AVOID AT ALL COSTS Realised after ordering that I'd ordered an incorrect macerator. Called five times (no one answered) and emailed twice to attempt to cancel the order. Had no response at all an... See more
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Purchased thinking it was a Saniflo product as it had this written in large letters on the page. When delivered it was a cheaper copy, dimensions stated on the website were also completely wrong, mean... See more
Company replied
The Saniflo appears to be ok, but delivery let us down. We expected Royal Mail to deliver Friday and a plumber was planned for Monday. However the Saniflo was not delivered until mid morning Monday... See more
I placed an order on Monday 4th at 1.40pm It said next day delivery. I tried calling when it hadn’t arrived on Wednesday I got cut off three times when they eventually answered I got told it was out f... See more
1.9
Poor
160 reviews
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Very fast delivery thanks
13 May 2024
Saniwaste Slim Pro Macerator Pump
Bought to replace an older Saniflo macerator. Item arrived on time and as described by Plumbstore Direct. Fitted by plumber in less than an hour (including taking out older appliance) and working satisfactorily.
30 April 2024
good buy and on time
29 April 2024
They didn’t deliver on time
They didn’t deliver on time
The saniflo was an after market one
Never returned my next day delivery charge,
Won’t answer the phone
29 April 2024
Wrong item, cheaper model sent then what I ordered.
Purchased a macerator, I've received what appears to be wrong model, pump limits lower then what I ordered , I've emailed several times mes and called multiple times, no answer, still waiting for their response.
The macerator they sent I can buy significantly cheaper from other resellers.
12 May 2024
Unprompted review
Using Sani Flow branding to con people…
Using Sani Flow branding to con people into buying a inferior product.. I am a plumber and I fell for it, went back and read their wording and it states it it is a replacement for however with the giant Sani Flo logo it’s very easy to be manipulated.
4 May 2024
Unprompted review
New saniflo unit.
Ordered a new saniflo macerator and it arrived less than 24 hours later. Great value for money. Highly recommended.
30 April 2024
I bought a macerator I receive a wrong…
I bought a macerator I receive a wrong model upto now I still waiting for their response so slow to communicate so bad .
29 April 2024
It wasn’t the brand I ordered
It wasn’t the brand I ordered , I ordered a Saniflo , I got a Sanilite, that didn’t work, I’m waiting for a replacement part to see if that fixes it, if not it’ll be going back
15 April 2024
Thought I was buying a saniflo because…
Thought I was buying a saniflo because on the same page as the item I purchased was a saniflo logo also item price stated that it included vat yet the the company is not vat registered
2 April 2024
No answers to phone or email selling…
No answers to phone or email selling fake saniflos called 5 times sent 3 emails no reply will get refund from credit card company AVOID AVOID !
11 April 2024
Unprompted review
Quick response and delivery.
Quick response and delivery even although I expected delay over a holiday weekend. Macerator fitted and running perfectly.... favourable pricing too!
28 March 2024
Wrong item sent and received 2nd day…
Wrong item sent and received 2nd day not next day. And very poor comms. Still not had a resolution
27 March 2024
Purchased a sani flow macerator when it…
Purchased a sani flow macerator when it arrived it was the wrong one that got delivered tried to phone them was told you have to contact them by email only sent three emails still no reply back still waiting customer left with ladies having to use gents toilet in busy office
25 March 2024
Delivered promptly ....24 hrs
Great delivery schedule...some feedback from the carrier might be helpful.
18 March 2024
Poor communication poor delivery poor…
Poor communication poor delivery poor representation of the company. Would never use again and should be given a wide berth.
15 March 2024
Severely unhappy
Severely unhappy!
Ordered sani flow for a customer and it is faulty! Been trying to contact your company for a refund or replacement and no reply to my emails or voicemails!
Still waiting for a response….
20 March 2024
Unprompted review
Great price and first class delivery.
8 March 2024
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