I have ordered many items from Polomano and they have shipped to me everytime. My last order was a repeat order for my favourite shorts in August of 2023 for $112.15 US funds. I have contacted cust... See more
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See what reviewers are saying
Fool me once you don’t fool me twice. Over two months waiting for a bloody jacket, how hard is it to fullfil your obligations as a vendor? Gave me a crap excuse after a mont, then promised me that it... See more
Company replied
It is the 8th April, and i am still waiting for delivery information. I am in Australia and purchased a jacket on the 1st of April. Reading online reviews, i am now worried that i won't receive my jac... See more
Company replied
I ordered over $100 worth of shirts on 26/7/23 and after 6 months of waiting, many emails, being put off/lied to x times, and never being given any sort of delivery date, I wanted my money back. But t... See more
Company replied
1.9
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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To be attended to promptly.
I was concerned about the lack of communication after the purchase.
1 July 2023
Reply from Polomano
Hi,
thank you for your review. We apologize for any issues you may have experienced with our product/service. Our team is committed to providing exceptional customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
I have still not received my order of…
I have still not received my order, or even any update of my shipment after a month of the purchase.
2 June 2023
Reply from Polomano
Hi,
we appreciate you taking the time to share your feedback with us. We apologize for any negative experience you may have had with our product/service. Our team will be contacting you soon to address any concerns you may have and offer assistance. Thank you for giving us the chance to make it right.
I paid my product more than 40 days
I paid my product more than 40 days ago, and still waiting for any info… I’m going t sue Polomano. Never again with them, my worse experience regarding shopping via net.
Still, several days after giving review, without any info… almost 2 month no update, except constantly apologises …
4 July 2023
Unprompted review
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
I never received my order
I never received my order! DO NOT BUY ANYTHING FROM THEM.
My order number is 248508.
25 January 2023
Unprompted review
Reply from Polomano
Hi,
we are sorry to hear that your experience with our product/service was not satisfactory. Our team is committed to providing exceptional customer service, and we want to assist you in any way we can. We will be contacting you soon to discuss how we can help. Thank you for your feedback.
I ordered a shirt on June 1st paid for…
I ordered a shirt on June 1st paid for express shipping it’s now June 27 and I still haven’t received my order…
2 June 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Scam company.
Scam company.
Ordered without carrying out any due diligence and after not receiving any order for 2 weeks, saw all these reviews and immediately new it was a scam.
Their Instagram also appears to be based in Nigeria but everything on their website looks like it’s from the USA.
Fortunately paid with PayPal who I raised a case with and they ruled in my favour so got my money back.
Will definitely be more careful in the future.
1 May 2023
Unprompted review
Reply from Polomano
Hi,
we apologize for any issues you may have encountered with our product/service. Our team is dedicated to providing exceptional customer service, and we want to ensure your satisfaction. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
This website is a scam
This website is a scam
I wish I had looked at reviews before purchasing. I made an order and heard nothing for 2 weeks. Got in touch and was told there had been an issue and they would get it sent out ASAP. Still nothing. I'm now in an ongoing back and forth where they make nonsense excuses over an over again to avoid sending a refund. I am pursuing options through my bank and will explore legal routes if that does not work. This has been going on since 5 May - I won't let them win.
20 June 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
I never received my order #253881
1 May 2023
Reply from Polomano
Hi,
we appreciate you taking the time to share your feedback with us. We apologize for any negative experience you may have had with our product/service. Our team will be contacting you soon to address any concerns you may have and offer assistance. Thank you for giving us the chance to make it right.
They will rip you off.
I brought a jacket in February and have contacted them three times on the status of my order only to get a computer generated answer. Don't use them. don't trust them, they will take your money for no return.
If you don't believe me then check the computer generated reply that I will no doubt receive as others have.
19 February 2023
Unprompted review
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
I ordered back in march 14 and have had…
I ordered back in march 14 and have had no response whatsoever after numerous emails
14 March 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We apologize for any inconvenience caused by our product/service. Our team is dedicated to providing excellent customer service, and we want to assist you in any way we can. We will be contacting you shortly to discuss how we can help. Thank you for your feedback.
ITS A SCAM
ITS A SCAM. I ordered a jacket, they immediately charged my credit card for the amount nut after a month I received nothing. I contacted them multiple time and did receive a answer saying my order had some confusion but now it was rectified and I would receiving a tracking number. I never received the number. I contacted them again and received a similar email about difficulties with the order but now it was fixed. It wasn’t. Don’t buy from this company. I am now working with my credit card company to get a refund.
12 June 2023
Unprompted review
Reply from Polomano
Hi,
we are sorry to hear that your experience with our product/service was not satisfactory. Our team is committed to providing exceptional customer service, and we want to assist you in any way we can. We will be contacting you soon to discuss how we can help. Thank you for your feedback.
Been 4 months and never received my…
Been 3 months and never received my order and no one answered me at all. Ima file dispute with my bank. It’s scam don’t buy
10 June 2023
Unprompted review
Reply from Polomano
Hi,
we appreciate your feedback on your experience with our product/service. We apologize for any issues you may have encountered, and we want to ensure your satisfaction. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to address your concerns.
The worst experience i have ever…
The worst experience i have ever experienced in online shopping. Order was never delivered and money never returned and stopped replying to emails
9 June 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
I ordered and paid on 1June 2023
I ordered and paid on 1June 2023, and today is 9 june, i still have not received any updates of the shipment yet. I am worried if there is a problem with the payment, or it is a fraud website.
31 May 2023
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product/service. We are sorry to hear that it did not meet your expectations. Our team is committed to providing excellent customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
Good product!
1 June 2023
Reply from Polomano
Hello,
Thank you for leaving a positive review. Your kind words are highly appreciated, and we are grateful for your support. We take pride in providing exceptional service and are pleased to hear that we exceeded your expectations. We thank you for your business and look forward to serving you again soon.
I purchased 2 shoes from polomano 2 and…
I purchased 2 shoes from polomano 2 and half weeks ago but received nothing even no tracking number I tried to reach them but got no response,just want to warn other customers not to purchase anything from this scammers they fake now am suing them
25 May 2023
Unprompted review
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
They are scammers and my bank helped me
They are scammers, they tried to scam me but I went to my bank and made a dispute, I had to show proof that they are scammers, for example on Instagram they have changed their names which means they do it to keep scamming, I also showed the reviews of many users that have been scammed too. That's how I got my money back and I hope you guys do the same :)
24 May 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We apologize for any issues you may have experienced with our product/service. Our team is committed to providing exceptional customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
Five-stars if my order gets shipped and…
Five-stars if my order gets shipped and received this time;) Love the stuff, but just hoping I get it this time.
1 June 2023
Reply from Polomano
Hello,
We appreciate your positive feedback and thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our products and services and that we met your expectations. We value your business and are committed to providing you with the best possible experience. Thank you for your support.
Products are well presented on line
Products are well presented on line .
I placed my orders last night and will offer a follow up review as my orders are received .
31 May 2023
Reply from Polomano
Hello,
Thank you for your positive review. We are delighted to hear that you had a great experience with us and appreciate your kind words. Our team works hard to provide exceptional service, and it is rewarding to know that our efforts are recognized. We thank you for your support and look forward to serving you again soon.
Now taking legal action
A clearly deceitful and fraudulent company. They took my money for a shirt on 13th April. No goods were then received. When you email their customer service they simply strung you along with rubbish saying things like ‘it will leave the warehouse soon. I asked for a refund which they said wasn’t possible. I quoted UK consumer law to them, and then they said they would issue a refund within 10 days. Of course that hasn’t now been received. I will now sue this company as they need to understand they cannot act like this and get away with it.
1 June 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
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