Polarsteps Reviews 3,408

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, highlighting the ease of creating beautiful, high-quality photo books that serve as lasting memories of their travels. Many appreciate the user-friendly app, which simplifies the process of tracking holidays, adding photos, and sharing experiences with family and friends. People find the app an excellent tool for documenting their adventures, with the resulting travel books often described as professional and exceptional in appearance. However, some customers also noted occasional issues, such as damage to the book cover upon arrival or difficulties with video loading and tracking accuracy, especially during cruises. A few users expressed frustration with the app's insistence on installation for continued use, citing privacy concerns and battery consumption. There were also isolated reports of poor print quality, with original high-quality photos appearing blurry or downscaled in the final book, and some experienced problems with books not loading or being editable.

What people talk about most

Product

Consumers express great satisfaction with the product, particularly the photo books. Reviewers consistently... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the books,... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the app's ease of use and... See more

Application

People report positive experiences with the app, finding it easy to use for tracking travels, uploading... See more

Holidays

Customers had positive experiences with holidays, finding it a great way to create and save holiday memories.... See more

Based on these reviews

Rated 5 out of 5 stars

Polarsteps ran in the background for our entire trip to New Zealand. When we returned, it was really easy to select which photos we wanted to include in our book, and add commentary. The finished hard... See more

Rated 5 out of 5 stars

Made this as a diary of our trip and way to recall daily activities and places visited and feelings experienced. Then at the end I just pressed create travel book and it generated all my collections o... See more

Rated 5 out of 5 stars

Easy to make, good book quality Customer service respond quickly to your questions. Shame we can't make a commun book with several trips... Just think to create only one trip for your holidays even... See more

Rated 5 out of 5 stars

Our family has used PolarSteps for several of our extended family trips. We’ve used it for short five day trips and longer 60+ day trips and love it. It allows our friends and family to follow us alo... See more


Company details

  1. Software company
  2. Photo printing service

Written by the company

Over 15M+ explorers have chosen Polarsteps to create and capture their adventures. This all-in-one travel app shows you the world’s most enticing travel destinations, gives you insider tips and plots your route, locations and photos when the journey is underway. The result? A beautiful digital world map that is unique to you! As well as the chance to turn it all into a hardback photo book when you’re done. And it doesn’t stop there... Record your route automatically, keeping your phone in your pocket and eyes on the world. Doesn’t drain your battery, works offline and you have full privacy control. PLAN ■ Polarsteps Guides, created by our travel-loving editors and other explorers like you, show you the best of the world (as well as giving you top tips for once you get there). ■ Itinerary Planner to build your dream (editable) itinerary. ■ Transport Planner helping you get from A to B with clear transport options between destinations. TRACK ■ Automatically track and plot your path on a digital world map (that grows fuller as your passport does). ■ Add photos, video, and thoughts to your steps along the way making your memories all the more vivid. ■ Save spots that you love so that you can always find your way back. SHARE ■ Leave tips for the travelling community on where to go and what to see. ■ Share your journey with friends and family if you want to. Or keep it to yourself. You have full privacy control. ■ Follow others and share in their adventures. RELIVE ■ Retrace your steps – scrolling through places, photos, and your travel stats. ■ Create a unique Travel Book filled with your pictures and stories with the touch of a button. WHAT THE PRESS ARE SAYING ABOUT POLARSTEPS “The Polarsteps app replaces your travel journal, making it easier and more beautiful.” - National Geographic “Polarsteps helps you track and share your journeys in an easy and visually appealing way.” - The Next Web “Polarsteps’ resulting travel log is impressive, and is the source of a severe case of itchy feet in your correspondent.” - TechCrunch FEEDBACK Questions, thoughts, or feedback? We’d love to hear what you think about Polarsteps. Get in touch via support.polarsteps.com/contact


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality

Good quality and easy to create, plus you can add photos post trip. Only negative is it's a bit expensive.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I love this app

I love this app. Tracking my trips, being able to create my trip blog in an easy manner!, friends being able to send messages while traveling is a super nice booster , and being able to create a book from my trips is amazing! The app is super user-friendly and gives really nice statistics of each trip which i find pretty nice! The app already suggests and creates the book for printing but it is also nice that it let’s you edit according to picture allocation preference. 😍😍

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT order printed books POLAR STEPS. BUYER BEWARE!

Do NOT order printed books from this company. Terrible experience.

Upon ordering, you are not told when you order will arrive until AFTER you place the order. Once you place the order and you are given a large delivery window, you are NOT allowed to cancel, even if you immediately cancel. This is a poor business practice if you are trying to order to a holiday or event.

26 November 2025
Unprompted review
Polarsteps logo

Reply from Polarsteps

Hi Kerri,

Thank you for taking the time to share your experience. We’re sorry to hear you were disappointed, that’s not the experience we wanted you to have.

We'd love to understand better what happened. Could you elaborate on your feedback a bit by sending an email to our Support Team at support.polarsteps.com/contact? We'd love to hear from you. Thanks!

Rated 5 out of 5 stars

Loved using Polar Steps

Loved using Polar Steps. Once I worked out all the features it was a breeze to use. Add as many details and photos as you like and the tracking is amazing.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great app for adventurous trips!

Greatest app to track your adventurous trips.
Free and user friendly.
Great way to daily log your adventures and attach pictures and videos.
Followers can leave likes and comments.
After the trip you can still modify and order a personalised memory book.

28 November 2025
Unprompted review
Rated 4 out of 5 stars

Lovely momento of trips

Polarsteps book is excellent, if any of your photos are of poor quality that is accentuated in print.
Easy to.modify.
But, communication is poor with customer service.

8 January 2026
Unprompted review

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