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Have been using this site now for a few months, have never had a more reliable process from ordering, shipping etc. Turns up on time, every time with 0 issues. Even towards the end of last year during... See more
Company replied
From the moment I added my first product into my cart the process has been seamless. There were times when products had been out of stock or the time when NZ was going through the flood crisis but the... See more
Company replied
I had a couple of faulty disposable vapes with my order. I let podvapes know of this issue and they were replaced straight away. I know sometimes some products can be faulty which is nobody’s fault bu... See more
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Company details
About PodVapes
Written by the company
Welcome to PodVapes! Your #1 online pod vaping and disposable vape store. Our vapes all utilise the latest technology, with sleek and reliable designs and come in a range of gourmet flavourings.
Contact info
New Zealand
- support@podvapes.com
- podvapes.com
4.4
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Awesome to deal with
Awesome to deal with. I’m a new customer to PodVapes & just did my first order. Checkout had a problem with applying the free postage so emailed the sales team. Was all resolved within a few hours so extremely happy. A+ service. Thanks guys.
13 October 2023
Reply from PodVapes
Thanks, Sharon. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible.
Our team works hard to ensure that every customer feels valued and receives the highest level of care. We are delighted to have met your expectations, and we appreciate your kind words.
Podvapes have been very helpful even…
Podvapes have been very helpful even after a faulty device, Podvapes replaced it.
the flavours are very good on the myle and relx I highly recommend these devices and pods.
Podvapes also always answer all questions and are very helpful in every way and customer service I would rate 10 out of 10 always very friendly and supportive. Thank you Podvapes.
6 October 2023
Reply from PodVapes
Thanks, George. It's heartwarming to know that our team lived up to your expectations. We take great pride in going the extra mile to ensure that our customers have a positive and memorable interaction with us.
Your feedback is truly appreciated, and it serves as a testament to the hard work and dedication of our customer service team.
Always deliver
Customer for a few years now, always delivering great service n good products. This time ordered and took one and half day to reach. Impressed, well done.
27 September 2023
Reply from PodVapes
Thanks, Eric. Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience with our service and products. Your satisfaction is our top priority, and it's always gratifying to know that we've met your expectations.
Reply from PodVapes
Thanks, Estelle. We understand that your time is valuable, and we strive to provide a seamless and efficient ordering experience for our customers. Your positive experience is a testament to the hard work and dedication of our team.
Great experience because the webpage is…
Great experience because the webpage is very easy and works perfectly, excellent products and super fast delivery!
28 September 2023
Reply from PodVapes
Thanks, Liliana. Our team works hard to provide top-notch service, and it's always rewarding to know that our efforts have made a positive impact on our valued customers like you. Your feedback serves as a great motivation for us to continue delivering the best service possible.
Pod vapes
Great company to deal with, always have stock and very quick delivery.
Will not use anyone else
22 September 2023
Reply from PodVapes
Hi, Theresa. We greatly appreciate your positive review about the ample stock we have available. Your satisfaction is our top priority, and we're delighted to know that we met your expectations in this regard.
Customer service is amazing.
18 September 2023
Reply from PodVapes
Thanks, Haley. We take great pride in providing top-notch customer service, and it's truly rewarding to know that our efforts have made a positive impact on your experience. Our team is dedicated to going above and beyond to assist our valued customers, and your feedback motivates us to continue delivering exceptional service.
Reply from PodVapes
Hi. Thanks for sharing your thoughts. We strive to make the entire shopping experience as convenient and seamless as possible, and it's great to know that our efforts are paying off.
We also understand the importance of timely delivery, and we're delighted that our shipping service met your needs. Our logistics team is dedicated to ensuring that your orders reach you as quickly as possible while maintaining the highest standards of quality and care.
Quick service always
Always great service and my parcels arrive quickly. Highly satisfied.
Laura WB Perth
12 September 2023
Reply from PodVapes
Thanks, Laura. Your satisfaction is our top priority, and we're delighted that our prompt delivery met your expectations. We appreciate your trust in us, and we will continue to work hard to maintain the high standards that you deserve.
The same issue as always
The same issue as always. Store credits are not really store credits as they cannot be used when I want to.
Happy to discuss via the phone 0418268268
Kind regards
Leo
30 August 2023
Reply from PodVapes
Hi Leo. We understand that you have concerns about a store credit. We apologize for any frustration or disappointment this may have caused. Our aim is always to provide exceptional customer service, and it appears that we fell short of that goal in this instance.
To address this matter, Our Support Team will reach out to you to discuss your concerns further. Thanks.
so easy to order & I normally receive…
so easy to order & I normally receive it within 3 days!
The product is great too, thx PodVapes!
26 August 2023
Reply from PodVapes
Thank you, Craig, for your amazing feedback! We understand the significance of prompt delivery for our customers and are dedicated to ensure we deliver excellence every time. Looking forward to shipping your next order with us.
my shipment remained with the customs…
my shipment remained with the customs officials and I have to pay the duty, even though the company claimed that it was already included in the price of the goods.
19 August 2023
Reply from PodVapes
Dear Enrique,
Thank you for taking the time to share your experience in your review. We genuinely apologize for the inconvenience you've faced with the unexpected delay in delivery of your order. To clarify what happened: normally, we handle all duties and taxes, as advertised, to make the delivery process as smooth as possible for all of our customers. Unfortunately, due to a mistake made by customs, you were incorrectly contacted to make the payment. The issue arose due to an error in customs processing and we're truly sorry for any confusion or inconvenience this may have caused you. We were made aware of the issue by DHL, only after they messaged you in error.
I am pleased to inform you that, according to our tracking information, your order has been successfully delivered. We look forward to serving you again and would like to offer you a 10% discount on your next order. Please contact our customer support to unlock your discount.
Reply from PodVapes
Thanks, Donna. We're glad that the flavours hit the mark for you. The rich and aromatic notes of cappuccino combined with the sweet and fluffy essence of marshmallows create a truly delightful vaping experience.
fast delivery on time
fast delivery on time. it took 2 business day to arrive. infinity 2 device is the best. loved it.
16 August 2023
Unprompted review
Reply from PodVapes
We're delighted to hear that you're loving the RELX Infinity 2 device. Thank you for sharing your positive experience with us.
Great company and customer experience
Super easy to find my fave brands and flavours, frequent discount codes, and super fast packing and shipping! Fantastic customer service and excellent quality products.
12 August 2023
Reply from PodVapes
Thanks, Sarah. Your feedback serves as a motivation for us to continue providing exceptional service and delivering a seamless shopping experience. We are grateful for your trust in us and for choosing PodVapes for your vaping needs.
Really fast service and delivery
7 August 2023
Reply from PodVapes
Thanks, Jessica. Your satisfaction is our priority. We're committed to continuously improving and providing you with the best experience possible.
Excellent experience overall
Excellent experience overall. Very fast to ship. Great responsive customer service. The only minor issue from time to time is that some product lines are out of stock.
7 August 2023
Reply from PodVapes
Thanks, Sarah. We understand that timely and effective communication is essential, and we're thrilled to know that our team was able to address your needs promptly.
PodVapes always exceeds expectations.
PodVapes has the biggest selection of many many different brands of vapes. I have done my research on different sites and no other companies carry as many different vapes and brands. As always, PodVapes surpass expectations, has amazing customer service, incredibly reliable and fast delivery and an easy to use website.
6 August 2023
Reply from PodVapes
Hi Dene. Your satisfaction is our top priority, and we're thrilled to hear that our selection has met your needs. We're committed to continuously expanding and updating our inventory to provide you with even more choices and ensure that you find exactly what you're looking for. Thank you for taking the time to share your experience, and we look forward to serving you again.
No control on inventory!
PodVapes gives the impression the products are in stock. That’s far from the truth. There no control on inventory. Communications on this issue is really poor.
26 July 2023
Reply from PodVapes
Hi Alfred. We sincerely apologize for the inconvenience. We only have very limited availability of the 0% nicotine products. We are in the process of increasing our stock.
Had a slight problem with a device
Had a slight problem with a device - they handled the solution very well, were courteous and friendly…very well done!
31 July 2023
Reply from PodVapes
Thanks, Sean. We are thrilled to hear that our team's courtesy and friendliness left a positive impression on you!
We believe that providing excellent customer service is at the core of our mission, and we take pride in our dedicated support team. Your kind words serve as a validation of their hard work and commitment to ensuring each customer feels valued and well-assisted.
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