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10 days into my 5-10 day “expedited” order for a Pluto Trigger. All I have is a tracking number that went from planet express.com to Canada Air to DHL and back to planet express.com. The tracking number doesn’t work for any of them. The only way to contact Pluto is through email and they have not responded to numerous emails over the past 5 days!! If there is a delay, just respond to customers and let them know!
I ordered and had delivered a pluto trigger. However the incorrect cable to connect from the pluto to the camera was delivered. Now not a big issue you'd think 🤔.. However I have been completely ignored via 4 emails and social media via twitter.. I have had to source the correct cable from Amazon which has now got my trigger system working. I'm not sure what I can do next and will be seeking further advice from trading standards. So all in all I'd avoid this company at all costs.. You find out how companies operate when things don't go to plan and so far Pluto are abysmal.. Thank goodness the thing works and I'm not trying to get it replaced or arrange return for a refund.. An very easy zero stsr but I've have to give them 1*
.. Update... Pluto finally responded to my mails and also refunded the full cost of the cable I bought from amazon and also supplied the correct cable I had ordered after 1st confirming via a pic I had to mail them of the incorrectly supplied cable.. So in the end they made good and now bumped score to 3*
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