Plum Guide Reviews 4,081

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to public transport, shops, restaurants, and local attractions, making exploration easy and enjoyable. Many also praise the staff for their helpfulness, clear communication, and friendly approach, contributing to a positive and seamless experience. However, some people were dissatisfied with the facilities and quality of certain properties, mentioning issues like dirty windows, stained carpets, missing components, or general lack of maintenance. There were also occasional comments about the service, with some reviewers experiencing slow responses from the host care team or finding the quality of guests to be low.

What people talk about most

Location

Reviewers express high satisfaction with the location of properties. Many highlight the convenience of being... See more

Facilities

People report ambiguous experiences with facilities. Many reviewers praise comfortable beds, well-equipped... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and responsiveness of... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the high standard, comfortable beds, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising exceptional service, helpful concierges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The neighborhood, as is often the case in Lisbon, is very hilly but very quiet despite the three restaurants on the small street. The Familien restaurant is highly recommended: in our opinion, the bes... See more

Company replied

Rated 5 out of 5 stars

The White Doves has been a memorable experience! A beautifully decorated cosy house, in a very well maintained building, had everything I needed, a nice balcony to sit and enjoy the view to a quiet r... See more

Company replied

Rated 5 out of 5 stars

Great location within minutes of all the wonderful sights of Florence, and the train station and market. Busy area yet effective double glazing meant we were not disturbed by noise at all. Accommodati... See more

Company replied

Rated 5 out of 5 stars

We stayed in a delightful one bedroom apartment set in the beautiful grounds of the Villa Rosselmini complete with guest swimming pool. The apartment was scrupulously clean and very authentic in it... See more

Company replied


Company details

  1. Vacation rental

About Plum Guide

Written by the company

PLUM GUIDE - Curating the world's best rental homes.

Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.

Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust.

Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need.

Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience.

Our international team of travel experts are always on hand to assist you with your booking. Get in touch today.

UK: +44 020 4579 9309

USA: +1 347 580 5432

AUS: +61 3 9917 5269

SP: +34 518 89 93 94

For an effortless booking process, book through our website: www.plumguide.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

The apartment was up to date and well maintained. It was in a great location. The bed was comfy and the shower was wonderful. Our parking spot was within easy walking distance. We needed help understanding how to adjust the thermostat and we were quickly sent videos showing how the thermostat worked.

5 November 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Elaine,
Thank you for sharing your lovely feedback. We’re so pleased you enjoyed the apartment’s comfort, great location, and amenities. We’re also glad the host was able to support you quickly when need too!
We hope to welcome you back to a Plum Guide home again very soon!

Rebecca, Customer Care Team

Rated 5 out of 5 stars

Dormouse cottage

Lovely cottage - It was so well stocked that made all the difference - from coffee to washing soap.

7 November 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi E,
Thank you for your kind review! We’re so glad to hear you loved your stay and that the cottage’s thoughtful touches made a difference. We look forward to welcoming you back to Plum Guide in the near future!

Rebecca, Customer Care Team
E's Plum Home - https://www.plumguide.com/homes/1185242/ambleside-cottage

Rated 5 out of 5 stars

Charming Apartment

Key collection and access was straight forward. Beautifully designed flat with all amenities you could ask for. I can only agree with past inhabitants. It is relatively loud as the flat is on Fulham Road. So you may have issues if you are a light sleeper. Otherwise all good with local bars, restaurants and supermarkets.

5 November 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Neville,
Thank you for your kind feedback! We're glad you enjoyed the flat’s design and amenities. We appreciate your note about the street noise — the lively area can bring some city buzz. Delighted you enjoyed the location and nearby amenities, and we hope to welcome you back to Plum Guide soon!

Rebecca - Customer Care Team
Neville's Plum home - https://www.plumguide.com/homes/1235078/the-chelsea-carousel

Rated 5 out of 5 stars

Great experience in several citiesPlum guide in several…

We have used Plum guide in several cities and been very pleased with the results. In most cases Plum Guide was easier to use and more attuned to our interests than VRBO.

6 November 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Peter,

Thank you for leaving us feedback. It's great to hear you've stayed in our homes across several cities! We look forward to hosting many more trips!

Very Best,
Sophie
Care Team

Rated 5 out of 5 stars

Style, comfort and the best view ever.

We thoroughly enjoyed our stay at Bucket & Spades, the view was stunning, it really is ‘Right on the Beach’. Its really important to us that the holiday home is clean and warm and this was so cosy on arrival and immaculately clean. We had everything we needed for a comfortable stay, it felt like a home away from home straight away. It is beautifully styled and the views from the living room and main bedroom were just amazing, I looked forward to waking and having my coffee looking out to sea every morning. We visited the old town of Hastings but mainly enjoyed walking along the peaceful beach with our dog. We took a dip in the sea, so great to walk out of the holiday home straight onto the beach and into the sea. We enjoyed Sunday lunch at The Lamb Inn which is a Vintage Inn but food was good and staff very friendly. We would definitely love to come and stay here again, maybe bring some friends or family as there was plenty of room. I would absolutely recommend this holiday home to anyone wanting style, comfort and the best view ever.
Thank you Karen

Sarah, Andrew & Reggie

31 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Sarah,

Thank you for leaving us such a great review. It is great to hear you enjoyed your stay, especially being right on the beach! I'm so pleased you thought the home was warm and cosy - exactly what you need after a walk on the beach. We look forward to hosting your next trip away!

Very Best,
Sophie
Care Team

Rated 5 out of 5 stars

Plum Guide is the best!

I’ve really enjoyed working with Plum Guide as a travel advisor. They’re always responsive, proactive, and helpful — whether it’s assisting with property selection or troubleshooting when a host doesn’t respond. My clients have been very happy with their stays, which shows that Plum Guide does a great job curating quality homes and reliable hosts. Highly recommend!

5 November 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Lucy!

Thank you so much for your lovely review, Lucy. It’s such a pleasure working with you and your wonderful clients. We truly appreciate your partnership and look forward to welcoming them again in the future!

Lucy's choice: https://www.plumguide.com/homes/60699/gateway-to-rome

Very Best,
William
Care Manager

Rated 5 out of 5 stars

I had the best time in my stay

I had the best time in my stay, this apartment is a true gem in the heart of Notting Hill. Such a good taste in everything, very clean and super cozy. Will definitely be back. Host was really attentive to my needs.

28 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Luciana,

Thank you so much for your lovely review. We’re delighted to hear that you had such a wonderful stay, It’s great to know the host’s attentiveness made your visit even better, that's what it's all about!

We’d be very happy to welcome you back anytime.

Luciana's choice: https://www.plumguide.com/homes/1187009/a-taste-of-london

Very Best,
William
Care Manager

Rated 5 out of 5 stars

We truly enjoyed this lovely home

We truly enjoyed this lovely home, it is well organised, cozy and was very clean at check in. It accommodated us well and we had no problems or issues during our stay. Furthermore, it is extremely well located, as there are a lot of nice bakeries, restaurants and cafes nearby. Also very convenient that in the same building there is a supermarket/convenience store.

The only downside is a lack of ventilation in the corridor by the elevator. The neighbours obviously smoke heavily and the smoke penetrates the corridor, but fortunately it is barely noticeable inside the apartment.

Overall, this is a highly recommended property, a quiet and cozy family friendly apartment which we enjoyed while exploring Paris.

1 November 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Jon,

Thank you so much for leaving a review and we are really happy to hear that you had a good stay. Thank you as well for highlighting some improvements, we will make sure to address these with the host.

We hope that we get to help again soon for future trips.

Very best,
Anna
Care Manager

Rated 5 out of 5 stars

The apartment was absolutely adorable…

The apartment was absolutely adorable and perfectly appointed. Very clean and comfortable.

28 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Hilary,

Thank you so much for your lovely review! We're so pleased to hear that this was the perfect apartment for you. We look forward to welcoming you to another Plum home in the future.

Hilary's choice: https://www.plumguide.com/homes/2746/those-blue-skies

Very Best,
William
Care Manager

Rated 5 out of 5 stars

Well organised booking process with…

Well organised booking process with accomodation living up to photos and description. Good standard of accomodation with decent fittings and furnishing. Needed a bit of a nudge to get final details a couple of days before travel but after that good communication from property manager and Plum Guide platform staff.

23 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Henry,

Thank you so much for your kind review. We are delighted to hear about your stay with us, and that our team were so quick to assist you. We look forward to welcoming you to another home in the future!

Very best,
Felicity
Guest & Host Care

Rated 4 out of 5 stars

Quiet neighbourhood

The home in Vauxhall was in a lovely, quiet, quirky neighbourhood - which was amazing because it was just minutes from the Vauxhall station. It felt very safe and it was easy to get around - whether you wanted to use the Victoria line, the Northern line, the ferry or even quick access to Gatwick.

7 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Liz,

Thank you for taking time to leave a review for us. We are so happy that you enjoyed your stay and hope that we can help again soon for any future travels and show you an even better stay then.

Very best,
Anna
Care Manager

Rated 5 out of 5 stars

Beautiful home in a great neighborhood

Beautiful home in a great neighborhood. It slept 6 very comfortably, and had room for more. Loved the courtyard. Walking distance to so many nice bars, restaurants, streets, etc. Definitely go hang out on the little truck/sofa around the corner at POP and have wine at Vino Vero.

23 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Samuel,
Thank you so much for your kind review! We’re thrilled to hear you loved the home, the neighborhood, and especially the courtyard. It’s wonderful that you enjoyed exploring the local spots too! We hope to welcome you back to Plum Guide again soon!

Rebecca - Customer Care Team

Rated 5 out of 5 stars

Top-Notch Trustworthy Experience

We found the honesty and positive outlook by Alexia refreshing and genuine. She’s a valuable asset for Plum Guide because of her diligence and caring to make our trip memorable!

27 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi JG,

Thank you so much for your lovely review. We are delighted to hear about your experience booking with us, and we look forward to working with you again in the future!

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

Beautiful Georgian flat in Hove

Very easy to book this Beautiful first floor georgian one bedroomed flat with a balcony and cosy, cool bedroom at the back.On a quiet road close to the beach.

8 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Susan,

Thank you so much for your lovely review! We’re delighted to hear that you found the booking process easy and enjoyed your stay. It’s great to know you appreciated the quiet location and cosy bedroom - we’d love to welcome you back to Plum Guide soon!

Very best,
Maddy - Customer Care Team

Rated 5 out of 5 stars

Prompt

Prompt, helpful replies from the company staff. And the place we stayed at was really nice with great hosts

23 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Thank you for taking time to leave a review Olivia. We are so happy that you had a good stay and hope that we will be able to help again in future.

Very best,
Anna
Care Manager

Rated 5 out of 5 stars

Great customer service

The customer service was fantastic. They helped me locate a great place to stay in London. I also liked the way they give the good and the not-so-good details of each property up front so you don’t have to find it buried in reviews.

12 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Vicki,

Thank you so much for helping to leave a review. We are delighted that you have had a good experience with the service and hope that you had a wonderful stay.

Very best,
Anna
Care Manager

Rated 5 out of 5 stars

Location, location, location

The property was exceptional. Impeccable. Perfect location, very comfortable, had all the amenities. We wished we could have stayed longer.

19 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi there,

Thank you so much for your kind words! We are so pleased to hear you really enjoyed your stay, especially the perfect location of the home,

We can't wait to welcome you back to Plum Guide in the future!

All the very best,
Maddy - Customer Care Team

Rated 5 out of 5 stars

Brilliant airy flat with lovely large…

Brilliant airy flat with lovely large terrace. We would definitely stay there again and l have already recommended it to friends.

20 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Jane,

Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the flat and especially the terrace. It’s wonderful to know you’d love to stay again and have already recommended it to friends.

We’d be thrilled to welcome you back to Plum Guide anytime!

All the very best,
Maddy - Customer Care Team

Rated 5 out of 5 stars

Great experience with Plum Guide

Great experience with Plum Guide, customer
Service was exceptional throughout the whole booking process from initial enquiry to departure. No query was too small.
The apartments we booked were also fabulous.
Will definitely be using Plum Guide far morr so than other very well known accommodation/holiday sites.

14 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Michele,

Thank you so much for your kind review. We are delighted to hear about your experience booking with us, and that our team were so helpful throughout. We are always here to help!

Very best,
Felicity
Guest & Host Care

Rated 2 out of 5 stars

I’m not getting any responses I won’t…

I’m not getting any responses I won’t book with your company ever again
Terrible service

22 October 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Rebecca,

We are sorry to hear about this. I am afraid I have not been able to locate any communication to us from you.

We would love to help with any issue so I have sent an email to connect so that we can hopefully resolve this for you shortly.

Very best,
Anna
Care Manager

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