Poetryfashion Reviews 

I love the designs generally but the quality does not justify the price tag. I have now had several of the light-weight tops. None of them lasted more than 5 wears and very rapidly had holes in the underarm area. Like other reviewers before me, I also resent the fact that these garments are made in China, undoubtedly for a fraction of the price they charge. As with many things, Chinese quality is sub-standard.

I loved the look but buying clothes made in China has proved very disappointing. Returns are at your own expense and the quality is not always as advertised. There is also the question of their human rights violations. I cannot recommend

Love the styles, but terrible quality, although washed by hand once, their jumpers shrink and their Jersey tops are like rags after one wash, plus made in China as mentioned by other reviews. No free postage, no matter what you spend, which is a no no. Will not buy from again as the choice and quality from other companies extensive.

I ordered one item of clothing from this company. Ever since then I have been getting several thick mail-in catalogues every month from various companies who make ugly clothing. To stop the unsolicited mail, each company needs to be contacted separately. Some of the companies that now regularly send me unwanted catalogues don't even offer an option to stop the unsolicited mail.

I'm annoyed that this happened because I always uncheck boxes that offer to sell my address to additional companies. What a horrible service from poetryfashion.

These beautiful clothes only come in up to size 10 when the average American woman is a size 14. If they would be more inclusive they would sell more clothes!!!

Not at all impressed so far. The first time I have ordered from this company. Service is too slow. I have ordered from other places and delivery is free and its on its way in a couple of days. Not so with Poetry! I am still waiting for despatch confirmation and they are charging 4.95 for the privilege of slow comms and delivery (most doing free delivery during covid 19 especially...). So all in all not impressed so far - disappointed actually. Wouldn't order again if it takes this long to process.

I purchased a dress from Poetry the end of January. It got stuck in Customs. Customer Service was terrific. They helped track down the parcel. They kept me informed. They refunded the shipping fee. And eventually they sent me a 2nd dress. I have never had such outstanding customer service. The quality of the dress(s) when it arrived was amazing. Unfortunately, it was too large and I had to return it(them). I would buy from them again without any hesitation.

I’ve placed several orders in past year because my wife loves the style and quality of the clothes. As the male buyer, I have been hugely impressed by: a) I am only charged when the order is shipped; b) honest information on website about stock & availability; c) delayed items are charged and shipped separately; d) returns and refunds are processed quickly & efficiently. This is exactly how you should run online service. No other company has matched this level of service for me this year. Hugely impressed and total faith in Poetry. Respect!

I am very disappointed to read that clothes are made in China. I will NOT be buying anything from your store now as I do not want anything from China. Its a great shame as I do like the clothes. Can you not make them in the UK NOW, the prices are expensive for being made there, the prices should reflect how much they should cost if made in the UK.

I've purchased several times from Poetry both in store and online and have always been very happy with the quality of their clothing. It's not easy finding natural fabrics in most of the shops so I will definitely be back. Hope you've managed to weather the Covid storm Poetry as we need companies like yours amongst the rubbish on the high street.

I've been bombarded with Poetry's catalogues (not sure why) for some time now, and finally decided to buy a top that looked great. Ordered in the belief that it was in stock, then got a message telling me it wasn't. So they had my money for more weeks than I would have liked. When it arrived I loved it, except the stitching was seriously sub-standard. These garments are made in China and it seems they outsource not only the production but also the quality control. As I wouldn't have bought this item had I known how poorly it had been made I asked for a refund not only of the purchase price but also postage and packing. I didn't get it, nor an apology, nor an explanation. So my advice is, treat this company with extreme caution.

Really disappointed with their customer service. My mother bought me a Christmas present from Poetry in the knowledge that it could be exchanged for something else if it wasn't right, as it clearly stated in their terms and conditions 'If you would like to exchange for something different from our collection, please call Customer Care'. I have tried to do this only to be told by Customer Care that thier systems don't allow this. And when I asked if I could have a credit note or gift voucher as most other companies will do in this situation apparently their systems 'can't be manipulated to accommodate these requests'.

So a note to customers - if you are thinking of buying something from Poetry as a present, think again as if it is not right you will be stuck in their rigid systems, despite what they say in their own catalogues.

The company doesn’t keep the promise of delivering ordered items within the timeframe given on their website. Moreover, they have only emailed me that my items were dispatched (10 days after the order was placed) after two interventions from myself and eventually the PayPal resolution centre. In my emails, I did ask to cancel the order because I haven’t heard form the company (another broken promise according to the delivery information on the company’s website), however, they decided to dispatch my order anyway (I assume dealing with the return will be another hurdle to go through). The clothes are quite expensive, so I am a bit perplexed by the lack of customer care...I live in the UK and the company is based in the UK. Delivery shouldn’t take longer than 5 days

Ordered and paid for two items a month ago - no notice saying not in stock. Only told today that both items are not available. Very poor service

Customer service is really important to me. I've used Poetry for years. Great quality clothes. (I don't like all their styles but the basics are really great stapes). I've had very little trouble with Poetry's service. Things arrive quickly, well packaged and carefully wrapped.
I had an issue recently when the delivery company left my package out in the rain and it damaged the silk item inside. Poetry refunded me no problem.
The only minor down-side is that the postage is a touch expensive, athough they do offer an occasional free postage code after you've ordered from them.

I would recommend Poetry fashion on line. I've used them quite often and their clothes are nice modern designs and the natural fabrics are particularly nice especially the linen. Good efficient service.