Bad costumer service and poor selection…
Bad costumer service and poor selection of ETFs.
14 May 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Pluto.markets er Danmarks kurtagefri investeringsapp, hvor du kan handle 4.000 aktier og ETF'er helt uden handelsgebyrer og i fraktioner. Reguleret i Danmark og dækket af indskydergarantien.
Contact info
Denmark
- pluto.markets
4.5
Excellent
53 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Platform to unreliable and poor selection
The selection of ETFs on the platform is unfortunately very poor in compare to the competition. The prices are good but that cannot make up for the poor selection of ETFs and the lack of transparency. It is clear from the operations and interface that this is a start-up project and the execution is needed. It took me more than a week to transfer my money out of the platform and there were no communication or receipt for the transfer. I had to contact customer service myself to have them execute the transfer that I had already confirmed on the platform. This needs some serious tighten up internally.
9 February 2026
Unprompted review
Reply from Pluto.markets
Hey H.A.I,
That sounds very odd given that our withdrawal time typically is no more than one day. Can you send me your name and wire amount - then I will look into this case immediately.
And you're right about the narrow ETF offering. We don't claim to offer the most ETFs - instead we are launching a product to disrupt it.
We aren't for everyone and it sounds like there are better platforms for you out there than Pluto. Hope to win you back eventually. :)
Regards,
Joakim
Best Investment Platform I’ve Ever Used!
I’ve used countless platforms over the years, but Pluto stands out as the best by far. The ease of use, intuitive design, and seamless user experience are unmatched. Everything from onboarding, executing trades to tracking my portfolio is incredibly smooth and efficient. Recently implemented a very cool auto-invest feature which I love! Highly recommend to anyone looking for a simple and user friendly investment platform! 🚀👏
6 March 2025
Unprompted review
By far the best investment platform in Denmark
Pluto is the investment app I’ve been looking for ever since moving to Denmark. The app is sleek and intuitive, it’s the actual best terms for retail investors in Denmark, and whenever I’ve had a question the customer service has been super responsive.
25 February 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.