The only place that will take the pods for recycling is Asda in Kidderminster which is a 10 mile trip for me to drive. Perhaps you could consider expanding the number of places to take the pods
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gwynedd Council's recycling leaflet mentioned that coffee pods can be recycled via a company called podback.org. I was really pleased to learn this because I'd been feeling guilty about adding my... See more
Company replied
Great way of recycling coffee pods. Pop into bags provided by podback. Drop off in local participanting Costa which happens to be in my Tesco so very convenient when shopping and when you run out of b... See more
Company replied
Great idea having bags delivered to put coffee pods in. I fill these bags to the required maximum and take them to Waitrose, where there is a collection box. You cannot use this box unless you have a... See more
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Company details
Written by the company
Podback: the UK's coffee pod recycling service. We are working with coffee brands, retailers, local authorities and recyclers to give your used coffee pods a new life—from plastic and aluminium turned into new products to coffee grounds used to create renewable energy and soil improver. With a growing network of drop-off points available in supermarkets, coffee shops and recycling centres, we’re working on ways to make recycling pods part of your regular routine. Podback is a not-for-profit organisation, funded by our member brands.
Contact info
Suite 4, 4 Hilliards Court, Chester Business Park, CH4 9QP, Chester, United Kingdom
- podback.org
4.4
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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This is not proper recycling
What is the point of recycling the pots with special bags if you have to go out of your way in car to drop of this bag, so I would spend more money on petrol and polute the environment . Just not enough points and I live in big town.
Website is rubbish too.
27 August 2025
Unprompted review
Reply from Podback
Hello Miss Wierzbowska,
Thank you for taking the time to leave a review. We’re sorry to hear that the removal of Yodel has made using the Podback service less convenient for you.
We did not take this decision lightly, in 2024 we conducted research and users said they would prefer to take their bags to the supermarket as part of their regular shopping routine.
We’re continuing to work hard to improve and expand the service so it’s as straightforward and reliable as possible for everyone.
Best regards,
The Podback Team
Podback needs to bring back the Yodel ASAP
Podback needs to bring back the Yodel option. I don't shop at Asda. It was so convenient before. I have no problems with Yodel. Such a nuisance now. Needs sorting ASAP. Just read the excuses. I use to put my pods with the bag in an old Amazon box. Yodel was such a Simple process.
18 August 2025
Unprompted review
Reply from Podback
Hello Mark,
Thank you for taking the time to leave a review. We’re sorry to hear that the removal of Yodel has made using the Podback service less convenient for you.
The decision to remove Yodel was made back in March, following challenges experienced by many users – including difficulties accessing labels and some Yodel shops refusing to accept bags.
We’re continuing to work hard to improve and expand the service so it’s as straightforward and reliable as possible for everyone.
Best regards,
The Podback Team
Podback funded by Jacobs Douwe Egberts and Nestle’
I think it is important to point out that Podback is wholly jointly funded by Jacobs Douwe Egberts ( JDE) and Nestle’. It is a not -for- profit company. It has been able to file ‘ small company accounts’ at Companies House, which implies it may have a very small number of employees. ( ? less than 12).
The recent changes to service are stated to have been introduced as a result of negative feedback re the Yodel service and/or as a result of a YouGov survey of 2,000+ registered customers carried out, I believe from attributable quotes on their website, in 2020. So, hardly up to date research and carried out at a time when priorities were elsewhere.
I recently asked if, in the interest of transparency, they would send me a copy of the questionnaire used in the survey, but they declined citing the usual corporate babble!
I purchase my Tassimo pods in bulk directly from JDE and consider my contract to be with them only, so why should I not be enabled to return the used pods directly to them or their agents and not via supermarkets of ‘last resort’. Those who were perfectly happy with the old system are treated with barely disguised disdain.
This has the strong scent of being a cost cutting exercise.
Let’s be plain here; Podback is not a charity, but a company funded by two huge corporations. To provide context, If I am correct, JDE Europe’s last annual accounts showed a profit of 1.13 billion euros.
If previous form is anything to go by, I should imminently expect some positive reviews to mysteriously appear here!
1 August 2025
Unprompted review
Reply from Podback
Hello,
Thank you for taking the time to share your feedback. We appreciate you letting us know how the removal of Yodel has affected your experience with Podback.
We understand your concerns about not being consulted on these changes. We have been in contact with you directly and have responded to the issues you raised.
Your feedback is important to us as we continue to develop and improve the service.
Best regards,
The Podback Team
Bring back the courier service
Really disappointed that you stopped the Yodel service. My closest drop off point is 2.5miles away, in a supermarket I never use. I don't have a car so it's not practical for me. I now have 5 full bags of Tassimo pods that are going to go to a landfill because of your decision. Very sad. Yodel may not be the best but surely there must be another courier service that could offer this service.
3 August 2025
Unprompted review
Reply from Podback
Hello Sabine,
Thank you for taking the time to share your experience. We’re sorry to hear that the removal of Yodel has made it more difficult for you to use the Podback service, especially without easy access to a drop-off point.
The decision to withdraw Yodel was made after ongoing issues reported by many users, including difficulties getting labels and some shops refusing to accept bags. We know this change hasn’t suited everyone, and we understand your frustration.
Please be assured we are continuing to work hard to expand and improve the service, including exploring more convenient options for collection and drop-off. Feedback like yours is really valuable in helping us do that.
Best regards,
The Podback Team
We signed up for podback ,we went on…
We signed up for podback ,we went on our holidays so no pods out for 3 weeks. Put out first available slot at 5am and still there 24 hours later not impressed.
7 July 2025
Unprompted review
Reply from Podback
Hello Grace,
Thank you for leaving a review, We are sorry that your experience has not met your expectations. Please can you raise a support ticket on our website so that we can investigate further. https://podback.org/contact-us
Best wishes,
The Podback Team
You’ve stopped kerbside recycling so…
You’ve stopped kerbside recycling so there is no point to podback as the drop off points you are using don’t cover my city equitably
1 July 2025
Unprompted review
Reply from Podback
Hello Sally,
We understand how frustrating it can be when a service you’ve relied on is no longer available, and we want to thank you for your commitment to recycling with us and for taking the time to get in touch.
We’ve worked hard to ensure that the new ways to recycle are as convenient and accessible as possible, enabling people to add pod recycling to their regular routine such as going to the supermarket or visiting the recycling centre.
Our network will continue to expand as more partners come on board. Please keep checking our interactive map, or follow us on social media to get the latest information.
In the meantime we hope you will continue to recycle your pods.
Best wishes,
The Podback Team
Changes
Everything was good until kerbside collection has stopped, also local shop drop off. No Asda or Morrisons near, don’t drive, mostly online shop. So disappointing gone backwards as won’t be able to recycle, and I will still use Tassimo pods.
10 July 2025
Unprompted review
Reply from Podback
Hello Gwyneth,
We understand it can be disappointing when a service you’ve come to rely on is no longer available, and we truly appreciate your ongoing commitment to recycling and for reaching out to us.
We’ve worked hard to make the new recycling options as convenient and accessible as possible—allowing people to incorporate pod recycling into everyday routines, like a trip to the supermarket or recycling centre.
Our network is continuing to grow as more partners join us. Please keep an eye on our interactive map or follow us on social media for the latest updates.
In the meantime, we hope you’ll continue to recycle your pods and thank you again for your support.
Best wishes,
The Podback Team
Our council had a link to Podback that…
Our council had a link to Podback that enabled a collection on the same day as household rubbish. Now sadly collection in this area will be via supermarkets I don't use or a special trip to the tip which is by appointment only.
10 July 2025
Unprompted review
Reply from Podback
Hello Jean,
Thank you for taking the time to leave us a review. We understand it can be disappointing when a service you’ve come to rely on is no longer available, and we truly appreciate your ongoing commitment to recycling and for reaching out to us.
Our network is continuing to grow as more partners join us. Please keep an eye on our interactive map or follow us on social media for the latest updates.
In the meantime, we hope you’ll continue to recycle your pods and thank you again for your support.
Best wishes,
The Podback Team
too far to travel
Your drop off points are at least 24 miles from my home, That is a 48mile round trip for me and as I passionately want to recycle and reuse I also cannot justify over a gallon of fuel to do so and the emission thereof. Please provide a mail service through the post office if you want to help the environment. Meanwhile I have no alternative but to put the pods into plastic recycling which is less helpful to the environment than I would like.
10 July 2025
Unprompted review
Reply from Podback
Hello Jenny,
Thank you for taking the time to leave us a review. We have dialled back our Yodel service but 24 miles each way means that it should still be available to you.
Please complete the Recycle Checker again. When you see the map and the list of supermarkets, zoom in as far as possible. The link to Yodel should then be available to you.
If you still cannot see Yodel, please contact our customer service team https://podback.org/contact-us
Best wishes,
The Podback Team
Reply from Podback
Hello Gs,
Thank you for taking the time to leave us a glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
We don’t have a supermarket near us so…
We don’t have a supermarket near us so can we still do Yodel?
10 July 2025
Unprompted review
Reply from Podback
Hello Fiona,
We appreciate you have taken the time to leave us a review, we know removing the Yodel drop-off point has made things harder for some people, and we're genuinely sorry it's affected you this way. The decision wasn’t taken lightly — it came off the back of lots of negative feedback about issues with Yodel collections, but we realise that doesn’t make it any less frustrating when your nearest option now feels too far away. We're working with our partners to make it more accessible where we can.
Best Wishes,
The Podback Team
Been using this service for a long time…
Been using this service for a long time being a coffee addict so glad the pods are being recycled
4 July 2025
Unprompted review
Reply from Podback
Hello Gillian,
Thank you for taking the time to leave us a glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
Disappointed
It was so easy to print at home and dropoff at a local point near our house. Not everyone has a Morrisons or ASDA near you!
26 June 2025
Unprompted review
Reply from Podback
Hello Peter,
We appreciate you have taken the time to leave us a review, we know removing the Yodel drop-off point has made things harder for some people, and we're genuinely sorry it's affected you this way. The decision wasn’t taken lightly — it came off the back of lots of negative feedback about issues with Yodel collections, but we realise that doesn’t make it any less frustrating when your nearest option now feels totally out of step with your routine. We're working with our partners to make it more accessible where we can.
Best Wishes,
The Podback Team
Not an improvement
When I took the pods to the local Asda, which I had to drive to, nobody had any idea what I was talking about! Definitely not an improvement on the previous arrangement where I walked to my local shops in minutes
2 June 2025
Unprompted review
Reply from Podback
Hello Christine,
Thank you for taking the time to leave us a review. We know removing the Yodel drop-off point has made things challenging for some people, and we're genuinely sorry it's affected you this way. We are working hard to expand the service and we have some exciting announcements in the coming months.
Please can you go to our contact us page https://podback.org/contact-us and let us know which store you visited so that we can raise this with Asda Head office and get this resolved as quickly as possible.
Best wishes,
The Podback Team
Podback bags are not that easy to…
Podback bags are not that easy to acquire,especially if you buy pods from Amazon.
25 June 2025
Unprompted review
Reply from Podback
Hello Chris,
We appreciate that you spent the time to leave us a good review. You can get bags direct from us free of charge. All you have to do is create a Podback account on our website. Complete the Recycle Checker to view our interactive map. Click on your nearest supermarket and there will be a link to create an account.
We hope you continue to support us on our mission of every pod enjoyed is recycled.
Best wishes,
The Podback Team
Simples!
Everything was made very easy and convenient to recycle pods. ask for bags ,fill bags, send off bags easy. As I now have local facilities in my recycling centre I probably won't have to use bag system anymore but thanks for what you did.
1 February 2025
Unprompted review
Reply from Podback
Hello Derek,
Thank you so much for leaving us a glowing 5-star reveiw. We really appreciate your support. We are so happy to read that you have found the recycling centre option the most suited for you and we hope that you continue to support us.
Happy Recycling!
The Podback Team
Now successfully dropping off used pods…
Now successfully dropping off used pods at local Tesco Superstore
25 June 2025
Unprompted review
Reply from Podback
Hello Ray,
Thank you for leaving us a fantastic 5-star review! We're so happy to read you're making the most of the Costa Coffee trial and finding the drop-off more convenient than Yodel. This trial has been a great success and continues to go from strength to strength with your support.
Kind regards,
The Podback Team
I don’t drive so can’t get to a drop…
I don’t drive so can’t get to a drop off point. Without collections the service is now useless to me. Pods will be going into the waste bin.
25 June 2025
Unprompted review
Reply from Podback
Hello Zoe,
Thank you for your feedback.
We’re sorry to hear you were disappointed by the removal of the Yodel drop-off service for Tassimo pods. This change was made following significant feedback from users who experienced challenges with the service, and after careful consideration of how best to manage hard-to-recycle materials going forward.
We acknowledge that this change may not suit everyone and understand your frustration, especially if the nearest drop-off point isn’t convenient. We are actively working with our partners to expand access and improve coverage where possible.
Thank you for sharing your thoughts
Best wishes,
The Podback Team
Simple to use and great way to avoid plastic waste
We have been using a Tassimo machine for a long time and initially felt quite guilty about the amount of plastic waste it was causing. We were pleased when the Podback service was initially introduced and the service keeps getting better. It is now so simply to use - just bag the pods and drop off at the local supermarket while shopping and doing our bit to avoid the plastic waste.
25 June 2025
Unprompted review
Reply from Podback
Hello Nigel,
Thank you so much for leaving us a glowing 5-star reveiw. We really appreciate your support. We are so happy to read that you have found the supermarket drop-off option convenient and has become part of your regular shopping trip.
Happy Recycling!
The Podback Team
Great to recycle the pods
I get through so many pods it was a real shame to throw them away. It has been easy to recycle them through Podback
25 June 2025
Unprompted review
Reply from Podback
Hello Sue,
Thank you for taking the time to leave us a glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Happy Recycling,
Podback Team
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