Came to my home, sat in it for over an hour, left assuring that I would hear from them and haven’t heard a thing despite emailing and telephoning the office. A very very poor service.
Company replied
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See what reviewers are saying
There are no words to describe just how awful these people are....... Piers and Izzy serving a revenge eviction after 6 months on a "long term" let. We're 2 physically disabled tenants and it's a... See more
Company replied
A huge thank you to Alison, Natasha and the team at Pocock & Shaw for making my first home purchase such a positive experience. From the very beginning they were incredibly supportive, professi... See more
Pocock & Shaw have been the best estate agency i have dealt with and i have dealt with many. Before buying our property, my family rented through them for many years. There were reliable, balanced ten... See more
3.4
Average
24 reviews
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I rented a property managed by Pocock…
I rented a property managed by Pocock and Shaw for 3 years and had an excellent experience. Tony was always professional, helpful and quick to respond to any query or issue. Would strongly recommend them!
11 July 2022
Unprompted review
Pocock? More like PoSHOCK
Where do I start? Moved into a rented property that was 'professionally cleaned'. Well it wasn't. After 2days in the property my dog had fleas and you could physically see them I the carpet along with black dog hair (my dog is white). Photos sent to to Pocock and received hostility.
2x windows leak water when raining, still not fixed.
Bath leaks into kitchen below, still not fixed.
No signal from TV aerial, get told its my responsibility to fix.
No stable heating or hot water source from November until May (kept tripping off sometimes even after a few seconds).
They decided to send an engineer with a key while no one was at home on 3 occasions. I had to point out this was illegal without content. They informed me they could as it was an emergency. I reminded them that I complained about the issue several months ago. Why was it not an emergency then?
An engineer explained that the water tank in loft area is overflowing and reported this to Pocock. No response. This has lead to increased water bill and now a leak into the master bedroom from the loft. The roof looks like it's about to fall in.
All in all, I understand that it is a collaboration from Pocock to the landlord. But all Pocock offer is hesitation, bad attitude and no urgency. They will only arrange something when it suits them. Shocking company and even worse staff members.
19 September 2021
Unprompted review
I cannot believe pocock x shaw taking…
I cannot believe pocock x shaw taking money x not cleaning their renting property before people move in
Its not far on the customer.
Unfit for renting the company should be digusted with themselves especially when they delayed the move because they were cleaning the property
6 August 2021
Unprompted review
Great Service!
My partner and I were rental tenants of the Cambridge office for just short of 3 years. Our agent, Judy, was great and all faults were quickly fixed as and when they arose.
Would recommend!
10 March 2021
Unprompted review
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