
Hi Michael,
Thank you for taking the time to leave us a review.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse.
This can mean we do have to wait a certain amount of time for products and suppliers dont always let us know items are out of stock, however we always inform you as soon as we can to advise of this.
I have looked into this, you ordered on Tuesday 19th August at 12:11.
We emailed you on Tuesday 19th August at 13:01, so you were contacted within the hour of you placing your order to confirm the item purchased was out of stock.
We then issued the refund on the same day at 13:49 so within 2 hours of you ordering we confirmed item was out of stock and refunded you promptly.
We do issue the refund straight away, unfortunately we have no control of bank timescales so we do have to advise its up to 7 working days due to this.
So sorry for any inconvenience caused here.
Best Wishes,
Tanyka
Would like to thank you for the great…
Would like to thank you for the great service I received from yourself even through there was a problem with an item it was dealt with straight away and it didn’t put me off ordering more items thank you again
24 July 2025
Reply from Plumbing World (UK)
Hi Cheryl,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Reply from Plumbing World (UK)
Good Morning Lewis,
Thankyou for taking the time to leave us a review.
I have reviewed this for you, I can see we have now delivered your order, if you need anything please contact us directly.
We do hope you shop with us again in the future.
Best wishes,
Tanyka
Professional
Having received damaged goods the issue was corrected highly professionally. I could not recommend a company more than this one.
20 July 2025
Reply from Plumbing World (UK)
Hi Trevor,
Thankyou for taking the time to leave us a review.
I am sorry to hear the item came damaged but pleased it was rectified swiftly for you!
We do hope you shop with us again in the future.
Best Wishes,
Tanyka
Hassle Free
After the first time of using this company i cannot praise them enough we purchased our new bathroom from them shower, bath, taps toilet, radiator and furniture all arrived on time and packaged well and great quality .From ordering to customer service all staff were very helpful i would recommend them to anyone who is thinking of a new bathroom nothing, was too much trouble, many thanks to all concerned
27 July 2025
Unprompted review
Reply from Plumbing World (UK)
Hi Clive,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Bought a radiator cover from here yet…
Bought a radiator cover from here yet when it arrived it was without a number of screws. I called and spoke to a member of staff who informed me that they don't have the screws in stock and need to purchase them myself. They did say I could send them the receipt and they would reimburse me the problem was I spent half a day traveling looking for a place that sold the screws. It was very inconvenient and surely they should not send any item out without all items! My biggest issue was I paid for someone to come and fit it and they was unable to complete the job due to lack of parts and had to come back another day!
24 July 2025
Unprompted review
Reply from Plumbing World (UK)
Good Afternoon,
Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
If you can contact us directly with your order number I will be more than happy to look into this further for you.
Best Wishes,
Tanyka
Excellent Customer Service & Responsive
Maxine at Plumbing Word made resourcing and buying an Eastbrook toilet seat so easy! The toilet seat we needed wasn't their usual in-stock item. Maxine did however say they could obtain one direct from the supplier and when received they would send to us by courier. It was so good I've just ordered a second replacement seat for our other bathroom! Great Customer Service from Maxine, she was professional, helpful, timely and also had a sense of fun. I would NOT hesitate to buy from Plumbing World again. THANK YOU so much, I can't wait for the next seat to arrive!!!
14 July 2025
Unprompted review
Reply from Plumbing World (UK)
Good Morning,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from Maxine in our sales team. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope you continue to shop with us.
Best wishes,
Tanyka
Check stock levels
Was in stock on website when ordered, only to be informed that it was out of stock 2 day's later and unknown date for restock. I ordered from Amazon and received 2 day's later and saved £50
21 June 2025
Reply from Plumbing World (UK)
Hi Nick,
Thank you for taking the time to leave us a review.
I am sorry to hear there was a stock issue with the product you ordered, and consequently we were unable to fulfil your order on this occasion.
I can see you ordered on Saturday, we don’t work weekends, so that would have been the reason for the delay in response, we offered you an alternative for the product we didn’t have in stock and this was sent to you on the Monday morning as soon as we was back in the office after the weekend.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse.
This can mean we do have to wait a certain amount of time for products however we always inform you as soon as we can to advise of this.
Once again we are very sorry for any inconvenience caused.
Best Wishes,
Tanyka
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