Plum Diamonds Reviews 317

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and proactive communication throughout the entire process. Many people appreciate the personalized approach and the detailed guidance provided, making the experience stress-free and enjoyable. Reviewers are also highly satisfied with the product quality, describing the jewelry as stunning, well-made, and beautiful. The service is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, from design to delivery.

What people talk about most

Product

Consumers find product to be positive, consistently praising the stunning quality and craftsmanship of the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall, the staff as a whole was extremely helpful for the whole process, answering my questions about any topic. I asked about payment options, stylistic ideas, and even shipping details, and I was... See more

Company replied

Rated 5 out of 5 stars

This place checked a lot of boxes. Good options. Lab grown. Women owned. All great things, but what really struck me, the outreach and customer support. Last minute before shipping, I found out I woul... See more

Company replied

Rated 5 out of 5 stars

The customer service is unparalleled. The Plum team is quick to respond to questions or requests and are happy to put together a custom kit to ensure you feel secure in your selection. No other compan... See more

Company replied

Rated 5 out of 5 stars

There was a FedEx issue with shipping and Josh from customer service provided genuinely the best customer service I’ve ever received from a brand. He was proactive, understanding, and fixed everything... See more

Company replied


Company details

  1. Jeweller

Written by the company

Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!). Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America. Together, we’ve been doing this for generations and will continue for decades to come! Through www.plumdiamonds.com, we bring one-of-a-kind, impeccable rings direct to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

317 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Plum team was so helpful and great…

The Plum team was so helpful and great to work with! The ring is perfect.

6 March 2026
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Reply from Plum Diamonds

Devon, we couldn't be happier! Thanks so much for sharing and for being part of the Plum family :)

Rated 5 out of 5 stars

Try-on Ring Kit

I love how they offer so many options for the try-on ring kit! As someone who didn't want to go into a shop, this was awesome. I would recommend the try-on ring kit to anyone!!

13 March 2026
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Reply from Plum Diamonds

We LOVE hearing how helpful try on kits can be - and fun too! Thanks so much for sharing - we appreciate it!

Rated 5 out of 5 stars

matching my vision

I found the style I was looking for in an Instagram post I was put in touch with Kristy and Reene, they were a great help in getting me options of the stones I was looking for to match. The return policy, along with the yearly resizing and cleaning policy took away a lot of concerns.

5 March 2026
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Reply from Plum Diamonds

Justin, we're so glad Plum's policies and service eased your mind enough to give us a try! We love having you as part of the Plum family now :)

Rated 5 out of 5 stars

Renee & Kristy

From start to finish, Renee and Kristy were awesome to work with. They were extremely quick to respond to questions I had, and helped me find exactly what I was looking for. I can’t recommend them enough, they were extremely helpful and the ring looked great!

20 February 2026
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Reply from Plum Diamonds

What kind words! We're so glad your experience was a great one and we appreciate that you cared enough to share - thank you!

Rated 5 out of 5 stars

I really love getting an idea of my…

I really love getting an idea of my style and possible likes and dislikes from the comfort of my home. I didn't feel pressured by a jeweler to sell. I was rushed or overwhelmed. It was a great experience.

6 February 2026
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Reply from Plum Diamonds

That's exactly the goal of our Find Your Diamond Kit! So much more freedom to really consider all options and think it all through - we're so grateful you shared about your experience, thank you!

Rated 5 out of 5 stars

great customer service

great customer service. beautiful piece for the price. excellent value

28 January 2026
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Reply from Plum Diamonds

We're so thrilled that we pleased you! We'd love to see you back at Plum in the future :)

Rated 5 out of 5 stars

Beautiful tennis bracelet

Beautiful tennis bracelet. Sparkles so much it hurts your eyes. Very fast turnaround!

10 February 2026
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Reply from Plum Diamonds

Eye pain from sparkle?! We'll take it! Thanks so much for leaving a review - it always means a lot to us!

Rated 5 out of 5 stars

The customer service is incredible!!

The customer service is incredible!!! The Rings are made quickly, not all are very affordable butnthere are many options that are lower in price. Im in love with my ring and i know my future fiance will lovebit too!

28 January 2026
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Reply from Plum Diamonds

Dalin, thanks so much for the feedback! So happy to hear that you love your ring - and see the value in high quality and top craftsmanship. We hope to see you at Plum again soon :)

Rated 5 out of 5 stars

Best place to buy a ring!

Everyone with the company was so quick to respond, answered all my questions quickly and thoroughly. The design is beautiful, the shipping was quick and the box is beautiful.

21 January 2026
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Reply from Plum Diamonds

Jasmin, we appreciate that you were moved to share your experience! Thanks for being part of the Plum family :)

Rated 5 out of 5 stars

I had a fantastic experience with Plum…

I had a fantastic experience with Plum Diamonds. Renée was knowledgeable, patient, and very helpful throughout the entire process. She answered all my questions, provided clear information and videos, and made everything easy and stress-free. The ring is absolutely beautiful and exactly what I hoped for. I would definitely recommend Plum Diamonds.

29 December 2025
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Reply from Plum Diamonds

Hey Lisa, working through your design and diamond search was our pleasure and we're so glad we got it right. It makes us happy to know you're out there wearing a Plum ring you love!

Rated 5 out of 5 stars

Costumer service was phenomenal

Costumer service was phenomenal, and was willing to work with me. My email does not load while at work and they were willing to transition to text to help accommodate me. It seems like a small thing but I had a very tight deadline and being able to receive text updates I can see was great.

30 December 2025
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Reply from Plum Diamonds

Hey Jacob, sometimes it's the small things that make all the difference, right?! Glad we were able to make your experience less stressful, thanks for sharing!

Rated 5 out of 5 stars

The most gorgeous ring I’ve ever seen…

The most gorgeous ring I’ve ever seen in my life! I wouldn’t trade this experience for the world. I will sing praises from the rooftop forever!

30 December 2025
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Reply from Plum Diamonds

Ashley, we love rooftop sung praises! and all other types as well :) We are tickled to hear how much you love your ring - thanks for sharing!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick communication, and the ring looked great!

17 December 2025
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Reply from Plum Diamonds

Josh, we love to hear that you were pleased in all aspects! Thank you for sharing, it means more than we can express :)

Rated 5 out of 5 stars

I have yet to purchase a ring from Plum…

I have yet to purchase a ring from Plum Diamonds, but I look forward to once I narrow it down to what I want. I am upgrading and can’t decide on just one! I have purchased 2 custom ring kits and have been super impressed with the communication.

30 December 2025
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Reply from Plum Diamonds

Hi Liz! So nice to hear that the kits and communication have been helpful ~ we aim to please and it's always appreciated to hear when we've hit our goal! We can't wait to work on your "real" ring :)

Rated 4 out of 5 stars

10/10 would buy again

Let me start off with that I would 10/10 buy from Plum again. I absolutely love the ring, and my now fiancé, loves the ring as well! We did the pre kit before and it was the best thing to do. That way when it came time to ask, I wasn’t trying to put on a ring that didn’t fit nor did she have to wait for a resize to show off the bling.

ONLY reason for a loss of star was the price of the band compared to the price of the lab diamond. We got a 1.5c in a top clarity and the band was the same price. It wasn’t anything fancy either. Take that as you’d like, I don’t know much about the cost of metals though lol.

18 December 2025
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Reply from Plum Diamonds

Hey Joshua, We're so excited that you both love the ring! We're also thrilled that the kit helped you feel confident in your choices for the "real" ring :) Metal prices are at all time record highs - we do our best to balance that cost with affordability and the setting prices are generally the same regardless of the diamond chosen. We're so appreciative that you took a chance with Plum!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very responsive and received my order on time with a personal card and well packaged.

19 December 2025
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Reply from Plum Diamonds

Hey Tabitha, we appreciate you! Thanks for caring enough to share your experience :)

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