Polarsteps Reviews 3,408

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, highlighting the ease of creating beautiful, high-quality photo books that serve as lasting memories of their travels. Many appreciate the user-friendly app, which simplifies the process of tracking holidays, adding photos, and sharing experiences with family and friends. People find the app an excellent tool for documenting their adventures, with the resulting travel books often described as professional and exceptional in appearance. However, some customers also noted occasional issues, such as damage to the book cover upon arrival or difficulties with video loading and tracking accuracy, especially during cruises. A few users expressed frustration with the app's insistence on installation for continued use, citing privacy concerns and battery consumption. There were also isolated reports of poor print quality, with original high-quality photos appearing blurry or downscaled in the final book, and some experienced problems with books not loading or being editable.

What people talk about most

Product

Consumers express great satisfaction with the product, particularly the photo books. Reviewers consistently... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the books,... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the app's ease of use and... See more

Application

People report positive experiences with the app, finding it easy to use for tracking travels, uploading... See more

Holidays

Customers had positive experiences with holidays, finding it a great way to create and save holiday memories.... See more

Based on these reviews

Rated 5 out of 5 stars

Polarsteps ran in the background for our entire trip to New Zealand. When we returned, it was really easy to select which photos we wanted to include in our book, and add commentary. The finished hard... See more

Rated 5 out of 5 stars

Made this as a diary of our trip and way to recall daily activities and places visited and feelings experienced. Then at the end I just pressed create travel book and it generated all my collections o... See more

Rated 5 out of 5 stars

Easy to make, good book quality Customer service respond quickly to your questions. Shame we can't make a commun book with several trips... Just think to create only one trip for your holidays even... See more

Rated 5 out of 5 stars

Our family has used PolarSteps for several of our extended family trips. We’ve used it for short five day trips and longer 60+ day trips and love it. It allows our friends and family to follow us alo... See more


Company details

  1. Software company
  2. Photo printing service

Written by the company

Over 15M+ explorers have chosen Polarsteps to create and capture their adventures. This all-in-one travel app shows you the world’s most enticing travel destinations, gives you insider tips and plots your route, locations and photos when the journey is underway. The result? A beautiful digital world map that is unique to you! As well as the chance to turn it all into a hardback photo book when you’re done. And it doesn’t stop there... Record your route automatically, keeping your phone in your pocket and eyes on the world. Doesn’t drain your battery, works offline and you have full privacy control. PLAN ■ Polarsteps Guides, created by our travel-loving editors and other explorers like you, show you the best of the world (as well as giving you top tips for once you get there). ■ Itinerary Planner to build your dream (editable) itinerary. ■ Transport Planner helping you get from A to B with clear transport options between destinations. TRACK ■ Automatically track and plot your path on a digital world map (that grows fuller as your passport does). ■ Add photos, video, and thoughts to your steps along the way making your memories all the more vivid. ■ Save spots that you love so that you can always find your way back. SHARE ■ Leave tips for the travelling community on where to go and what to see. ■ Share your journey with friends and family if you want to. Or keep it to yourself. You have full privacy control. ■ Follow others and share in their adventures. RELIVE ■ Retrace your steps – scrolling through places, photos, and your travel stats. ■ Create a unique Travel Book filled with your pictures and stories with the touch of a button. WHAT THE PRESS ARE SAYING ABOUT POLARSTEPS “The Polarsteps app replaces your travel journal, making it easier and more beautiful.” - National Geographic “Polarsteps helps you track and share your journeys in an easy and visually appealing way.” - The Next Web “Polarsteps’ resulting travel log is impressive, and is the source of a severe case of itchy feet in your correspondent.” - TechCrunch FEEDBACK Questions, thoughts, or feedback? We’d love to hear what you think about Polarsteps. Get in touch via support.polarsteps.com/contact


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Go for it 👍

Great tool to keep our memories wit foto and text as a daily update. In addition, our family and friends can follow our travel.
Photobook - to receive quick printed version oftravelling with either almost no work to do or the option to optimize text and arrangement of foto if required. For fotobook freaks as me, options are limited.
Nevertheless, highly recomended!
Good quality and fair price.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, follow the itinerary, great final book of simplicity to execute with a bluffing result!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully sturdy cover and also the Galapagos islands…

Beautifully sturdy cover and also the pages are of good quality. The pictures are very well placed.
1 point: I would like it even better if I could organize the pages myself so that certain text can be added to a certain photo, for example. It would also be nice if you could do that in the app.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Polarstep is a great way to register…

Polarstep is a great way to register our trips and activities along , letting know our friends and family how we are doing without harassing them on WhatsApp with pictures. People can go check when this is convenient to them and we are then less intrusive.
We ordered a photo book generated by Polarstep based on our holiday trip. It was easy to change picture order and even replace some. We enjoyed this service.

3 March 2026
Unprompted review
Rated 3 out of 5 stars

Customer service brushes you off

The books are great and we have done many over the years
BUT
bland, brush off, do nothing customer service is what we have experienced when one of a set of 4 large books froze
And is still frozen AFTER 6 WEEKS
Yes we have had “we will sort it out” emails from a Roxanne but NOTHING HAS ACTUALLY BEEN DONE

Sorry about the Trumpian capitals but we are being completely ignored

Such a shame as we love the product

1 April 2026
Unprompted review
Polarsteps logo

Reply from Polarsteps

Dear Simon Jonathon Jervis Read,

Thank you for your continued support and for taking the time to share your feedback with us, we really appreciate it. We’re sorry that this bug with your Travel Book has taken longer than expected and that it felt like you were being brushed off. That’s not the experience we want you to have.

Our team has been actively investigating this issue, and it’s taken a bit longer than we expected because we needed extra time and resources to dive into what’s causing it and make sure we fix it properly. We understand that’s frustrating, and we really appreciate your patience while we get it right.

We’ll keep you updated as soon as we fixed the issue. In the meantime, if you have any other questions, please don't hesitate to reach back out to us.

Rated 5 out of 5 stars

A Polarsteps convert!

Introduced to Polarsteps 6 days into a 3 week trip I was delighted to be able to back date the steps to the start of my trip and use it for the whole trip. Creating the photobook was really easy and the inclusion of weather and location data a real bonus. The book itself is fabulous quality and the colours more vibrant than other photobook suppliers I've used in the past.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything's great with Polarsteps!

Everything's great with Polarsteps!
The app is so easy to use! As I have long texts, I'm happy with the upgrade that indicates the number of words ou characters so I can already know if it will be too long for the travel book. It's easy to modify what is suggested by the app for the book. The waiting period 'till receiving the book is short! I already have 9 travel books and 2 more will be on their way as I have 2 more travels to go in 2026! Moreover, the customer service is also awesome!
Like I said, everything is great with Polarsteps!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Exactly how I imagined it

Easy and quick to upload pictures and write a bit of text as you go along your trip. Travel book is very well done and high quality, I love it

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Polarsteps makes it easy to keep a travel diary.

Polarsteps makes it easy to keep a travel diary. Another key advantage is the ability for all travellers to collaborate on a shared diary.
Just one week after the trip ended, I had a photo book in my hands. It used to take me years to get a photo book ready.
Unfortunately, we had a complaint about the photo book last time. This was dealt with promptly and to our complete satisfaction.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality! I have been ordering a book every year since 7 years. Glad with every book I ordered!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Good software, super book and great support.

This very clever software allowed us to share our plans, the trip as we experienced it and produced a lovely final photo book. We did have some damage to the cover when the photo book arrived but we explained to their support team and they sent us another book for free.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

A perfect way to record memories

We set up Polar steps as a quick, safe and easy way of keeping family and friends updated, but, it us soooo much more than that, tracking our journey, recording how far we travelled, the weather and a wonderful way to remember our holiday.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to make

Easy to make, good book quality
Customer service respond quickly to your questions.
Shame we can't make a commun book with several trips... Just think to create only one trip for your holidays even if you travel in different countries...

30 March 2026
Unprompted review

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