Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... See more
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I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... See more
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We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can... See more
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Company details
Written by the company
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Contact info
P.O. Box 192, 94302, Palo Alto, United States
- (888) 764-6823
- help@point.com
- point.com
4.7
Excellent
5K reviews
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Reply from Point
Thank you! We’re happy to hear you had a smooth experience and that our team was able to answer all your questions.
Dear Point,
Dear Point,
Thank you so much for helping my family and I out to get financing. Your team is so great and Morgan Johnson was so on top of it we were so impressed. Very easy to work with and point went above and beyond to get tight citations handled.
I’ll be looking forward in the future to be working with point again on more properties.
Thank you Jamie G
1 April 2026
Reply from Point
Thank you for your thoughtful feedback! We’re so glad Morgan and the team were able to support you and that the process went smoothly.
It was good step by step
It was good step by step, I want open my day care back need the to do what want me to do
5 April 2026
Unprompted review
Reply from Point
Thank you for your feedback! We’re glad the process felt clear and step-by-step for you.
The customer service was extremely…
The customer service was extremely helpful and readily available. Always replied to me text, emails and phone calls. My funding wasn't one of the easiest and Point Always came up with a solution, and would at the least lead me in the right direction to resolve the issue I had.
31 March 2026
Reply from Point
Thank you for your review! We’re glad our team was able to support you and help guide you through challenges along the way.
Staff were great to work with and very…
Staff were great to work with and very efficient.
30 March 2026
Reply from Point
Thank you! We’re happy to hear you had a positive and efficient experience with our team.
The whole experience was done…
The whole experience was done professionally. Every event was done with clear and precise execution. I would use these guys again and will probably tell other people about them. Good job guys!
31 March 2026
Reply from Point
Thank you for your feedback! We’re glad everything was handled clearly and professionally, and that the process went smoothly for you.
Reply from Point
Thank you for your feedback. We’re glad to hear you felt well-informed at every step of the process.
Reply from Point
Thank you! We’re happy to hear our team made the process easy and supportive for you.
Reply from Point
Thank you! We’re glad to hear everything went smoothly and quickly.
Everything was done properly
Everything was done properly, but the turnaround time on a lot of the title issues was excessive I believe. That is my only negative thought.
30 March 2026
Reply from Point
Thank you for sharing your experience. We’re glad to hear everything was handled properly overall. We understand how delays, especially with title-related items, can be frustrating and appreciate you calling that out. Your feedback helps us continue improving timing and coordination throughout the process.
After an initial delay
After an initial delay, things moved very fast. My Account Manager was responsive, helpful and professional.
30 March 2026
Reply from Point
Thank you for sharing your experience! We’re glad things moved quickly after the initial delay and that your account manager was helpful and responsive.
Great Company to work with
it was very easy to use and navigate the website. If there were any questions, they were answered.
2 April 2026
Reply from Point
Thanks, Jeri! It’s great to know the website was easy to navigate and that your questions were answered quickly when needed.
Horrible Experience
Terrible Customer Service and Communication
Taqi, is the worst Manager I have ever delta with. He said he could not reach out to me or communicate with me because he had over (200) customers! It is obvious that he was complaining about his work load. As a customer that's not what I want to hear, I am glad they record the calls do maybe they learn from this. No one ever got back to me about my appraisal which was done wrong. How can Point a Company that has a 4.7 rating use a Appraisal Company that has a 2.3 Rating(Valligent) a vertual appraisal? Is it because they want the appraisal to come in low so that they can benefit when it is time to end the contract? As a Customer this is where the Trust is gone! Just over (6) months ago my home was appraised by my Mortgage Company at 969,000. Actual person came to my property. Point Appraised at 915,000. How does this happen? Becareful would never recommend! I recommend Nada ask for Cade excellent Customer Service and you only talk and deal with him or his helper Carla what a Team!
17 March 2026
Unprompted review
Reply from Point
David, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the frustration around communication and the appraisal process.
We work with independent third-party appraisers and do not control or influence the valuation, but we understand how differences in appraisals and lack of follow-up can impact trust.
We’ve shared your feedback with a senior member of our team for review.
Point, points to a very rare HIGH STANDARD of EXCELLENCE!!!
Point, you have a tremendous user friendly website. Sashi's assistance was brilliant. She took time to explain things that I did not understand plus patiently, walked me through the estimating cost on my dashboard or website.
When there were issues with glitches, I was texted an enlightened that a problem existed. I have no grievances. Point you have an excellent website and a patient professional staff.
MANY THANKS!
2 April 2026
Reply from Point
Thanks, Eric! We’re glad you found the platform user-friendly and that our team, including Sashi, was able to support you through the process and address any issues quickly. We appreciate your trust and kind words.
great staff never felt rushed
Easy to get along with. Kept me informed and up to date. Always pleasant to talk or text with. Felt valued. Security conscious. Glad I did it. Able to major improvements now.
2 April 2026
Reply from Point
Thank you for sharing your experience! We’re glad you felt informed, supported, and valued throughout the process—and that everything helped you move forward with your home improvements.
Fantastic team at point
Everyone was so efficient, kind and helpful. I was well informed every step of the way. I would recommend point to others. Thank you so much.
2 April 2026
Reply from Point
Thank you! We’re happy to hear the team was efficient, kind, and helpful throughout your experience. We truly appreciate your recommendation!
We were communicated to with every…
We were communicated to with every step. Things were explained throughly and plainly, and they made sure we understood the process completely. The application was easy and the customer service was exceptional.
2 April 2026
Reply from Point
We’re glad to hear communication was clear at every step and that the process felt transparent and easy to follow. We appreciate you sharing your experience!
Very quick updates on progress
2 April 2026
Reply from Point
Thanks, Will! We appreciate you choosing Point as your home equity partner!
Appreciative customer
I am very appreciative of the service I received from Cassandra Dinardo, Andrea Huffman and Amber Berry. If I missed someone, charge it to my mind and not my heart. The way each step was throughly explained and the transparency was important to me. Each person made the process feel easy and like you had someone fighting with you. Thank you!!!
1 April 2026
Reply from Point
Thank you so much for your kind words! We’re thrilled to hear our team made the process feel easy, transparent, and supportive at every step. We truly appreciate you recognizing Cassandra, Andrea, and Amber—we’ll be sure to share your appreciation with them!
Good experience so far
Incredibly professional team. Outstanding communicators, transparent process. Kept me updated every step of the way. Reasonably quick process. Have not closed yet but should in the next day or too.Much appreciated
2 April 2026
Reply from Point
Thank you for your feedback! We’re glad to hear the team was professional, communicative, and transparent throughout the process. We appreciate you sharing your experience and look forward to your upcoming closing!
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