Pod Reviews 28,292

Jomel was polite friendly and helpful on the phone. We resolved the issue after about ten minutes of trying and resetting things.

Very smooth and cleanly done by the friendly engineer

We had solar panels installed which knocked my Podpoint car charger offline. Podpoint reset the system remotely in about 2 minutes. Better still, they were polite and answered my call in about a minute, no massive waits or 'we're experiencing a high call rate' answer messages for an hour! Jorge Ali the Customer Exec who I spoke to was polite, efficient and did the job! Brilliant experience.

Had an issue having added solar with battery storage, rang up and spoke to Nicasio who promptly sorted the issue by changing some setting on my Solo Charger.

Rinen was very helpful and patient helping me sort out my issue

I hardly ever write reviews, but I’m so upset with this company
Absolutely shocking company.
Read the one star reviews as I did, that prompted me to write this.
Most are very recent and seems like something has gone really wrong at pod.
I ordered and paid on 5th April and after weeks of emails cancelled the order. (Case number 3948188)
I rang them today to be told my cancellation will go to a manager who will be in touch.
In the entire time no-one from Pod has ever contacted me, so I’m not holding much hope on a call now.
Pod owe me £1149 for services not given. Customer service is absolutely appalling.
Reading the one star reviews feels like lots of people are having the same problems.
There are plenty of other options, my advice, use them.

The whole process, from order to installation, was about a week. Very efficient service.

Maria was very pleasant and helpful helping us to get connected to are charging point
Thank you Maria
Kind regards David

the electrician scoped the job and came up with a new plan for the wiring so there was no need for trunking.

Friendly engineer who explained the process clearly, and it was completed in about an hour

Responded really quickly even though they said it may take 2 days. I requested a refund as I was setting up new account and they processed my request. All in less than 12 hours. And I could tell it was not a bot.

Very friendly and informative electrician installed our charger. Very professional work, tidy and super neat cables. Fab job, thanks.

The agent was friendly, extremely helpful and professional.

The electrician who installed my new charger was friendly, punctual, efficient and tidy. However, the booking process was a bit frustrating. The first date (to install the charger) offered to me clashed with the dates that I had already indicated would not work. A day or two later, a second date was offered, which I accepted. Puzzlingly, I received a message a few days later saying that I had cancelled the second date, which I hadn’t. It was only when I spoke to someone at the Pod team on the phone that the third, and eventually successful, installation date was agreed. That booking process needs to be sorted out please.

The representative listened carefully to my "problem" and told me she was going to pass it to her technical team. They checked out my podpoint remotely and sent detailed steps for me to resolve the problem. Perfect. Now all backup and running perfectly. Thank you.

I brought the wrong ev charger on line , it was for commercial not residential, I didn’t realise until I had it fitted by my electrician,so I called customer support and Francis was very helpful and sorted it for me ,talking me through the process ,and calling me back when he had sorted it for me , top top man !!!

Really helpful technician, easy to use and happy with service

Great service from beginning to end. Thank you.

Installer was great. Whole process was very quick and everything working great. Thank you

Very quick and efficient. Very approachable and friendly.
Pity POD kept me waiting for 3 months, before fitting.
It’s in and working, NOW!
Wall box looks good and charging is easy!