The Pluxy product gets a 3.5 stars as it’s not quite as effective as advertised. For me, it requires several passes and still doesn’t get all the hair. I like that it’s smaller than a body epilator an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Pluxy doesn't do what it's supposed to do. It doesn't pluck the hairs, it just breaks them off at the surface. So, you still have a fuzzy face, just shorter fuzz instead. The only place where it felt... See more
Company replied
I like the pluxy pro 3.0 for body hair removal, except it quit working and I can't seem to get any help from their customer service. The phone number that shows up is incorrect. I would give the produ... See more
Company replied
The customer support people are very responsive, positive and helpful. I have become so resigned to terrible customer support that I almost didn't know how to talk with the nice folks at Pluxy. It is... See more
Company replied
Company details
Written by the company
Finally! Enjoy a Lasting Hair-Free and Smooth Face Without Damaging Your Skin With its 17mm discs, the Pluxy™ Epil Pro 3.0 gets to hair 4x shorter than waxing, plucking it straight from the root and keeping it from growing for up to 4 weeks, ensuring that it grows thinner with each removal.
Contact info
United States
- support@pluxy.co
- pluxy.co
3.3
Average
749 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Their response time to my email regarding a billing error was so fast, less than 2 hours. I was very impressed with the customer service. Normally I have to wait weeks for an answer or don’t get one at all. Looking forward to getting my order. A good customer service department makes a good company.
13 April 2026
Unprompted review
Reply from Pluxy
Hi Michelle,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience.
We’re glad to hear that our team was able to assist you quickly and make the process smooth—providing timely support is something we always strive for. Your feedback means a lot to us and motivates us to keep delivering the best service possible.
We’re excited for you to receive your order and hope you love it! If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out.
Thanks again for your support! 😊
I'm excited to try this product
I'm excited to try this product! I've been dealing with chin hair for so long I carry tweezers in my purse like it's normal. I'm praying this works for me ......
13 April 2026
Unprompted review
Reply from Pluxy
Hi there!
Thank you so much for your kind words! We’re really excited for you to try the product as well 😊
We completely understand how frustrating dealing with chin hair can be, and you’re definitely not alone in that experience. We truly hope this brings you the results you’ve been looking for and makes your routine a whole lot easier—maybe even retire those tweezers from your purse!
If you ever have any questions or need tips along the way, feel free to email us at support@pluxy.co. We’re here to help every step of the way.
Wishing you the best results! ✨
Reply from Pluxy
Hi Jeanette,
Thank you for your message, and we’re really sorry to hear that you haven’t received your order yet.
We’d be happy to look into this for you right away. Could you please send us an email at support@pluxy.co with your order number and any additional details? This will help us check the status of your shipment and provide you with an update as soon as possible.
We appreciate your patience and look forward to resolving this for you quickly.
Best regards,
Pluxy Support Team
The product was received within three…
The product was received within three business days, which was very helpful.
Since I had already purchased the main part of the product (shaver) I wanted to purchase the essentials package, to get the six attachments.
When I used the Epil Pro 3.0 it left my facial skin silky soft so I wanted to try the attachments as well.
I haven’t used them yet, but look forward to.
1 April 2026
Reply from Pluxy
Hi Barb,
Thank you so much for your wonderful feedback! We’re really glad to hear your order arrived quickly and that you’re enjoying the smooth results from your Epil Pro 3.0.
We hope you love the attachments just as much once you try them! If you have any questions or need tips on how to use them, feel free to reach out—we’re always happy to help.
It's LOUD & HURTS
It all sounds good! But, the machine is loud and hurts when the hair is pulled out by its roots...
23 October 2025
Reply from Pluxy
Hi Carla,
Thank you for your feedback, and we’re sorry to hear about your experience.
For further assistance, please contact our support team at support@pluxy.co and we’ll be happy to help address your concerns.
Easy to email & recieve a response!
Easy to email & recieve a response!
As I lost cord n needed another cord for charging
1 April 2026
Reply from Pluxy
Hi Brenda,
Thank you so much for your kind feedback—we truly appreciate it! 😊
We’re really glad to hear that you found it easy to reach us and receive a response. It’s always our goal to make support as smooth and helpful as possible.
We’re also happy we could assist you in getting a replacement charging cord when you needed one!
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Best regards,
Pluxy doesn't do what it's supposed to…
Pluxy doesn't do what it's supposed to do. It doesn't pluck the hairs, it just breaks them off at the surface. So, you still have a fuzzy face, just shorter fuzz instead. The only place where it felt like it may have plucked some hairs is in the sideburn area where there are more and longer hairs. It didn't remove any mustache or chin hairs that are thicker. I had to do it with a tweezer afterwards.
30 March 2026
Unprompted review
Reply from Pluxy
Hi Ginny,
Thank you for taking the time to share your feedback—we’re truly sorry to hear that the device didn’t meet your expectations.
We understand how frustrating it must be to experience hair breaking instead of being fully removed, especially in areas with thicker or coarser hair. While results can vary depending on hair type and usage technique, your experience is not what we aim to deliver.
We’d really appreciate the chance to assist you further and find the best possible solution. Please feel free to contact our support team at support@pluxy.co, and we’ll be more than happy to look into this for you.
Thank you again for your feedback, and we hope to make this right.
Warm regards,
Pluxy Team
This thing is useless
This thing is useless. It is touted as quick hair removal and painless and it is anything but. It feels like several razor blades cutting the skin and the hair is still there. Their reply saying it's not typical, look up reviews. yes it is.
15 March 2026
Unprompted review
Reply from Pluxy
Hi Sherry,
We’re really sorry to hear about your experience — that’s definitely not what we want for our customers.
What you’re describing doesn’t sound typical, and we’d really like the chance to make this right for you. Sometimes results can vary depending on how the device is used, but it should never feel painful or cause discomfort like you described.
Please reach out to our support team at support@pluxy.co so we can look into this further and help resolve the issue for you as quickly as possible.
We appreciate your feedback and the opportunity to improve your experience.✨
Very informative website
Very informative website, and quick confirmation email after my order.
20 March 2026
Unprompted review
Reply from Pluxy
Hi Kate,
Thank you so much for your kind words!
We’re really glad to hear you found our website informative and that your order confirmation came through quickly — that’s exactly the experience we aim to provide.
We truly appreciate your support and hope you love your purchase! If you ever need anything, our Pluxy support team is always here to help.✨
Reply from Pluxy
Hi Leona,
Thank you so much for your kind words!
We’re really happy to hear you had a great experience with our team and support — it truly means a lot to us. We always strive to provide the best service possible.
If you ever need anything, don’t hesitate to reach out — we’re always here to help!🌟
I am very pleased how quick and easy…
I am very pleased how quick and easy customer service was, they are understanding and help out with any situation needed
19 March 2026
Unprompted review
Reply from Pluxy
Hi Miss Leanne,
Thank you so much for your kind words! We're really glad to hear that you found our customer service quick, easy, and helpful. We truly appreciate your support and are always here whenever you need us! 😊
Haven’t bought anything yet.
I haven’t bought the epilator yet, though I several times begun the online process. My problem is that I can’t work out how much I’m going to pay. Adding the postage and taking into account the exchange rate ( I’m in Australia) seems to make the cost nowhere near the original promise. Added to the many poor reviews, that stops me from giving it a try.
19 March 2026
Unprompted review
Reply from Pluxy
Hi Joan,
Thank you for your honest feedback—we completely understand your concerns regarding pricing and exchange rates. We’re continuously working to make our checkout process clearer and more transparent for our international customers.
We’re also sorry to hear that reviews have made you hesitant, and we truly appreciate you considering Pluxy.
If you have any further questions or specific concerns, we’d love to assist you directly. Please feel free to reach out to our support team at support@pluxy.com, and we’ll be more than happy to provide a clear breakdown and help in any way we can.
Great Product That Works
I've been paying for expensive waxing - the cost of Pluxy is less than 2 waxing sessions with the same results. Great results - peach fuzz gone.
6 March 2026
Unprompted review
Reply from Pluxy
Hi Alison,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re enjoying the results and finding great value compared to waxing. It’s amazing to know that the product is helping you achieve smooth, fuzz-free skin with ease.
Your feedback truly means a lot to us, and we appreciate you taking the time to share your experience!
If you ever need any assistance, feel free to reach out—we’re always happy to help.
Pluxy Team
Not good at all
Not good at all, it only get some hairs removed if they are long hairs
16 March 2026
Unprompted review
Reply from Pluxy
Hi J,
We’re sorry to hear about your experience and appreciate you sharing your feedback. We want every user to have a smooth and effective experience with their Pluxy device.
For further assistance and tips on how to get the best results, please don’t hesitate to reach out to our support team at support@pluxy.co. They’ll be happy to guide you and ensure your device works optimally.
Thank you for giving us a chance to help!
Excellent customer service
My pluxy epilator was very fragile and fell apart easily so I wrote a 1 star review incorrectly assuming I'd have no recourse. Subsequent to this poor review I was contacted by pluxy attempting to remedy my situation. To my surprise and gratitude I have just received a replacement with no inconvenience or extra cost on my part.
13 March 2026
Unprompted review
Reply from Pluxy
Hi Jane,
We’re sorry to hear about your experience with your Pluxy Epilator. We take feedback like this very seriously and would like to assist you further.
To help us look into this and provide a resolution, please send us an email at support@pluxy.co including your order number so our support team can assist you directly.
Thank you for bringing this to our attention, and we hope to make things right.
Wonderful customer support
The customer support people are very responsive, positive and helpful. I have become so resigned to terrible customer support that I almost didn't know how to talk with the nice folks at Pluxy. It is a treat to talk with really intelligent people who also are nice to me!
3 March 2026
Unprompted review
Reply from Pluxy
Hi Betty,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience.
At Pluxy, we always strive to provide responsive, helpful, and friendly support, so it means a lot to hear that our team made a positive impression. We're especially glad that your interaction with us stood out and that you felt well taken care of.✨
Your feedback motivates our team to continue delivering the level of service our customers deserve. If you ever need anything else, please don’t hesitate to reach out — we’re always happy to help! 😊✨
DO NOT BUY
The worst product I have ever purchased. DO NOT WASTE YOUR MONEY. If I could give zero stars, I would.
Purchased the Pluxy on 02/21/2026 and was charged express mail (that was the only option). It took over a week to be delivered. If that's the only shipping option available, it shouldn't take that long to be delivered.
After very carefully reading the sheet of instructions that was provided, I used the Pluxy, but it not only did not work, but it also cut up my chin and upper lip. Again, I can not emphasize enough DO NOT WASTE YOUR MONEY. I have emailed them several times and have had no response. I finally was able to figure out how to get a return label on my own, but I'm being charged $7.00 for it. So after a cut-up chin and upper lip, I still have to pay them more to take back their useless product. Terrible product and customer service.
1 March 2026
Unprompted review
Reply from Pluxy
Hi Evelyn,
We’re very sorry to hear about your experience. This is not the quality or service we aim to provide, and we sincerely apologize for the frustration and discomfort you experienced.
Shipping times can sometimes vary due to processing and carrier schedules, but we understand your disappointment—especially since express shipping was selected. We also regret that the product did not work as expected and that you experienced irritation. Safety and customer satisfaction are very important to us.
We would like the opportunity to assist you further and make this right. Please reach out to our support team at support@pluxy.co with your order number so we can help with your return and address your concerns directly.
Thank you for bringing this to our attention.
Lie about free shipping
I was supposed to get free shipping over $70 and it did not happen. It only gave me the express ship option. I emailed to get help and NO ONE RESPONDED for a week I waited
1 March 2026
Reply from Pluxy
Hello there,
Thank you for your feedback, and we’re very sorry for the delay in responding to your inquiry. We understand how frustrating it can be when expectations around shipping aren’t met.
To help us better understand and address the issue you encountered with the free shipping, please email our support team at support@pluxy.co with a screenshot of what you saw or reply here with your order number so we can reach out to you directly.
We appreciate your patience and your honest feedback — it helps us improve our service.
It don’t work for everybody
Didn’t work at all for me. Didn’t remove any chin hairs.
24 October 2025
Reply from Pluxy
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that Pluxy didn’t work as expected for you.
Results can vary depending on hair type and growth, and we’d love the opportunity to help you get the best results possible. If you’d like, please reach out to us at support@pluxy.co, and our team can provide tips or troubleshooting to improve your experience.
We appreciate your honesty and hope we can help make your experience better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.