Pod Reviews 28,294

Installation was quick and hassle free. The engineer was really polite and explained everything thoroughly after he had installed the pod. Really happy with the service

Very efficient help which solved the problem remotely. She was very polite and explained her actions clearly taking time and patience to direct my actions. Altogether, an excellent experience.

The person that came this time was very helpful and more experienced than the last person who came to do the instulation.
Knew exactly what was needed and how to complete the job especially as we have an old terrace house.

I have a Podpoint EV charger, installed about 2 years ago. After a solar panels installation, the EV charger required an internal modification to access the new way of charging.

I was pleasantly surprised at the great customer service from Podpoint's customer service centre, where they took care of my issue right away.

Thank you Nicasio at Podpoint customer services!

promptness, accuracy and neatness of the service

Very prompt service

The engineer was fantastic. Gave me all the info and was ver considerate. However, setting a date was rather difficult and I had to call multiple times and chase a lot especially as my car was delivered for a week.

Just needed support in charging my new vehicle from a public pinpoint, spoke with Mark he was so helpful and patient with me. I successfully charged my vehicle! He also emailed me a guide in charging the vehicle which will help me in the future. Thanks Mark!
My superhero!

Fitter was great. Really efficient. Put the POD exactly where we wanted it with no hassle. The POD is not as interconnected with the car as we had hoped. But it works and dies the job.

Initially booked to fit our pod 08/05, but rang yesterday evening to say they had a cancellation for this morning 29/04, first thing. Arrived right on time, job completed, no complications, took around 2 hours as estimated. Great job, by the installer, very knowledgeable, professional, and polite. Happy customer. 👍

Polite and helpful member of staff who was able to answer our queries and provided a demonstration of how to use the app.
Prompt with arrival time and completion time.
The installation was carried out effeciently and with minimum mess. .

Very quick and easy installation process.

Great service, very professional and clean install. Great explanation of app setup and usage. Very impressed!!

Engineer doing installation was great explained everything very tidy and helpful
Main problem was the length of time almost 5 months from request to installation. I know there was a delay while I had remedial electrical work carried out but it was still 4 weeks from agreeing installation date to actual installation. This was disappointing as originally told 2/3 weeks from request to completion.
So far no problem with equipment

The whole process from initial contact to installation was clearly managed and excellent customer service.
Haydn the installation electrician maintained regular contact prior to arrival, explained his needs to complete the job and any minimised any disruption to power outages and cleaned up the work area after he had finished. An excellent job.

Engineer turned up on time. Was well presented and installation was very smooth.

Terrible customer service
No updates no accountability of ownership

Pod Home app would not uninstall. Initially, online progress took 3 days to remove the Rewards subscription which was expected to allow the POD POINT app to work again. It didn’t. A telephone call to Troy in support, understood the problem, and internally removed the connection within a few minutes. All now seems ok. Many thanks.

Great customer service.
I had an issue with a locked charging cable. I wasn't able to confirm the charge nor unplug after a full charge. Customer services had me sorted within a couple of minutes. My panic was over.