Overall very friendly staff, but I didn’t know the manufacturer is in china and it takes 1 month to be assembled and delivered. I would have reconsidered if I knew
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Location
Switch locationLombardenvest 55, 2000 Antwerpen, Antwerpen, BE
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See what reviewers are saying
Costumer service is on another level. Helpfull, friendly and fair. If you need glasses, get them there!
Company replied
Excellent service, very affordable and great value for money glasses 👌
Company replied
Great in-store service and then great customer service support from #Camille to quickly resolve a shipping issue. i love my new glasses and intend to get tinted versions.
Company replied
Company details
Written by the company
Online opticien sinds 2011. Polette ontwerpt en produceert monturen en glazen vanaf €30! Ontdek meer dan 2.000 monturen online en personaliseer uw look met hoogwaardige zonnebrillen, enkelvoudige glazen of multifocale glazen. Bezoek onze showrooms voor een gratis oogtest. ---------------------------------------------- Online optician since 2011, polette designs and produces frames + lenses starting from €30! Discover more than 2,000 frames online and customize them with high-quality sun lenses, single vision or progressive lenses. Visit our showrooms for a free eye test.
Contact info
Lombardenvest 55, 2000, Antwerpen, Antwerpen, Belgium
4.0
Great
22 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Great service
Great service, fast and made my glasses feel as good as new!!
Nice staff and a pretty store :D
21 May 2026
Unprompted review
Reply from polette - Antwerp
Thank you so much for your kind review!
We're delighted to hear that you were happy with both the service and the repair of your glasses. It's wonderful to know that they feel as good as new again!
We also truly appreciate your compliments about our team and our store. We look forward to welcoming you back soon.
Kind regards,
The polette Team
Excellent value for money
Excellent service, very affordable and great value for money glasses 👌
8 May 2026
Unprompted review
Reply from polette - Antwerp
Hello,
Thank you very much for your wonderful review!
We're delighted to hear that you were pleased with our service and found our glasses to offer great value for money. Making quality eyewear accessible and affordable is at the heart of what we do, so your feedback means a lot to us.
We look forward to helping you again in the future!
Kind regards,
The polette Team
Costumer service is on another level
Costumer service is on another level. Helpfull, friendly and fair. If you need glasses, get them there!
14 May 2026
Unprompted review
Reply from polette - Antwerp
Hello,
Thank you very much for your enthusiastic feedback !
We are delighted to hear that you appreciate the quality of our customer service. Your satisfaction is our priority, and your message is a wonderful reward for the entire team at.
Thank you for your trust and recommendation.
Have a wonderful day,
The polette Team
Overall very friendly staff
Overall very friendly staff, but I didn’t know the manufacturer is in china and it takes 1 month to be assembled and delivered. I would have reconsidered if I knew
27 April 2026
Unprompted review
Reply from polette - Antwerp
Dear Judith,
Thank you for your feedback. We’re glad to hear that you had a positive experience with our team.
We also appreciate your comment regarding transparency on production and delivery times, and we do not hide the fact that our production plant is indeed in China. Our glasses are indeed assembled in our production facilities, which allows us to offer accessible pricing and our standard delivery is between 12 to 16 working days as mentioned on our website.
Thank you again for sharing your experience.
Kind regards,
The polette team.
Reply from polette - Antwerp
Hello, thank you for your kind feedback.
We’re very happy to hear that you are satisfied with both the product and the service.
Your support is truly appreciated.
Kind regards,
Great in-store and online experience
Great in-store service and then great customer service support from #Camille to quickly resolve a shipping issue. i love my new glasses and intend to get tinted versions.
16 September 2025
Unprompted review
Reply from polette - Antwerp
Thank you for the great review Monica. Camille is thrilled to hear that you are loving your new glasses and we are ready whenever you are set for those tinted glasses. We look forward to welcoming you back
I love the service from Polette
I love the service from Polette. The selection is amazing! Everyone, from the in-shop ambassadors to the online support, is top-notch!! All resulting in speedy, quality-driven service and happy customers wearing super stylish eyewear!!
14 September 2025
Unprompted review
Reply from polette - Antwerp
Thank you so much for your amazing feedback! We're thrilled to hear that you love the service and our selection — and it's especially great to know that both our in-shop ambassadors and online support left a strong impression. Speed, quality, and style are exactly what we aim for, and we're so happy to have you as part of the polette community!
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