PocketDump.com Reviews 563

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great selection, was really happy with finding everything I needed for a Victorinox champ. Very happy customer. Shipped quickly, wrapped securely and appreciated the love hearts. Delightful little web... See more

Rated 5 out of 5 stars

I ordered a Victorinox mountaineer as a New Year present and 3 meters of cord for myself. As if the cheapest price on the market wasn't enough, they offer free delivery for orders above £30. Ever... See more

Company replied

Rated 5 out of 5 stars

Bought as a gift for my daughter, who is about to do some "adventure travelling" in South America. I wanted her to have something useful, functional and small enough to keep handy, so this multi-tool... See more

Rated 5 out of 5 stars

Had never used this company before. I came across them looking for a Swiss army champion. Compared with everyone else the price seemed too good to be true. I checked them out on a few review sites an... See more

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Update your essential daily carry on PocketDump.com


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4.9

Excellent

TrustScore 5 out of 5

563 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Slow delivery

Sorry to say that after I placed my order 10 days ago as yet I have not received the item I purchased. It was intended as a gift for a friend who is going travelling. I have not used this company before and now am unlikely to do so again due to slow delivery.

16 January 2022
Rated 3 out of 5 stars

Victorinox are quality and this is no…

Victorinox are quality and this is no exception. The only draw back was the slow delivery and what I would surmise as damage to outer packing caused by Royal Mail to outer packaging which made it look a tatty gift... the inner product was however fine.

13 January 2022
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Reply from PocketDump.com

Hi

Thanks for the review.

It seems that you're happy with everything, but have only given 3 star review.

Did you have any issues with the order? Usually people who are happy give a 5 star review.

Thanks

Peter
Owner

Thank you for the extra information. It is appreciated. We allow half the staff to have the Christmas period off, so this results in longer processing times at this time of year. Hence the delay in processing your order, I do apologise for this.

We're in the process of employing more staff and moving to a 7 day a week operation, so these delays shouldn't happen going forward.

I apologise for the squashed package. I'll review the packing we use and see if we can improve on it.

Thanks

Peter

Rated 4 out of 5 stars

Pocket dump always has great stuff at…

Pocket dump always has great stuff at great prices, they would have got 5 stars if they did not use Parcel Force who put a note through the door saying the parcel was at the local post office when my wife was in the hallway she ran out and the driver was in the van she went into traffic and confronted him asked him why he had not knocked he handed her the parcel through the van window and sped off without answering his questions. Also I was expecting this parcel before XMAS. it was in their depot for 5 days Pocket Dump please change your delivery company!!!!

11 January 2022
Rated 5 out of 5 stars

Excellent range of products available…

Excellent range of products available as usual with very competitive prices. Had a few problems with Parcel Force delivering the items to my home address, but had good support and helpful advice from the supplier in obtaining the items which arrived a little late but in good condition. Overall an excellent company to deal with and fully recommend to others.

10 January 2022
Rated 5 out of 5 stars

Very impressed

Very impressed. Ordered 2 Swiss Army knives and both delivered safely within 2 working days. Awesome prices and fast delivery with great customer service re communication.
Will definitely order again! Thanks

10 January 2022
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