Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... See more
Company replied
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Review summary
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Based on these reviews
Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... See more
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I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... See more
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We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can... See more
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Company details
Written by the company
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Contact info
P.O. Box 192, 94302, Palo Alto, United States
- (888) 764-6823
- help@point.com
- point.com
4.7
Excellent
5K reviews
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Great HEI company
As long as you understand how this works, it's a great company, but do your research . Good communication without being pushy. Readily available to answer questions. Process done very efficiently.
14 April 2026
Reply from Point
Thanks, Robyn! We’re glad you found the process efficient and the team responsive and helpful as you evaluated your options.
The point said your home has to be…
The point said your home has to be worth more than $ 155000. Mine does . They said you could use the money for anything thing. They said my home the value. qualify. So the denied the loan. Any renovation to a home increases the value. They lied thus don’t trust them.
15 April 2026
Unprompted review
Reply from Point
Hi Charles, thank you for sharing your feedback. We’d be happy to review your situation further—please feel free to contact us at homeownerexperience@point.com so we can take a closer look.
Reply from Point
Thanks! We’re glad the process felt simple and relatively fast.
They were always considerate and kept…
They were always considerate and kept us up to date and let us know what was going on with our HEI. They are very good to work with. Very professional. The dashboard on the phone, and the tasks bar on the phone was always available if we had any questions about what to expect in the next steps. There were never any surprises.
9 April 2026
Reply from Point
Thank you, Anna! We’re glad the communication, dashboard, and ongoing updates helped make the process clear and predictable throughout.
I looked into all of my options before…
I looked into all of my options before deciding on taking this financial action with Point. They made each step of the process easy to understand and easy to accomplish.
14 April 2026
Reply from Point
Sharene, thank you for your thoughtful review. We’re glad the process was easy to understand and that the team could support you through each step.
The excellent service I received…
The excellent service I received throughout this process has been stellar.
Extremely professional and knowledgeable staff.
14 April 2026
Reply from Point
Thank you! We’re glad to hear the service and team support have been strong throughout your experience.
Good Communication so far
14 April 2026
Reply from Point
Thank you, Murray! We appreciate you choosing Point as your home equity partner.
Reply from Point
Thank you, Cory! We appreciate your business and review!
Customer service makes the experience
Amber did an incredible job taking care of us! I would have probably not finished the process if it wasn’t for Amber
14 April 2026
Reply from Point
Thanks! We’re glad to hear Amber was able to support you so meaningfully throughout the process. We’ll be sure to share your kind words with her.
Super simple process for sure
Super simple process for sure. They are very thorough in making sure that you understand the process and the end result.
14 April 2026
Reply from Point
Thank you! We’re glad to hear the process felt simple and that the team took the time to ensure everything was clearly understood.
Reply from Point
Hi Sue, thank you for letting us know. If you're expecting communication, we’d be happy to look into this further. Please feel free to reach out to us at homeownerexperience@point.com.
The experience was painless and smooth
The experience was painless and smooth. The app. Offered clear layout, task and completed task. Every task was done in the comfort of my own home from my phone. Staff provided me with appropriate phone numbers and contact.
14 April 2026
Reply from Point
Thank you for sharing your experience. We’re glad the process felt painless and smooth and that the app and support team made everything clear and easy to manage from home.
My Hei made easy
My account, manager Stephanie.She always kept me updated and answered any questions I had. She made the process smooth and easy. Companies need more people like her.
13 April 2026
Reply from Point
Thank you for sharing your experience! We’re so glad to hear Stephanie was able to keep you updated and answer your questions throughout the process. It’s great to know she helped make everything smooth and easy for you.
Understanding HEI’s
Every step of the way was handled by a team working together and it was a seamless process. I was taught how HEI’s are structured and the pros and cons. I know I made an informed decision to invest with Point. Really pleasant AND proficient people.
13 April 2026
Reply from Point
Thanks, Carolyn! It’s great to hear that the process felt seamless and that our team helped you clearly understand HEIs so you could make an informed decision.
So easy
Easy experience with near zero human interaction, besides the notary and inspection. Highly recommend as it was very professional and overall a very pleasant and efficient experience.
7 April 2026
Reply from Point
Thanks! We’re glad you found the process simple and easy, and we appreciate you noting the efficiency of the experience.
Reply from Point
Thanks, Howard! We’re happy to hear you had an A+ experience and that your account manager was helpful throughout the process.
Reply from Point
Thank you so much! We’re glad to hear the process felt transparent, informative, and friendly.
Top marks
Top marks. I was expecting the same complex process as in getting a loan or buying a house. But everything was explained up front. All questions were answered. And there were no hiccups in the process. Very smooth,
14 April 2026
Reply from Point
Thank you for the great feedback! We’re happy to hear the process felt clear, smooth, and well explained from start to finish. We truly appreciate you choosing Point!
Reply from Point
Thank you! We’re glad to hear you had a positive experience with our team.
Covering all the areas of concern
Covering all the areas of concern. Prompt and professional responses.
I always felt as if the old adage of kid gloves was being used for each step in this process.
13 April 2026
Reply from Point
Thank you so much for your kind words! We’re glad our team was able to address all your concerns promptly and professionally.
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