The neighborhood, as is often the case in Lisbon, is very hilly but very quiet despite the three restaurants on the small street. The Familien restaurant is highly recommended: in our opinion, the bes... See more
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The White Doves has been a memorable experience! A beautifully decorated cosy house, in a very well maintained building, had everything I needed, a nice balcony to sit and enjoy the view to a quiet r... See more
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Great location within minutes of all the wonderful sights of Florence, and the train station and market. Busy area yet effective double glazing meant we were not disturbed by noise at all. Accommodati... See more
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We stayed in a delightful one bedroom apartment set in the beautiful grounds of the Villa Rosselmini complete with guest swimming pool. The apartment was scrupulously clean and very authentic in it... See more
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Company details
About Plum Guide
Written by the company
PLUM GUIDE - Curating the world's best rental homes.
Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.
Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust. Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need. Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience. Our international team of travel experts are always on hand to assist you with your booking. Get in touch today. UK: +44 020 4579 9309 USA: +1 347 580 5432 AUS: +61 3 9917 5269 SP: +34 518 89 93 94 For an effortless booking process, book through our website: www.plumguide.comContact info
London, United Kingdom
- +44 020 4579 9309
- info@plumguide.com
- plumguide.com
4.5
Excellent
4K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience - highly recommend.
Check in could be completed on line prior to arrival. Once completed, the host provided a comprehensify outline of parking options, local traffic regulations and how to locate and enter the unit. The host was exceptional - very responsive, providing assistance when necessary and very responsive to any of our enquires.
11 February 2026
Unprompted review
Reply from Plum Guide
Hi J,
We are so glad to hear you had such a wonderful experience! Thank you for your kind feedback and for letting us know your host was particularly attentive. Christiana will be so pleased to know you appreciated her assistance during your stay! We look forward to welcoming you to Plum Guide again soon.
J's choice: https://www.plumguide.com/homes/52057/danza-di-luce
All the best,
Madeline - Customer Care Team
Very professional booking process
Very professional booking process . Good software too
Other similar companies tried to charge 3.9 % for using credit card
Responsive team to my queries
19 February 2026
Unprompted review
Reply from Plum Guide
Thank you for leaving a review for us, Bryan. We're very happy to hear that you enjoyed the service and hope that you are looking forward to your stay this summer.
Very best,
Anna
Error with hosts??
Tried to book accommodation which showed as available. Failed. Contacted support who said it was an error with the host calendar.
Found alternative accommodation. Tried to book. Exactly the same error again. Same excuse offered up.
16 February 2026
Unprompted review
Reply from Plum Guide
Hi James,
We are very sorry to hear that there was an issue while trying to book a home on the platform. We have many measures to ensure this does not happen and this is really disappointing to see.
Please know that we will be looking into what happened in detail and a member of our Matchmaking team will reach out to help, I do hope that we are able to help turn this around for you shortly.
Very best,
Anna
our experience with Plumb Guide was…
our experience with Plumb Guide was excellent from start to finish.
Elena was efficient, helpful and very patient! she listened to what we wanted and found us the perfect Villa for our family holiday.
14 February 2026
Unprompted review
Reply from Plum Guide
Hi Gail,
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience from start to finish. Elena will be delighted to know her support made a difference, and we’re so happy she helped find the perfect villa for your family holiday.
We hope to welcome you to Plum Guide again soon!
Rebecca, Customer Care Team
Very helpful in helping change dates…
Very helpful in helping change dates without any stress! Thank you!
10 February 2026
Unprompted review
Reply from Plum Guide
Hi Lauren,
Thank you so much for your lovely review! We are so pleased that we could smoothly assist you with changing the dates of your booking and truly wish you a fantastic stay!
All the very best,
Madeline - Customer Care Team
The booking process was really easy
The booking process was really easy, communication was seamless and the apartment was spotlessly clean. It was right in the heart of Central London however when you stepped through the front door it was an oasis of calm. Definitely will use Plum Guide again - brilliant.
7 February 2026
Unprompted review
Reply from Plum Guide
Hi Margaret,
Thank you so much for this lovely review! We’re thrilled you found the booking easy, the communication smooth, and the apartment a calm oasis in the middle of Central London. It means a lot to us, and we look forward to welcoming you to Plum Guide again soon!
Rebecca, Customer Care Team
Margaret's Plum Home: https://www.plumguide.com/homes/1268017/london-town
Trusting PLUM to deliver all you need
I have found Plum Guide to be most satisfactory in choosing rental apartments in a number of cities in Europe. When thinking about all that is needed when one visits another city, knowing that the lodging is comfortable, safe and well located is a tremendous plus. And as important are the hosts and representatives available to meet and greet and make your stay all it needs to be.
2 February 2026
Unprompted review
Reply from Plum Guide
Hi Terry,
Thank you so much for your kind and thoughtful message. We’re so pleased that our homes, locations, and local hosts have helped make your stays across Europe comfortable and enjoyable. Knowing that we’ve been able to provide that peace of mind when travelling means a great deal to us.
We can’t wait to continue helping you find the perfect homes moving forward and to be part of many more wonderful stays to come!
Terry's choice: https://www.plumguide.com/homes/2564/synchronised-swimming
Very Best,
William
Care Manager
Candace was very professional and is…
Candace was very professional and is looking for a place for us and will get back to me.
6 February 2026
Unprompted review
Reply from Plum Guide
Hi Christie,
Thank you so much for your kind words, we'll make sure to pass this onto Candace! We look forward to assisting you further and securing the perfect home for your stay.
Very Best,
William
Care Manager
EV Charging
Someone was on hand to answer my question regarding EV Charging for cars for the properties I was searching straight away.
5 February 2026
Unprompted review
Reply from Plum Guide
Hi Shah,
Thank you so much for your lovely review! We are so pleased to hear that our team could assist you promptly and efficiently with your queries during your property search.
We look forward to welcoming you back to Plum Guide soon!
All the very best,
Maddy - Customer Care Team
A first timer finds and enjoys a great apartment thanks to Plum Guide
This was my first time renting an apartment short term from any service. I chose Plum Guide as my broker sent me the referral with a discount offered to his firms customers. Plum Guide screened against my requirements, I got a manageable list and have enjoyed the apt. Plum guide responds to my specific inquiries helping me navigate. I am currently working with them on my next rental.
22 December 2025
Unprompted review
Reply from Plum Guide
Hi Mary,
Thank you so much for taking the time to share this!
We’re so glad your first short-term rental experience went smoothly and that you enjoyed the apartment. It’s great to hear our team was helpful in answering your questions and guiding you along the way.
We really appreciate you choosing Plum Guide and are excited to welcome you back!
Mary Sue's home: https://www.plumguide.com/homes/1155155/a-little-french-soiree
All the very best,
Madeline - Customer Care Team
Reply from Plum Guide
Hi Verdidea,
Thanks so much for the great review! We’re delighted to hear that Charles was kind and supportive. We’ll make sure he sees this, feedback like this means a lot to our team.
We look forward to welcoming you back to Plum Guide again soon!
Rebecca, Customer Care Team
Have used Plum Guide on many occasions…
Have used Plum Guide on many occasions and have always been impressed by the level of service and care that they offer.
Being based in London, and at the end of the phone really gives confidence. Certainly way above the service offered by others!
14 January 2026
Unprompted review
Reply from Plum Guide
Hi Steve,
Thank you so much for your kind words and continued support. We’re really pleased to hear that our service and level of care have consistently met your expectations.
We truly appreciate you choosing Plum Guide and look forward to welcoming you again soon.
All the very best,
Madeline - Customer Care Team
Great website with refined property selection
Love the website. Really easy to navigate and found exactly what I was looking for. Feel like I can really trust that they've done their research to save me time as a customer. Refreshing in this day and age.
Keep doing what you're doing Plum Guide! 👌
30 January 2026
Unprompted review
Reply from Plum Guide
Hi Chloe,
Thank you so much for the fantastic feedback! We’re really glad to hear you found the website easy to navigate and that it helped you find exactly what you were looking for.
We truly appreciate your trust and support, and we truly hope to welcome you again soon!
All the best,
Madeline - Customer Care Team
It was the perfect stay for me
It was the perfect stay for me. best address ,absolut clean and well prepare the apartment .Very clear instructions for staying and enjoy the stay. smooth communication with Benjamin.Professional.
25 January 2026
Unprompted review
Reply from Plum Guide
Hi Nikolaos,
Thank you so much for your lovely feedback. We’re delighted to hear that the apartment was perfect for your stay and that you enjoyed the location, cleanliness, and preparation. It’s great to know the instructions were clear and that communication with Benjamin was smooth and professional.
We really appreciate you taking the time to share your experience and would be happy to welcome you back anytime!
All the best,
Maddy - Customer Care Team
Some lovely properties, but unfortunately our experience was not a good one.
Plum Guide has some wonderful properties and are operating in a cut-throat market. They seem, as they claim, to have worked hard to choose particularly interesting places to stay that stand apart from the norm.
Beware however that some bookings are not instant. Even if the property is showing as available for the dates you are booking this does not guarantee that the host will accept the booking. In our case the host did immediately cancel the booking, with no reason given. This was quite upsetting.
I realise this practice is not uncommon, but a site that describes itself as something special should perhaps be a little more careful of its customers and ask hosts to at least offer a reason why a booking is declined. It just felt peremptory and rude.
To make matter worse - and it appears this is NOT the fault of Plum Guide. The charge that was taken on my credit card was immediately voided when the booking was cancelled by the host, but it's now 6 business days on and that pending charge has still not been removed from my card. This appears to be the bank's fault however.
Will I try again in the future? Probably. Their agents were very responsive and helpful.
27 January 2026
Unprompted review
Reply from Plum Guide
Hi Richard,
We are really sorry to hear about your experience and the disappointment this has caused in the service.
We have a lot of measures in place to minimise any type of host declines or cancellations and we are sorry that this happened. We do our best to offer support on the rare occasions that these do occur and it is disheartening that you have not felt supported or wanted to accept the help of our booking team to find a new home for your stay.
We will keep working to improve these processes and remain at your disposal if you want to reach out with anything additional.
Very best,
Anna
Care Manager
As advertised and we loved it!
The marketing of properties of Plum Guide was what drew me to their site; they do a fantastic job. I'm glad to report that the property we chose was true to what was advertised. Check-in instructions were clear and they reached out several times prior to check-in to see if we needed additional assistance such as transportation and house cleaning arrangements. Will be using Plum Guide again on our next international trip.
17 January 2026
Unprompted review
Reply from Plum Guide
Hi Lien,
Thank you for your kind words! We’re so pleased to hear the property lived up to expectations and that our team was able to support you throughout your stay. We look forward to welcoming you again on your next trip!
Rebecca, Customer Care Team
Lien's Plum Home - https://www.plumguide.com/homes/1269992/a-parisian-picture
Exceptional Care Team
Plum Guide takes the quality and standards it sets for its host properties very seriously. The Care Team is exceptional!
We had booked an apartment through Plum Guide, which was subpar: the apartment did not look like the pictures posted and had stained carpets, poor heating, etc.
I sent a complaint to Plum Guide with supporting pictures and the Care Team kept me informed as they investigated. The apartment and the host are now permanently not listed on Plum Guide.
My trust in the Plum Guide selection has grown. From the first message of my complaint to the resolution, the process was impeccable. Plum Guide proved its worthiness.
27 December 2025
Unprompted review
Reply from Plum Guide
Hi Nada,
Thank you so much for taking the time to share such thoughtful feedback - we truly appreciate it.
We’re really glad to hear that our Care Team were able to support you throughout the process and keep you informed every step of the way.
We’re especially grateful for your trust in us. Thank you again for your patience, understanding, and kind words.
We look forward to welcoming you back for a future stay that truly reflects the Plum Guide experience.
All the very best,
Maddy - Customer Care Team
Great selection of exceptional properties and customer service
Plum Guide offered a great selection of truly exceptional properties and their staff was helpful in addressing our inquiries and responding in a timely manner, both before we booked our stay and after. We would definitely rent from this platform again.
15 December 2025
Unprompted review
Reply from Plum Guide
Hi Tatyana,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed our selection of properties and found our team helpful and responsive throughout your experience. It’s wonderful to know we could support you both before and after your stay. We truly appreciate your recommendation and would be thrilled to welcome you back for another stay in the future.
Tatyana's stay: https://www.plumguide.com/homes/278840/gifted-in-gold
All the very best,
Madeline - Customer Care Team
Fantastic experience with Plum Guide
Plum Guide has always been a pleasant, efficient company to work with in my experience. It is responsive and transparent and its properties and those who help us (ie, local hosts) have always exceeded our expectations.
29 December 2025
Unprompted review
Reply from Plum Guide
Thanks so much for your lovely feedback Amy - we look forward to working with you again soon.
Very best,
Ashlee Gladman - Head of Quality Services
The Perfect Place for a Multigenerational Christmas
The Light Eternal was the perfect place for us to experience a multigenerational holiday visit to Barcelona - age span between 6 and 77. It is a spacious apartment in the center of the city, making it easy to get to sights or just explore. We felt like we were part of the neighborhood - we loved the tiny bread store around the corner, the small markets just across the street, and amazing restaurants just blocks away. The large bedrooms (and beds) were a treat. We love cooking the incredible food available in local markets and suggested a few more cooking utensils and repairs in the kitchen and received a very positive response from the management team. This was a good find.
30 December 2025
Unprompted review
Reply from Plum Guide
Hi Wilson,
Thank you for your lovely review! We’re so happy The Light Eternal was a great fit for your multigenerational stay and that you enjoyed the neighborhood, space, and nearby markets and restaurants. We're also happy to hear your Host team were helpful during your stay! We’d love to welcome you back to Plum Guide again soon!
Rebecca, Customer Care Team
Wilson's Plum Home: https://www.plumguide.com/homes/1097926/the-light-eternal
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