Polyestershoppen Reviews 13,466

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Great selection and fast service! This was my first "visit" to the polyestershoppen webshop. I was pleased to find a "one-stop shop" for all things related to polyester. I use polyester paints fo... See more

Company replied

Rated 5 out of 5 stars

The delivery was quick, even if I had to wait 1 more day because of PostNl is busy with holiday orders. The package was well wrapped, I got my order without any damage. The customer service is polite... See more

Company replied

Rated 3 out of 5 stars

I have ordered multiple items from them before on separate occasions. With my last order it was clear as day that the items are not checked before they are shipped, or they think customers... See more

Company replied

Company details

  1. Home improvement shop
  2. Boat accessories supplier
  3. DIY Store
  4. Flooring Shop
  5. Hobby shop

Written by the company

Polyestershoppen.nl is dé specialist in de verkoop van hoogwaardige harssystemen, vloersystemen, lakken, lijmen, kitten, wapening en overige benodigdheden. Wij leveren onze producten door heel Europa aan zowel doe-het-zelvers, hobbyisten als professionals. Met een uitgebreid assortiment en snelle levering zorgen we ervoor dat je altijd de juiste materialen in huis hebt. Daarnaast bieden wij deskundig advies, zodat jij met de juiste producten aan de slag gaat en jouw project tot een succes maakt!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Services

Services, instructies en leveringen op hoog niveau.

11 March 2024
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Reply from Polyestershoppen

Beste klant,

Hartelijk bedankt voor de mooie beoordeling!

Met vriendelijke groet,
Team Polyestershoppen

Rated 5 out of 5 stars

Excellent service

Quick and easy arrangement, fast delivery, excellent products!
I have tried out the silica sand and now can't wait to try out the resin too!

28 February 2024
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Reply from Polyestershoppen

Dear Lucija,

Thank you very much for the lovely review, nice to read that you are satisfied!

Kind regards,
Team Polyestershoppen

Rated 5 out of 5 stars

your service is top notch with fast…

your service is top notch with fast delivery. and your resin for deep castings has never let me down,

27 February 2024
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Reply from Polyestershoppen

Dear Marija,

Thank you very much for the lovely review! Great to read that you are satisfied with our epoxy resin.

Best regards,
Team Polyestershoppen

Rated 4 out of 5 stars

Instructies op YouTube en telefonische…

Instructies op YouTube en telefonische support, super handig!

6 February 2024
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Reply from Polyestershoppen

Beste Serge,

Hartelijk bedankt voor de review. Fijn om te lezen dat je tevreden bent over onze YouTube filmpjes en telefonische support! Bij een volgende bestelling doen wij opnieuw ons uiterste best zodat we de 4 sterren beoordeling kunnen upgraden naar een beoordeling van 5-sterren ;)

Met vriendelijke groet,
Team Polyestershoppen

Rated 5 out of 5 stars

Quick delivery, well wrapped package, polite customer service

The delivery was quick, even if I had to wait 1 more day because of PostNl is busy with holiday orders.
The package was well wrapped, I got my order without any damage. The customer service is polite which is a huge plus point from my part, it is very rare and I was glad they sent me notification about my 1 day delivery delay.

13 December 2023
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Reply from Polyestershoppen

Dear Julianna,

Thank you very much for the lovely review. Great to read that you are satisfied with our service!

Best regards,
Team Polyestershoppen

Rated 3 out of 5 stars

Items were used before. Not the first time this happened

I have ordered multiple items from them before on separate occasions. With my last order it was clear as day that the items are not checked before they are shipped, or they think customers are stupid

Some of their products are great, but check your items, as I have received a few used items charged at full price.

The first time I asked customer service about the quality of an item and if it has been used before they asured me their stock management system is top notch, but they cannot take full responsibility for the quality of some items that they sell as they are suppliers. But they guarantee that only new and unused items are sold. So I figured perhaps I got a new but bad batch of alcohol ink. I gave them the benefit of the doubt

Now recently with a different order I received 3 items that have clearly been used in the past. Scratches on tools, opened boxes with items missing, etc.

That is not a supplier quality issue. The issue now is I cannot trust the products and the service you offer anymore

I now wonder if my sealed Resion epoxy bottles are in fact new unused batches. The bottles are sealed with foil yes, but the lids are screwed on skew and the security rings from the caps are missing. Perhaps these screw caps do not come with security rings, hazardous chemicals should have those extra secured screw caps with rings but these bottles didnt - see how I can’t trust what I buy from you anymore?

Customer support is welcome to contact me. I have pictures of the items

13 October 2023
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Reply from Polyestershoppen

Dear Renate,

Thank you for your extensive review. We can assure you that our products have not been used before shipment. We have the production of many products from our range in-house (such as fully automatic filling lines for epoxy and pigment machines). The products are carefully packaged and shipped from our warehouse in Moordrecht. A cap can be damaged during production or transport, but they are not reused. Returned items will be checked upon receipt and assessed as to whether they are put back on sale or discarded/offered as a second chance product.

You are very welcome for a tour of our business premises in Moordrecht. Please do not hesitate to contact us.

Kind regards,
Team Polyestershoppen

Rated 5 out of 5 stars

Top Producten

11 September 2023
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Reply from Polyestershoppen

Beste Rob,

Bedankt voor de review. Fijn om te lezen dat u tevreden bent over onze producten!

Met vriendelijke groet,
Team Polyestershoppen

Rated 5 out of 5 stars

Well done

I am happy with my purchase. Well done 👍

22 August 2023
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Reply from Polyestershoppen

Dear customer,

Thank you very much for the review!

Kind regards,
Team Polyestershoppen

Rated 5 out of 5 stars

Super snelle levering

Super snelle levering! Top!

22 August 2023
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Reply from Polyestershoppen

Beste Antje,

Hartelijk bedankt voor de mooie beoordeling!

Met vriendelijke groet,
Team Polyestershoppen

Rated 5 out of 5 stars

Customer friendly

Excellent response when contacted on Whatsapp and support updating the order

4 July 2023
Polyestershoppen logo

Reply from Polyestershoppen

Thank you for the positive review!

Kind regards,
Team Polyestershoppen

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