Pod Reviews 28,293

they were right on time for their appointment. The engineer was efficient and tidy, he explained step by step how he was going to installed the pod. He did not demonstrate how to use the charger though. That could have been helpful. Now I have to find out how I can disconnect the cable from the pod myself.

The installation was completed quickly without any problems and when finished the installer explained everything. Excellent service.

Very friendly, helpful and efficient. Was able to diagnose and fix the issue quickly.

Great customer service and the man who fitted our charger was excellent.

Jim was very helpful and friendly. He explained everything about the installation to me before starting and double checked where I wanted the PodPoint charger to be installed. He talked me through all stages of what to expect. Once Jim was finished he showed me the work he had done and it is so much better than I ever expected. Thank you

Excellent installation from start to finish. The electrician was superb and provided clear communication throughout.

Aside from Dawid being very helpful along the way, the issues and then ridiculous solutions were absolutely unacceptable

Over 10 weeks and 3 installations later I got my Podpoint with a gent who was on his second ever installation that took over 6 hours to complete

Start to finish the support, communication and lack of booking was beyond ridiculous

If it wasn’t through my company would never have opted for pod point

Would NOT recommend

This was a fantastic experience for me, and heres why:

Two other companies were recommended to me, and no sooner had i clicked on their websites, i was jumped on, phone ringing blah blah… an instant turn off, bye bye competitors

I had seen podpoint around various homes, followed the links, and committed. Turn around time was 1-2 weeks (much sooner than others)
Great communication, no pressure, kept informed throughout, had it installed in a week, all explained by a lovely electrical installer, only took a couple hrs… was just perfect. Thank you podpoint

Eric, he listened, was responsive, walked me through resolving my (wifi connection Issue) including giving me advise on speaking to my ISP.
Eric was very patient and professional

The installer was really polite and explained everything we asked him

Engineer was really helpful and explained the whole process and set up our new charger with no issues. Would highly recommend the staff member and the company,
Thank you

Needed help with my podpoint because the RCB kept tripping when charging my PHEV. The podpoint team were great while investigating and getting an engineer out to look at the issue. Fixed and all great

Great installation service, thanks to Jacob.

pod point doesn't work. Awful service. Don't touch them

The install was rescheduled to the PM after we had been told the times/dates. The installer was late. The Pod didn't work after he left. It was installed very neatly however.

effortless installation
keept informed about the installation
clear explanation
zero stress

Great customer support by knowledgeable and informative staff, when things go wrong, when you need them the most they stood up to the test and got the fix done.

Installation was great, which is why I give 4 stars. The installer took time to show me everything on the app and made sure my car was charging.
The process before I would give 2 stars.
The booking of the installation did not go as well. After doing the installation survey, I received an email saying they will respond with an installation date in 5 working days. When i heard nothing after about 8 working days I contacted suppprt via email. Only received an automated response. Long story short I emailed and called several times over a weeks time. I got my installation a month after I completed my survey. Due to this delay I had my EV more than a week before I got my charger, which wouldn’t have been the case if my case manager did their job properly. I had to spend a lot of money on public charging which was avoidable. I do hope that the booking process can be made more efficient.

Just to say that if the cable was white in colour it would have been less noticeable on the front of our house