Plus Holiday Reviews 174

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, patient, and helpful, making the booking process smooth and easy. Many people highlight the excellent service, noting the quick response times and the staff's ability to find suitable holiday deals and plan everything perfectly. However, some customers experienced significant issues with their bookings, including incorrect dates and unfulfilled transfers, leading to ruined trips and a feeling of being unsupported. A few people also reported difficulties with communication after booking, stating that their emails went unanswered and they had to resolve problems themselves.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Holidays

Customers had positive experiences with holidays, often praising the helpfulness and efficiency of agents,... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking experience to... See more

Service

Consumers find service to be positive. Many reviewers praise the helpfulness and efficiency of the staff,... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and quick replies to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Mike initially to get some information about the advertised holiday that we were interested in. He was very professional, patient and understanding and there wasn’t any pressure put on me... See more

Company replied

Rated 5 out of 5 stars

I was a bit apprehensive arranging a trip online with a firm I saw an advert for on Facebook, but Ronald dealt with all queries (there were a few) quickly, professionally and efficiently, catering... See more

Rated 5 out of 5 stars

On the 15th of November I contacted plus holidays and spoke with a guy called Gary about booking my short stay in Poland.From start to finish it was a breeze with Gary,he listened to everything I need... See more

Company replied

Rated 5 out of 5 stars

Mike was patient while I dithered . Clear and professional in all our dealings. I changed my mind numerous times . He was so helpful . Got me a great deal . I felt heard and confident dealing with hi... See more


Company details

  1. Travel deals

Written by the company

Our team at Plus Holiday has a over 45 years’s experience in providing the best holidays across the world for less. We specialise in a quick, easy and personalised phone booking service, meaning your dream escape is just a call away. Thanks to our proven track record as a fully bonded a tour operator which sells to customers direct. We do our own contracting contract directly with our hotels, ground handlers and various airline partners, so there's no middleman so we offer the best price to our customers. We arrange high-end holidays or low-cost holidays for all budgets to any worldwide destinations. Be it a city break, tropical beach holiday, escorted trips, all inclusive holiday, worldwide cruises or family getaway, our competitive prices and various holiday types keep customers coming back. We have an extensive range of worldwide holidays to Caribbean, Middle East, Indian Ocean, Far East including USA is unrivalled. If you are looking for a personal touch for your honeymoon or wedding, we have the experience to arrange your bespoke holiday arrangements that match your personalise expectations and style ensuring your special day goes off without a hitch.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

4 cities in Italy

Mike gave us a good deal and is very helpful and never gets tired of our questions.

4 January 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Marie,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Just booked a hol through plus…

Just booked a holiday through plus holiday - offered a lovely deal answered all my questions straight away. Resolved any questions about baggage transport and hotel booking.
Excellent service by Mike.

1 January 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Kevin ODonnell,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Booking holiday with Roland

I have booked a fantastic holiday with Roland help, he answered all questions in very quickly and booked the right holiday for me .

1 January 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Annette Ba,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

I dealt with Mike an as a first time…

I dealt with Mike an as a first time person ever booking anything like this online I was very nervous he made me feel so at ease and reassured me in everyday very helpful an great at his job

27 November 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Louise logue,

You're most welcome!

At Plus Holiday, we strive to ensure that every customer has a positive and seamless booking experience. It's great to hear that you experienced this during your recent interaction with us.

Mike and our team are always here to ensure that your holiday runs smoothly.

We cannot express enough how much we appreciate your continued loyalty over the years. We always look forward to assisting you and are excited for your upcoming holiday.

Many Thanks,

Regards,
Plus Holiday

Rated 5 out of 5 stars

Translyvania trip

Mike helped book a trip to Translyvania and he was very patient, once booked all
Documents came through. I had a slight hiccup logging into my booking but within 5mins Mike sorted it for me! Thanks Mike!

21 November 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Samantha,

You're most welcome!

At Plus Holiday, we strive to ensure that every customer has a positive and seamless booking experience. It's great to hear that you experienced this during your recent interaction with us.

Mike and our team are always here to ensure that your holiday runs smoothly.

We cannot express enough how much we appreciate your continued loyalty over the years. We always look forward to assisting you and are excited for your upcoming holiday.

Many Thanks,

Regards,
Plus Holiday

Rated 5 out of 5 stars

Thank you Mike for helping me book a…

Thank you Mike for helping me book a holiday to Poland. Very much looking forward to it.

18 November 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Natalie,

Thank you for taking the time to leave us a review and amazing feedback for Mike.

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

This guy Ronald he his a big help for…

This guy Ronald he his a big help for looking a good holiday, he is very nice and helpful, I highly recommended him to anyone.

10 November 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Crisanto,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Booking Holidays

Ronald was extremely helpful, he answered all of my questions and was happy to look at many different options based on what I was looking for. The booking process was very easy and quick once I had confirmed everything I would like. Would definitely recommend them for holiday bookings!

10 November 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Sharline,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Mike searched a few options for me and…

Mike searched a few options for me and was very helpful. I had to amend my booking the following day and he sorted it all out for me without issue. Very pleased with the service.

6 November 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Sharon,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Mike was very polite and efficient…

Mike was very polite and efficient gentleman, very helpful with sorting everything out for me, will definitely use again.

30 October 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Rebecca,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Dealt with Mike process was fast and…

Dealt with Mike process was fast and smooth.

27 October 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Harjinder,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Great customer service

Helped to make the booking easy every step of the way by Mike.Thank you
Great customer service

19 October 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear David,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service
Ronald answered every question I had very helpful and reassuring

14 October 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Joanne,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Have used away holidays for 4 years and…

Have used Plus holiday for 4 years and always go back! Ronald is very helpful, We were thinking of booking our holiday to Maldives with another travel agent however we had a bad experience dealing with them which led us to Plus Holiday. Super happy with service, I will for sure be booking future holidays with Plus Holiday

28 August 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Mick,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Excellent

Mr Alex is a very dedicated and helpful customer service assistant. He sort out my new booking with great meaner. We have used Plus Holiday before so we know we can trust them as an agent.

26 August 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Becca,

Thank you for taking the time to leave us a review and amazing feedback for Alex. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Second time booking with Plus holiday

Second time booking with Plus holiday. Steve was amazing he listened to what we wanted and searched for the very best deals. Process seemed very easy and we’re looking forward to trip to Dubai! Thanks for helping with our requests.

26 August 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Farooq,

Thank you for taking the time to leave us a review and amazing feedback for Steve. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Ronald at Plus Holiday has been…

Ronald at Plus Holiday has been brilliant. He booked our holiday to Dubai with connections and really was knowledgeable about flights and the best connections etc. Have used this company before and always been pleased with service

25 August 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Prito,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Good service

12 August 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Claire,

Thank you for taking the time to leave us a review!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

lots of great offers

lots of great offers and helpfull
I had been searching for a holiday for a few days, to get away somewhere nice few days spending with my son. I came across Plus Holiday had a chat with Ronald and found lots of fantastic offers, and i booked a trip to Iceland great service.

15 August 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Matthew,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

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