Weekend customer service is terrible
Weekend customer service is terrible. Got stuck in the live chat queue for ages on a Saturday evening. No one seemed to be answering.
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Porównaj kasyna z szybkimi wypłatami w Polsce, przejrzystymi zasadami płatności i wygodną obsługą konta.
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Weekend customer service is terrible. Got stuck in the live chat queue for ages on a Saturday evening. No one seemed to be answering.
Put in for a withdrawal last week. Support told me it would be there in 48 hours. That was 6 days ago. Each time I message them they say its being processed but nothing changes.
Support kept giving me copy-paste answers to my account problem. After couple of days of this I just gave up. Would have preferred an actual conversation.
Received promotional credit via email with expiry date of next Friday. Logged in three days later and the bonus had already been removed from my account without any notification.
Tried to withdraw on Tuesday and the support chat just closed mid-conversation while I was explaining my issue. They sent an email telling me to contact chat again, which is pretty circular logic.
The offer email said the bonus expired next month but when I checked my balance it was already gone. Support said the email was just a general template and not always accurate.
Made a deposit three days ago and the money definitely left my account. However its not in my transaction history which makes it impossible to track what happened to it properly.
Joined couple of days ago and the bonus conditions changed after I activated it. Support said the new terms applied immediately but I wasnt notified about the change beforehand.
Tried to reach support on Saturday night and waited 45 minutes in the queue. Eventually got through to someone who seemed confused about my withdrawal. Not impressed with the weekend service honestly.
Playing for couple of hours, then randomly disconnected. When I signed back in the session was gone and I had to start over. Nobody could tell me why it happened.
Contacted live chat about my withdrawal and they closed the conversation while I was mid-sentence typing my issue. Had to start over by email.
Dnevne nagrade prije su bile bolje i nedostaju mi stare besplatne ponude. ��
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