Order has not arrived and I cannot get hold of anyone from Pozu... I bought two pairs in the sale order placed 1st April and have bought from them many times before. Very disappointed and want a ref... See more
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I chose to buy Po-Zu shoes because they're an ethical and sustainable footwear brand and I have not been disappointed! I have two pairs of Po-Zu trainers now and I love them. They fit perfectly, are r... See more
Company replied
Bought the Vim boots. This is the second pair I've bought, so I think that tells you how much I like them. Comfortable and canvas hi-top sneaker with the added benefit of being fairly waterproof due... See more
Company replied
I ordered shoes at the end of May and inadvertently put down the wrong size. I contacted their customer service immediately and got an automated reply saying they would contact me roughly in the next... See more
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Company details
Written by the company
Po-Zu make stylish shoes for everyone by combining supreme comfort with ethical & sustainable manufacturing processes.
Contact info
Suite 6, Concept Park, Watling Street, Towcester, NN12 7YD, Northamptonshire, United Kingdom
- customerservice@po-zu.com
- po-zu.com
Lovely warm and comfortable slippers…
Lovely warm and comfortable slippers and love that they're eco and ethical! Unfortunately my package was lost by Royal Mail and there was some confusion about how this was going to be rectified, but Po-Zu sent through a replacement in the end, so all good!
13 March 2022
Reply from Po-Zu Shoes
Hi Ami,
Thank you for your review.
Appreciate you taking the time to leave us your thoughts.
We have had a nightmare with the Royal Mail and all of our international couriers since around November 2021, so we really appreciate your patience and support.
Its all down to COVID related issues that have affected the deliveries, timings and actual communication which has been an incredible challenge.
Thank you again for your support, enjoy your slippers.
Best wishes,
David.
These boots were absolutely gorgeous
These boots were absolutely gorgeous. But unfortunately, they were impossible to fasten, due to narrow tops.
A shame.
12 March 2022
Reply from Po-Zu Shoes
Hi Joan,
Thank you for your review and taking the time to give us some feedback.
This is disappointing news, as the Opal has been one of the success stories of 2021. Sorry to hear that the boots didn't fit you, i believe the design team added the zip to add a little more flexibility with regards to the actual fitting.
I will share your feedback with the design team.
Thank you again for sharing and apologies we were not able to have another happy customer, we do though hope to see you again soon.
Thank you for your support.
Best wishes,
David.
I didn’t get my shoes
I didn’t get my shoes. I ordered them and over a full week went by and then I got an email telling me they’d sold out in my size and canceled the order. Pretty frustrating and makes me feel like they processed later orders before mine based on how long it took for them to cancel. Then they emailed me asking them to rate them.
10 March 2022
Reply from Po-Zu Shoes
Morning Jess,
Thank you for your feedback, apologies that your experience has not been anywhere near as positive as we would normally aim to provide.
We manage all our orders through a strict first come first served basis, this process is managed by software that is linked to our on line store and our warehouse.
I have looked into your order and it does seem as though we had a system glitch, which last around 3-4 days which caused these issues, offering availability on merchandise that we were sold out of, normally the system manages this and does not allow orders to be accepted on goods / sizes that have sold out.
We certainly did not ship more recent orders before you and have no real idea why we should even aim to process 'order's in this way?
We have another warehouse in the EU and i may have located a pair of the products we were unable to ship, i will only establish this later today, if we have your size available would you like me to reserve them?
If you are able to let me know that would be great.
Thank you for your review and apologies you felt this way surrounding your unsuccessful attempt to buy products from our on line store.
We try everyday to do our best.
Best wishes,
David.
we had to wait some days longer than…
we had to wait some days longer than expected., but they explained that was because they had to come from Belgium (thanks to Brexit I expect) but the products are good. the slippers are great, just as expected.
The boots are difficult to put on, very tight on my instep which is not high. but once on they are very comfortable slightly loose on my foot actually
6 March 2022
Reply from Po-Zu Shoes
Thank you for leaving your feedback, this is really appreciated.
We decided to ship your order from our European facility due to issues with staffing and couriers in the UK that would have resulted in long delays. Both of these issues were COVID related and thankfully none of our staff have any long terms effects and look to be recovering well.
Enjoy your boots and long may they continue to keep you comfortable, warm and dry!!!
Great purchase.
Thank you again for your support.
Best wishes,
David.
Ultimately the boots became sold out
Ultimately the boots became sold out. My email was instantly replied to and the money refunded at that time.
David Goulding, the MD, was totally professional and I wouldn’t hesitate to recommend this company.
5 March 2022
Reply from Po-Zu Shoes
Afternoon Julie.
Thank you for leaving your experience, although we would have much preferred that we had been able to fulfill your order, than raising the refund.
Apologies that the boot of choice was no longer available.
We hope that this experience has not put your off visiting the store again soon.
Despite all of this we are delighted that although not being able to be the proud owner of a new pair of boots your were otherwise happy with the level of service received.
Thank you
Best wishes,
David.
I am really happy that I already bought…
I am really happy that I already bought 2 pairs of boots from you that I love them ! They are so light and warm also amazingly comfortable and soft!! They are my favorite boots for all times ! Thank you for your vision and making such a beautiful shoes with great materials :) I am also in love with the sole that keep my feet resting like walking on sand ♥️🙏🌈
5 March 2022
Reply from Po-Zu Shoes
Thank you for taking the time to leave us your feedback.
The feedback received on T.P. is always shared with the relevant teams within the business, your is no different and will be shared this coming week.
The Piper is a beautiful boots manufactured with wonderful materials, which also contains our patented Foot Pillow mid-sole, manufactured from compressed coconut husk, this is what gives you the walking on sand and spring feeling.
The Piper is hand made in Portugal.
Thank you so much for continuing to support the brand, we are very much aware of the choices you have available, so your support is appreciated.
Stay safe and we hope to see you again soon on our exclusive on line store, www.po-zu.com
Best wishes,
David.
Good service from an ethical company.
4 March 2022
Reply from Po-Zu Shoes
Hi Lisa,
Thank you.
Really great news which will make the team and everybody involved within the business smile, before the weekend!!!!
We try our best, however we do sometimes make mistakes and certainly cannot control outside aspects of the business, especially courier services for the last 3-4 months!!
Great to hear though that you experience was positive.
Thank you for your support and for taking the time again to leave your feedback, this is important for the business.
Best wishes,
David.
I am so glad to have discovered po-zu…
I am so glad to have discovered po-zu shoes. The order process was very easy and I was informed about the delivery process throughout. I had also the choice to spread the cost with no interest. Most importantly, I am pleased that I can enjoy comfort and style knowing my shoes have been ethically and sustainably made.
3 March 2022
Reply from Po-Zu Shoes
Morning.
Thank you for taking the time to leave us your feedback, this platform is a great way for us to listen to direct feedback from our customers.
I will ensure that the customer service team as well as the warehouse staff all see copies of your feedback, this really makes a difference in what we do.
Thank you for everybody at Po-Zu.
Continue to enjoy your boots and thank you again for your support.
Stay safe.
Best wishes,
David.
My piper boots are So comfortable
Excellent service - easy ordering process and swift arrival of my Piper boots in brown. They are a very comfortable fit and are great to wear. The lining makes them warm too.
3 March 2022
Reply from Po-Zu Shoes
Morning Julia,
Thank you for taking the time to leave us your review, these reviews are really helpful to the business, as its one of the few ways we are able to capture genuine customer feedback.
All of our reviews are shared with our internal teams which are relevant to the review, in this case our warehouse, customer services and our design and development team.
Delighted tat you are enjoying your Piper and that they are keeping you warm when needed!!!
Thank you for your support Julia, we are aware that you have a huge choice available to you, your support is really appreciated.
We hope to see you again soon, in the meantime, please remain safe and well.
Best wishes,
David.
Shoes are fine
Shoes are fine. Vegan leather looks a little bit plasticy but is holding up well after 6 weeks use. One issue is that as they are stitched and not glued - they do let in water as it runs down the upper into the sole unit. I understand the reasons for not using glue but it might be good to find a workaround. I use these to cycle to work and even in moderate rain my feet get a bit wet.
3 March 2022
Reply from Po-Zu Shoes
Evening Alastair,
Thank you for taking some time to leave your feedback.
I will pass your review to the design and development team, 100%.
There actually is nothing actually available manufactured or natural by the term of Vegan Leather, in our world is either Vegan which is 100% leather free of leather. Actually only last week there was a law passed in Portugal and Spain stopping manufacurers refering to man made materials as Vegan leather, which is great news for us, as it simply clears these blurred lines up and ensures brands and marleting gurus do not continue to make people believe certain things are happening with materials when they are not.
In terms of the construction, if the uppers were not stitched the sole would eventually become un-bonded and break down.
The Vegea material we used for the first time in the Onyx and our women's boot collection.
It maybe because its the Black version you are seeing that shine, as the White options look and feel beautiful. In fact the Vegea introduction has been really well received and we will increase the amount of style we manufacture going forwards in this innovative material, from Italy.
Thank you for your order Alastair, your support is appreciated.
Thank you again, stay safe.
Best wishes,
David.
Slightly too tight for me for long walks
I love my shoes. The look is great and initially, they were so comfortable. But after a day of walking in them, both my little toes are hurting as they are slightly too tight. Really frustrating. For short walks and trying on, I hadn't noticed, but now I'm suffering! Out
A bit bummed out really.
23 February 2022
Reply from Po-Zu Shoes
Thank you for taking the time to leave your feedback.
Sorry to hear that the boots are now not comfortable after being comfortable?
I am not 100% sure what to suggest really, i am assuming that when you initially tried them on to when you have used them outside the hosiery has changed?
Perhaps you can let me know what you believe we should be doing here, its an unusual post, which we have not seen previously and would like to understand how you believe we can help here?
Thank you again for shopping at Po-Zu, we know very well that you have a huge choice available to you, your support is really appreciated.
Thank you
David.
Great experience
Ordered some Pozu VIM boots in grey, quality feels good and it's kept me dry in the wet weather so far. Loved the free slippers too :D
The 3D shoe on the website was great, wish more stores had this tbh, really helpful for seeing every detail and making a choice!
20 February 2022
Unprompted review
Reply from Po-Zu Shoes
Hi Kimberly,
Thank you very much for your review.
Delighted you were able to capture the promotion-congratulations!!! The Vim is a great product, manufactured in a wonderful factory in Sri Lanka, using all local raw materials.
In relation to the 3D technology we have been testing this for around 4 months now just on this product-the Vim, we love it ourselves, but don't hear allot from the consumers about it, so your feedback here is really helpful. We assume it benefits the shopping experience and are considering using this technology on all of our products for the coming SS-22 season.
Thank you for shopping with us Kimberly, we understand you have a huge choice available to you on line, so your support is really appreciated.
Stay safe.
Best wishes,
David.
Beautiful quality shoes at an…
Beautiful quality shoes at an affordable price. You can tell they are made differently from other shoes on the high street, there's no comparison really! I can tell these shoes are going to last me years of use. Very fast delivery.
19 February 2022
Reply from Po-Zu Shoes
Hi Naomi,
Thank you for taking some time to leave your thoughts.
Delighted you were able to make use of the promotion, we love these promotions.
The VIM is a great product, manufactured in brilliant factory in Sri Lanka.
Thank you for your support Naomi its really appreciated.
Great news that the delivery was quick as we have had real challenges with postal and couriers services in the last 3-4 months, which we hope is slowly improving and returning to normal.
Stay safe.
Best wishes,
David.
It's like they read my mind!
I was considering getting myself a pair of VIM shoes for the summer when a fantastic offer dropped into my inbox. Now I have two pairs of fab Po-Zu shoes and I couldn't be happier. Love this brand so much.
19 February 2022
Reply from Po-Zu Shoes
Morning Laura,
Thank you!!!
We love doing these impromptu promotions and congratulations you were able to participate.
Enjoy both of the products and we hope to see you again soon.
We are all aware you have a huge choice, so your support is really welcomed.
Best wishes.
David.
Lovely!
I love the soles (very comfy). I have several PO-ZU shoes and boots. This review is for the VIM grey and Piper brown. Both stylish and of very good quality (material and design). Keeping my feet warm. Sustainable company for many years. Excellent customer service. I can recommend.
17 February 2022
Reply from Po-Zu Shoes
Morning Josie,
Thank you for taking the time to leave your review.
I will ensure that the design team as well as our suppliers all review your feedback, great news that both the VIM and the PIPER are well received and comfortable!!!
Great news that the service was good as well as we have been experiencing our fair share of challenges in the last 2-3 months with COVID and the knock on effects of this pandemic.
Its been a really challenging time as we pride ourselves on great service.
Hopefully the boots will continue to keep you warm, dry and COMFORTABLE!!!
We understand you have a huge selection available to you on line, so thank you very much for your support.
Stay safe.
Best wishes,
David.
Vegan boots
So far I love these boots - chunky and comfortable and easy to get on and off. Great customer service too :)
14 February 2022
Reply from Po-Zu Shoes
Morning, Thank you for leaving your feedback, this is really helpful and will be shared with the customer service, design, and warehouse teams.
This will be music to their ears as we have faced allot of challenges during the last 2-3 months.
Your feedback means allot,everybody will be delighted that your experience and the products have been well received, continue to enjoy them!!!
Thank you again.
Best wishes,
David.
Love the shoes and the service
Love the shoes and the service! The style and size I originally purchased sold out during their brief hiatus, so the company reached out to me personally to offer replacements and other solutions. What I received in the end is perfect.
14 February 2022
Reply from Po-Zu Shoes
Hi Lisa,
Thank you for taking the time to leave us your thoughts and experience.
Delighted that your products have arrived and are being enjoyed by yourself, great news.
Apologies we were not able to help you with your first choice, however we are delighted we were able to retain you as a customer and you are more than happy with the product and the level of service received.
I will pass your thoughts on the the relevant teams, this is great news after a challenging 2-3 months.
Stay safe.
Best wishes and thank you again for your patience.
David.
Bought some boots for a friend in the…
Bought some boots for a friend in the sale. She lives them! And that they're ethical!!
14 February 2022
Reply from Po-Zu Shoes
Thank you for your review and taking the time to share your experience.
I will certainly share this with our design team, fantastic news.
Delighted the pressie was well received and being used, that makes the present even more special!!!
We are aware that you have a huge choice available, so thank you for your support, its really appreciated.
Stay safe.
Best wishes,
David.
Great brown ankle boots
Timely delivery of boots, which my teenage daughter wanted to borrow. The brown boots protect my ankles and look great.
14 February 2022
Reply from Po-Zu Shoes
Thank you again!!!
I think that you made a great choice if your teenage daughter is looking to steal / borrow them!!!!
We love this style!!!
We are aware that you have a huge choice available to you, so thank you for your support and we hope to see you again, soon on the website.
Best wishes,
David.
Great brand all round!
Easy website to use, good prices and great shoes…what more? Good delivery time and no fuss. Very impressed and glad to be a bit greener! Will shop again and recommend to friends.
14 February 2022
Reply from Po-Zu Shoes
Thank you Parjam.
Really appreciate your feedback here, this means allot to everybody involved as we have been through some exceptionally challenging times during the last 2-3 months with couriers issues and staffing mayhem!
Thankfully all of the staff are back to work and are fully recovered and safe and well.
The pandemic forced us to close the warehouse for 10 days and disrupt numerous deliveries at a crucial time of the year for the business.
It feels like we are slowly beginning to get back to a sense of normality with regards to staffing and shipping, so we are delighted that your experience was not affected.
Stay safe and hope to see you again on the website.
Best wishes,
David.
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