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Polo Club Reviews 7,645

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent design and fabrics used. Many consumers are also very satisfied with the fast and efficient delivery service, often receiving their orders within a few days. The overall service is frequently highlighted as great, making the purchasing experience pleasant and encouraging repeat business. However, some customers experienced issues with sizing, finding that items did not always match the descriptions or were inconsistent across different products. A few people also mentioned problems with order fulfillment, including delayed deliveries, difficulties with returns, and discrepancies between the product images and the actual item received.

What people talk about most

Product

Customers generally express satisfaction with the products, often praising the good quality of garments and... See more

Quality

People report positive experiences with quality. Many customers are delighted with the excellent quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the ease of placing... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent quality and service,... See more

Based on these reviews

Rated 4 out of 5 stars

It took me a while that I found my right size on-line and I had to send back some article, unfortunately paid, but the quality of the articles I kept is very satisfsctory.

Company replied

Rated 4 out of 5 stars

Good products. Sometimes sizes are not fully matching.

Company replied

Rated 5 out of 5 stars

Ordered quite a few items which arrived within 6 working days which was great. Items where really high quality and the sizes fit perfectly. Will absolutely be buying from here again soon. There a f... See more

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Rated 5 out of 5 stars

Purchased Blue Silvon coat & Black jacket Ingrid in the sale. Absolutely delighted with both, perfect size, excellent price for nicer quality items. Will definitely look at the sales again

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Rated 5 out of 5 stars

In June 2025 I bought a white jeans that fits me perfectly (Jenna). I recently bought the same jeans but in a different color. Last week I received it. This one also fits me perfectly! I love both and... See more

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Rated 5 out of 5 stars

I had ordered a sweater, it was lovely! although i had an issue with size and wanted a refund, i was quite scared because of the other reviews, but their customer service is great and always reply pr... See more

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Rated 5 out of 5 stars

My experience was positive. I ordered a jacket that was unfortunately a size too small. I sent it back and was promptly refunded store credit which I used to get the correct size jacket and also a pol... See more

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Rated 5 out of 5 stars

In the end I have to return my order because I can't pick it up, I got problem with my shipping method. I contacted them if they can resolve it or reimburse my money and they were fast to respond to... See more

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Rated 5 out of 5 stars

The design and fabrics used are absolutely fantastic, and the delivery service is also great. However, unfortunately, for returns, you have to print a code and pay a fee of up to 15 euros via postage.... See more

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Rated 5 out of 5 stars

mixed - no doubts it is my fault when I thought this is somewhat from Polo (Ralph Lauren) but it is really a lookalike - I returned my stuff and the return was no problem.

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Rated 5 out of 5 stars

Great quality and super fast delivery! The product was exactly as described, and I’m really happy with my purchase. Highly recommend this store!

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Rated 5 out of 5 stars

Very happy with the items purchased. They are of good quality! The color and size indication given on the website is perfect!

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Rated 5 out of 5 stars

It’s a pleasure to see such customer care , thank you again for your support and for making everything so easy.

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Rated 5 out of 5 stars

Great customer service, fast delivery and good quality versus price of Polo Club.com products.

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Rated 5 out of 5 stars

The relation price-quality is perfect. Literally the best brand to buy old money clothes.

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Rated 5 out of 5 stars

Fast postage. Lovely coats. Good quality and good communication. Definitely buy from this company again.

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Rated 1 out of 5 stars

Items arrived fine and were good quality however I bought the items as a Christmas present mistaking polo club for Ralph Lauren as my son wanted. I processed my return packaging with the printable lab... See more

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Rated 1 out of 5 stars

Really poor service. Bought two items on 48 hour delivery. Currently a week later and the products are described as “in transit” with no confirmed delivery date. Customer care won’t cancel the order o... See more

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Rated 5 out of 5 stars

Fast delivery. Items are in good quality. Price is reasonable

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Rated 5 out of 5 stars

Óptima experiência! Agradeço pela rapidez da entrega. Fiquei satisfeita com qualidade e tamanho

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Rated 5 out of 5 stars

Because the product is good quality and the deliver was fast!

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Rated 5 out of 5 stars

Fast delivery and good quality polo shirts

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Rated 5 out of 5 stars

All the clothes that I have bought have a really good quality and look really nice. I like all of them.

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Rated 1 out of 5 stars

I bought some slim shirts which I never received even after 2 weeks. I emailed polo club and eventually a new order was sent. The shirts received were large but too small. I returned them and ordered... See more

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Rated 5 out of 5 stars

Encomenda entregue rapidamente e bem acondicionada. Artigos de qualidade. Recomendo.

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Rated 5 out of 5 stars

Very high quality, quick delivery, very competent customer service.

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Rated 1 out of 5 stars

I have been buying coats and jackets from John Lewis, M&S, Next etc...for 25 years. Polo Club jacket is one size smaller than those from all those shops. Also, delivery took 10 days despite chargi... See more

Company replied

Rated 1 out of 5 stars

Item was ok but returns are misleading. Says free returns but when I went to return an item there's a £4.95 charge so not worth returning a £20 item. Definitely won't shop with Polo Club again. Will s... See more

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Rated 1 out of 5 stars

I sent return back and it was received on the 15th December 2025.... It's shows as being delivered... The company are refusing to refund me because they haven't received it( got photo of proof of deli... See more

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Rated 1 out of 5 stars

I put the order in well over a month ago. Unfortunately for I didn’t check the 1 star reviews as now I see that a lot of people are in the same predicament as me. The order does track and apparently h... See more

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Rated 3 out of 5 stars

The clothes is good quality and good discount but they force to use royal mail to deliver and gave such bad overall experience. It was so much hassle to get it delivered and the pickup that I rather j... See more

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Rated 5 out of 5 stars

Very quick delivery. Items exceptional quality.

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Rated 2 out of 5 stars

The color of the product in real life is different from the photos. I ordered the navy blue jacket and on the product images it looks navy blue but the product I received was more of a purple-like ind... See more

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Rated 2 out of 5 stars

Be careful ordering from UK, it took me over 3 weeks from returning it to the post office to actually getting a refund. Even then I had to email them to prompt the refund… Clothes seemed as described.... See more

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Rated 1 out of 5 stars

Quality and fit are not matching with how it’s presented on the website. Be mindful when ordering, because return costs are charged, despite the wrong fit. And the customer service is extremely poor.... See more

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Rated 3 out of 5 stars

I first bought a t-shirt in size L from this brand and it fit perfectly, so I decided to order a set in the same size (L). Unfortunately, the sizing is inconsistent, the items in the set run smaller c... See more

Company replied


Company details

  1. Clothing Shop
  2. Fashion accessories shop

Written by the company

En Polo Club creamos moda atemporal de calidad que busca trascender las estaciones y la tendencia del momento, para ayudarte con un fondo de armario versátil y funcional. Prendas de estilo clásico con un toque renovado y distintivo, que te otorgan la libertad para combinarlas como quieras y lucir un estilo único. Estamos convencidos de que los clásicos de hoy serán la moda del mañana. En Polo Club creamos prendas que se adaptan a tu día a día y te ayudan a mantener tu esencia sin renunciar al estilo ni caer en tendencias pasajeras. Trabajamos para ofrecerte la oportunidad de decidir por ti mismo, sin complicaciones. Nuestras apuestas sencillas te dan la libertad para combinarlas incluso con el vestidor más vanguardista. Explorar nuevos caminos y formas de vivirlas, cuidando de tu aspecto con la ilusión por estrenar del primer día. Y todo ello, generando un impacto positivo en nuestro entorno. Proyectando la moda como una forma de expresión responsable y comprometida con los retos medioambientales, el bienestar de las personas y los nuevos desafíos a los que se enfrenta nuestro sector Encuentra tus looks favoritos con precios exclusivos. Devoluciones gratuitas. Atención personalizada.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Really poor service

Really poor service. Bought two items on 48 hour delivery. Currently a week later and the products are described as “in transit” with no confirmed delivery date. Customer care won’t cancel the order or refund for the late delivery and cannot tell me when or even if I’ll get the delivery.

26 January 2026
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Simon.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 5 out of 5 stars

mixed

mixed - no doubts it is my fault when I thought this is somewhat from Polo (Ralph Lauren) but it is really a lookalike - I returned my stuff and the return was no problem.

6 July 2025
Polo Club logo

Reply from Polo Club

Thank you for your comment, Jo.

We would like to inform you that Polo Club is an independent brand with no direct or indirect connection to the Ralph Lauren brand.

Best regards,
Polo Club Team,

Rated 5 out of 5 stars

Amazing!

Amazing!
Fast and easy to return.

26 December 2025
Polo Club logo

Reply from Polo Club

Thank you for your feedback, Fatima.

We are pleased to receive reviews like yours!
We look forward to seeing you again in our online shop.

Best regards,
Polo Club Team

Rated 1 out of 5 stars
Polo Club logo

Reply from Polo Club

Thank you for your comment, Emilio.

We are sorry to know that and would like to review what happened. We will contact you as soon as possible.

Best regards,
Polo Club Team,

Rated 1 out of 5 stars

I sent return back and it was received…

I sent return back and it was received on the 15th December 2025.... It's shows as being delivered... The company are refusing to refund me because they haven't received it( got photo of proof of delivery)) and telling me by me sending it back , it's my responsibility and they take no responsibility if any problems. I've asked 12 times for money back and they will not refund..... As I ordered via klarna they are going to be dealing with them now. Stay clear because this company is dodgy

15 December 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Dawn.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 1 out of 5 stars

DO NOT ORDER THERE

Have been waiting for my refund (almost 250€) for weeks and I’m not getting any replies on my emails. Highly unprofessional just keeping my money. DO NOT ORDER THERE!!!

1 December 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Lucy.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 1 out of 5 stars

I returned my order on 01 December

I returned my order on 01 December, and since then I have been waiting for my refund with no progress or concrete response.
I have contacted contact@poloclub multiple times regarding my refund for Order 7ZL3-2512-6795155. Every time, I receive the same automated reply stating that the refund will be processed within 5 days. Those 5 days pass, nothing happens, and the cycle repeats.
At this point, this is no longer a delay — it is poor customer service and lack of accountability. There is no proactive communication, no explanation, and no actual refund, despite repeated assurances.
I expect:
A clear confirmation of when the refund will be processed
The immediate return of my money, which has been outstanding since early December
Until this is resolved, I cannot recommend this company.

26 December 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Matheus.

We apologize for the inconvenience, this situation is not usual.
During Sales and special discount campaigns or promotions, the transit of returns could be delayed
We checked what you mentioned and it appears that the refund has been done. . We will contact you as soon as possible to confirm that you receive it.

Best regards,
Polo Club Team,

Rated 1 out of 5 stars

I ordered a knitted top for my son for…

I ordered a knitted top for my son for Christmas on the 27.11.25 and tracking has been stuck on ‘ in transit’ ever since. I am now very worried after reading other reviews. I spoke to a sales assistant in Ralph Lauren and she said she had never heard of this company and that it has nothing to do with Ralph Lauren . This company has obviously marketed itself to cheat people into thinking it is Ralph Lauren .

7 December 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Allison.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com
We also would like to inform you that Polo Club is an independent brand with no direct or indirect connection to the Ralph Lauren brand.

Best regards,
Polo Club Team,

Rated 4 out of 5 stars

Good products

Good products. Sometimes sizes are not fully matching.

27 November 2025
Polo Club logo

Reply from Polo Club

Thank you for your comment, Analia.

We will take all of your suggestions and comments into consideration in order to continue to provide you with better service.
We would like to remind you that our customer service team is always at your disposal to assist you with your purchase.

Kind regards,
Polo Club Team.

Rated 1 out of 5 stars

Size not same as other shops

I have been buying coats and jackets from John Lewis, M&S, Next etc...for 25 years. Polo Club jacket is one size smaller than those from all those shops.

Also, delivery took 10 days despite charging 4.95£ which by the way is not refunded when product is returned.

26 November 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Bharath.

We regret that your experience was not satisfactory.
We are actively improving our returns policy and we appreciate your feedback, as your opinion is very valuable to us.

Best regards,
Polo Club Team

Rated 1 out of 5 stars

Do not order here!

Quality and fit are not matching with how it’s presented on the website. Be mindful when ordering, because return costs are charged, despite the wrong fit. And the customer service is extremely poor.

24 November 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Sam.

We regret that your experience was not satisfactory.
All returns are subject to charges. We are actively improving our returns policy and we appreciate your feedback, as your opinion is very valuable to us.

Best regards,
Polo Club Team

Rated 2 out of 5 stars

Wrong color and €15 to return

The color of the product in real life is different from the photos. I ordered the navy blue jacket and on the product images it looks navy blue but the product I received was more of a purple-like indigo blue. I know I pay for returns and that's the norm now, but then the returns are abnormally expensive! €15 for returns!

20 November 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Victoria.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 1 out of 5 stars

Items very poor quality long wait time…

Items very poor quality long wait time for delivery and now trying to arrange return website very poor quality.

21 November 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Pete.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 5 out of 5 stars

Great customer service

I had ordered a sweater, it was lovely! although i had an issue with size and wanted a refund, i was quite scared because of the other reviews, but their customer service is great and always reply promptly!
However the whole process does take a bit long.

22 October 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your review.

We are glad to hear that you had a good experience with us.
Have a great day and see you next time!

Best regards,
Polo Club Team

Rated 1 out of 5 stars

Polo Club refuses to refund for undelivered package

I ordered a product on 17/10 and it was scheduled to be delivered on 23/10.

I decided i did not want the product anymore so instead of accepting the package and starting a return-procedure, i REFUSED the package at the door.

The mailman took it with him and they would return it to Polo Club. Now, DHL customer service have told me that there is an issue with the package and Polo Club needs to contact them to start an investigation since they are the shipper.

When i contact Polo Club, they tell me that once the package is received, i will receive a refund. First of all, i never received your package and i am not the one who returned it, so regardless if they receive it or not, i should receive a refund.

Second, DHL has clearly stated that there is an issue with the package so Polo Club is not going to receive it. It means if they don't take action, they will never resolve the problem with DHL and i will be scammed out of my money.

23 October 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 1 out of 5 stars

No customer care contact regarding my returns.

Items arrived fine and were good quality however I bought the items as a Christmas present mistaking polo club for Ralph Lauren as my son wanted. I processed my return packaging with the printable label and sent as the instructions informed. A week passed and I emailed the customer support but received no response, I have looked for a contact phone number but cant find one. As it stands I am almost £300 out of pocket with no items and no communication from Polo Club.

17 November 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Matthew.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 5 out of 5 stars

I recommend it; reasonable prices for quality products.

The design and fabrics used are absolutely fantastic, and the delivery service is also great. However, unfortunately, for returns, you have to print a code and pay a fee of up to 15 euros via postage.

7 November 2025
Polo Club logo

Reply from Polo Club

Thank you for your comment, Simon.

All returns are subject to charges. We are actively improving our returns policy and we appreciate your feedback, as your opinion is very valuable to us.

Best regards,
Polo Club Team

Rated 1 out of 5 stars

Absolutely terrible company received…

Absolutely terrible company received the item okay but returned 2 wks ago still says in transit , no word of a refund never answer the 100 emails sent beware scam company take your money quick enough

5 November 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Christina.

We are sorry to know that and we would like to review what happened. Please contact us through the following email: contact@poloclub.com

Best regards,
Polo Club Team,

Rated 4 out of 5 stars

Very nice products

Very nice products, easy to request.

29 October 2025
Polo Club logo

Reply from Polo Club

Thank you for your feedback, Fabienne.

We are pleased to receive reviews like yours!
We look forward to seeing you again in our online shop.

Best regards,
Polo Club Team

Rated 1 out of 5 stars

Very disappointing and risky experience

I ordered two items from the Polo Club online shop on April 26, 2025, for €79.98 and never received them. The DHL tracking showed the package stuck in a branch for months with no update.
When I contacted the seller, they first claimed the items were on the way, then later said they had received them back and offered only a partial refund — even though I never got anything. I never received the parcial money they offered. They also asked me to fill out a DHL form to “find the package,” which was clearly their responsibility, not mine.
After months of back and forth and no action from the seller, I had to open a PayPal case to get my money back, and I obviously won the case. This had been reported to the customer protection service of Germany.
This whole process was stressful and unprofessional. I don’t recommend buying here .Be very cautious.

26 April 2025
Unprompted review
Polo Club logo

Reply from Polo Club

Thank you for your comment, Soraya,
We sincerely apologize for the inconvenience caused with the delivery of your order; this is not something that usually happens.
We take all your feedback into account and review it internally to continue improving and offer you the best possible shopping experience.

Best regards,
Polo Club Team,

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