Polar Latitude / Albatros Expeditions under deliver
Polar Latitude / Albatros Expeditions has misleading advertising regarding their abilities to provide their itinerary as advertised. They underdelivered on our expedition by deciding to only take us to Antarctica for less than one day of the four days they advertise. There was weather to deal with, but that is common / expected in the Drake Passage, and other companies were able to offer a more complete experience to their guests at the same time. Other boats were also crossing when we were being diverted away from Antarctica. On the return from our very short time in Antarctica, they decided to leave early and took a very diverted route back while other boats were passing through directly.
When a large group of unhappy passengers corresponded with the company, providing lots of evidence as to why we felt they should have been able to mostly proceed as advertised, they ignored us to begin with then, once they finally responded, did not show transparency or accountability for their poor decisions. At the end of the day, the boat that we were on was not able to handle the Drake Passage as advertised.
I would steer clear of this company, based on what I have learned about their ability to deliver the product they sell (from my experience & past performance discovered in our research). They had the choice to deliver the product, and when not able to, to make it right for their customers by compensating appropriately and they chose not to.
This was a disappointing 'once in a lifetime experience' and they overpromise and underdeliver on it.