Policybazaar Reviews 1,670

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and transparent communication, particularly when explaining policy details and guiding them through the process. Many people highlight the exceptional customer service, noting the team's diligence in following up and ensuring a smooth experience, especially during claim settlements. The overall service is frequently described as excellent, with consumers appreciating the professional and supportive approach throughout their interactions. However, some customers also noted issues with response times, mentioning delays in receiving updates or resolutions for their claims. A few other people felt dissatisfied with the customer care, citing unresponsiveness or a lack of follow-up after initial contact. There were also occasional reports of claims being denied despite initial assurances, and some individuals expressed frustration with the company's communication practices.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many praising agents like Mohammed Ihsanul Huqq for... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the assistance... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers praise the helpfulness of claim... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

I had to go for a car insurance claim of United India Insurance through Policy Bazaar. The PB team (Shweta PW44659) remained in continuous touch for a smooth processing of the claim However, the I... See more

Company replied

Rated 4 out of 5 stars

Policy bazaar was useful in following up with the insurer and settling a car insurance claim. There were many delays from the insurer side but policy bazaar reps (Geeta Negi, 43566) was diligent in fo... See more

Company replied

Rated 4 out of 5 stars

Detailed mail be sent before initiation of the process and time for claim be reduced or limited to 7 days in order for better results. However Shweta has been fairly helpful. Keep up the good work

Company replied

Rated 4 out of 5 stars

Had a good experience with Policy Bazaar. After contacting Policy Bazar customer care, the insurance process speeded up. Updates were taken by them from time to time by Sushil pw71434 and clearance ex... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Compare insurance policies offered by various insurers in India & buy insurance policy online. Get instant quotes & save huge on insurance premiums


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My experience is great

My experience is great , I feel more comfortable and trustable service from Mr Mohammed Ihsanul Huqq (PW57032)

1 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Abu, thank you for the valuable feedback. We are glad to know that Ihsanul was able to assist you.

Aastha
PW58077

Rated 5 out of 5 stars

Experience is so good with Advisor

Experience is so good with Mandeep, employe id -PW82824
MY BOOKING ID - 1092281788

VERY NICE EXPERIENCE IN PLANS COMPARISON AND checking details

26 February 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Rajveer, thank you for sharing your experience with us. We are glad to know that the Mandeep was able to help you with the best experience and the plans.
Feel free to reach out to us for any further assistance. We are always here to assist you.

Aastha
PW58077

Rated 5 out of 5 stars

Good service

Mohammed Ihsanul Huqq (PW57032) Is very helpful to find policy for me and my family. Appreciate effort to find best policy in best discount rate. Thanks policy bazar and team

15 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Nishin, thank you for sharing your experience with us. We are glad to know that Ihsanul was able to assist you throughout the process and help you find the right health insurance plan.
Your feedback is truly appreciated, and we’ll be sure to pass on your kind words to him.

Aastha
PW58077

Rated 5 out of 5 stars

I'm happy how Mandeep (PW82824) helped…

I'm happy how Mandeep (PW82824) helped me with the whole process and helped me to get the best deal for health insurance.
booking no. 1139795681

18 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Shubh, thank you for sharing your experience with us. We are glad to know that Mandeep was able to assist you throughout the process and help you find the right health insurance plan.
Your feedback is truly appreciated, and we’ll be sure to pass on your kind words to him.

Aastha
PW58077

Rated 5 out of 5 stars

We had a very comfortable and useful…

We had a very comfortable and useful experience from Yedhukrishna Saji
(PW79536). We had no clue about any insurance in genaral. But he guided us in the right direction. We only had planned to take for our parents but end up taking two insurances back to back. Thank you for guiding us.

18 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Jeswin, thank you for sharing your experience with us. We are glad to know that Yedhukrishna and our team was able to support and guide you in choosing the right health insurance for you and your family.
Wishing you and your family good health, and we’re always here to assist you.

Aastha
PW58077

Rated 5 out of 5 stars

The staff at Policybazaar were very…

The staff at Policybazaar were very helpful,.professional, and patient. Name Tibin chacko employee ID PW63507 They explained all policy options clearly and made the whole process smooth and easy.

22 February 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Midhun, thank you for sharing your experience with us. We are glad to know that Tibin could support and guide you throughout the process.
Wishing you and your family good health, and we’re always here to assist you.

Aastha
PW58077

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the Policy Bazaar team while selecting a health insurance policy for my family. They were supportive and guided me throughout the process.
I would especially like to mention Employee ID: PW63507 ( Tibin Chacko ) who was extremely helpful.

7 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Kiran, thank you for sharing your experience with us. We are glad to know that our team could support and guide you in selecting the right health insurance for your family.

We truly appreciate your kind words for Tibin. It’s great to hear that his assistance made a positive difference.

Wishing you and your family good health, and we’re always here to assist you.

Aastha
PW58077

Rated 5 out of 5 stars

Yedhukrishna Saji

Yedhukrishna Saji
Ep id pw79536

Great service and patient in supporting

18 March 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Rakesh, thank you for sharing your feedback! Please feel free to contact us at app@policybazaar.com for any queries.

Aastha
PW58077

Rated 4 out of 5 stars

My family health insurance joining made…

My family health insurance joining made very simple and hassle free woth PB team executive Yedhukrishna Saji, Ep id pw79536. Eventhough I was abroad, the process made very simple and all smooth. Thanks.

18 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Anil, thank you for sharing your feedback. We value your input and strive to enhance your experience to a 5-star level. Please feel free to reach out to us at app@policybazaar.com with any suggestions or queries.

Aastha
PW58077

Rated 5 out of 5 stars

It was a nice conversation and…

It was a nice conversation and assistance provided by Yedhukrishna saji ID pw79536

2 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Athul, thank you for sharing your feedback! Please feel free to contact us at app@policybazaar.com for any queries.

Aastha
PW58077

Rated 5 out of 5 stars

Hari Raj PW49008 Helpfull

Hari Raj PW49008 Helpfull

14 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you so much for your valuable feedback! We are always here to assist.

Aastha
PW58077

Rated 1 out of 5 stars

I bought a policy from PolicyBazaar…

I bought a policy from PolicyBazaar thinking the so-called “free value-added service voucher” from myTVS was an actual benefit—turns out it’s nothing but a shameless gimmick; the moment I tried to use it, I was told the most basic part of servicing, oil change, costs ₹4200, which makes the entire “free service” claim a joke, especially when the exact same package is openly listed on myTVS for ₹4224 including oil—so what exactly is free here besides the false promise? This is not just misleading, it’s borderline deceptive marketing designed to trick customers into feeling like they’re getting extra value when they’re not, and it seriously damages credibility; even more disappointing is seeing a reputed name like TVS Motor Company indirectly tied to this kind of low-grade, bait-and-switch tactic—if this is what “value-added” means, it’s nothing more than a hollow upsell wrapped in clever wording, and customers deserve far better than being taken for a ride like this.

14 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

I am sorry to hear about the issues you're facing, Lakshmikanth. Please email us at app@policybazaar.com with your registered contact details. Kindly use your username as the subject line of the email, and my team will review the information to ensure your concern is addressed as quickly as possible.

Aastha
PW58077

Rated 1 out of 5 stars

Extremely disappointed with…

Extremely disappointed with PolicyBazaar my claim has been pending for over 15 days with no resolution. Despite multiple follow-ups. They say that we are mailing to Insurance company, as soon as any update comes we will inform you. They haven't received any updates in 15 days.

27 March 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

I am sorry to hear about the issues you're facing with your claim, Kadar. Please email us at app@policybazaar.com with your registered contact details. Kindly use your username as the subject line of the email, and my team will review the information to ensure your claim is addressed as quickly as possible.

Aastha
PW58077

Rated 5 out of 5 stars

Ahammed Rabeeh N PW54961 helped me to…

Ahammed Rabeeh N PW54961 helped me to find the best deal for health insurance policy for my mother. He was very professional and kept in loop in achieving the policy.

1 April 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, providing exceptional support is at the heart of what we do, and we're grateful for your recognition. Thank you for choosing us, we're here for you anytime!

Aastha
PW58077

Rated 5 out of 5 stars

Great Support Throughout the Process

From the very beginning, I really appreciated the support provided by Mohammed Ihsanul Huqq (PW57032). He helped me get my insurance set up smoothly and took the time to explain different plans in a way that was easy to understand. His guidance made it much easier for me to choose the right options and make better decisions with confidence. Overall, it was a very positive and hassle-free experience thanks to his assistance.

25 February 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Rahul, we're delighted to hear that you've had such a positive experience with us! Thank you for your kind words and for being a valued customer. Your satisfaction is our top priority, and we're committed to continually providing you with excellent services.

Aastha
PW58077

Rated 5 out of 5 stars

My experience with PB was extremely…

My experience with PB was extremely nice. My agent Mr. dhruv Khippal, did a great job on elaborating everything policy to me and my old focks. Appreciated for great job on convincing them as well.

12 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Aaron, we're delighted to hear that you've had such a positive experience with us! Thank you for your kind words and for being a valued customer. We’ll continue to be here whenever you need us!

Aastha
PW58077

Rated 5 out of 5 stars

Very good

Very good, very smart, got a great service

10 March 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for sharing your feedback! Please feel free to contact us at app@policybazaar.com for any queries.

Aastha
PW58077

Rated 5 out of 5 stars

Policy Bazaar is awesome!

Policy Bazaar team helped me on selecting the right policy for my parents. He also explained about various coverage which helped me selecting what I needed.

10 August 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for sharing your feedback! Please feel free to contact us at app@policybazaar.com for any queries.
Drishti
PW52339

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