Policy Expert Claims Reviews 

The technician who came out was a nice guy, respectful and did his job. No complaints here

Hi, I am very satisfied with the way I was treated and the outcome of the claim. The only problem I had was when I thought I would end up with different hearing aids that I didn’t like. This was soon sorted and all ok now .
Thanks.

After finding my ceiling dripping with water and placing my claim, if was so quick and settled in no time.
Very pleased with the service from start to finish

I wanted to take a moment to say how pleased I have been with the service I’ve received. The whole experience has been efficient, professional and refreshingly customer-focused.
Sadly, in my experience, this level of service can sometimes feel like the exception rather than the rule in the UK, so I particularly wanted to acknowledge it. Your responsiveness, communication and willingness to help have made a very positive impression.
It’s genuinely reassuring to encounter a service that gets things right, and I’m very grateful for the way I’ve been looked after.

Swift action when I explained I had no hot water or heating.Assessor came and made an offer which was settled within a week.Telephone staff were very helpful and friendly.

If only I could give - score. Please don't insure with these!!!!!! It's been nearly 12 months since my property was flooded & no work has started. Being a single disabled vulnerable adult who lives alone & unable to do anything physically myself, they have so many failures. They have allowed my home to go into disrepair & deteriorated significantly. It's not just me, there are 4 other neighbours in the same position as myself. This company are unreasonable, unreliable & basically don't know what they are doing. So much money has been wasted. What's the point of paying a premium when they are not there when you need them the most. Completely let down!!!!

Both of the drying team were friendly, sociable and professional. They respected my property and understanding that I was working from home so always explained what they needed to do and asked when they could do it, keeping noise to a minimum.
Highly rated and commend as members of your organisation.
Every part of the process has been explained to me and why certain activities undertaken and I welcome them back next week to assess the progress of the drying process

Very good team. Everyone who I dealt with was professional, knowledgable and helpful. A good experience overall. Thank you

Very polite, focussed and determined to seek out the source of the water leak and fix it. And double checking after tithe fix before leaving. Excellent!

Easy claims process. Swift response and support.

The work carried out by pure property was professional and faultless really good. The time it took policy expert to organise the claim and actually getting the repairs started was long drawn and in my opinion not acted on quickly enough.

Fantastic service and response to our needs. Arrived on time and professional at all times

Had to wait 4 months before claim was complete. Every message took too long to respond.. phone calls long waiting time to talk to an agent.

really quick to respond, i have had 2 visits and both have been vey professional and friendly

The speed at which I was able to make my claim online. I did have problems uploading receipts but resolved issue by making two phone calls. The agents who responded were most helpful. Trinity showed understanding when I was unable to upload receipts for some of the stolen items. My claim was settled swiftly, which helped to reduce the stress I had suffered due to the theft of my cabin bag.

Very helpful, pleasant telephone staff.
Contractor who actually carried out the repair also very good.
Everyone did what they said they were going to do and when they said they were going to.

Excellent service and prompt attention to my claim

The left hand doesn’t know what the right is doing . It dragged out and also tried not to pay out at first with some feeble reason . It was basically a farce start to finish … no efficiency whatsoever

I can highly recommend them.
From start to finish it was a fast, seamless process, very quick responses every time, made a stressful time far better.

Reuben from Trinity First Response attended my property for the final visit to check that the drying process had been completed.
He was very informative and clearly explained what he needed to do and the current situation. I had several questions regarding the payment towards the electricity costs, and he was able to answer all of them. He advised that the payment would be made within 24 hours, and I was pleased to see that he was absolutely correct.
Following the damage caused by the leak, I also had several bags of rubble that needed to be removed. Reuben said he would arrange for these to be collected within three days, but I was very pleased that they were actually collected the following day. Thank you, Reuben, for arranging this so quickly.
Trinity First Response as a whole have been fantastic so far. Their communication has been prompt, and responses have been quick and helpful. I was initially a little dubious about using the online portal for communication, but so far it has worked extremely well.
From the initial reporting of the water leak, through to the drying process and the payment for the loss of contents, everything has been handled smoothly and efficiently. I have been very pleased with the service I have received so far.
I just hope the next stage of the process goes just as smoothly!
Thank you to everyone involved.