PomaBrush 

Love the toothbrush. The silicon heads took a little while to get use to, but now if I try a regular electric toothbrush it feels extremely abrasive in comparison. Had an issue with the clip whereby it didn’t actually attach, so got in touch with support and they sent me a new one without question.

I've never written a review for a product but feel obliged to with this. I have to say I feel "conned". After only a couple months of use the bristles in the brush fell out. I can get replacement ones but being in the UK they cost over £40 after shipping. The product also took the best part of 2 months to arrive.

The body of the toothbrush isn't flush with the metal body inside so there feels like theres an "air pocket" under the silicone. It feels, for lack of a better term: cheap.

The battery life is great but honestly thats about it. This may be a good travel brush I guess but even then theres that Quip brush which is a quarter of the price.

Point being after 6 months of use, I've bought a new toothbrush and I've wasted over £100. Massive shame as I usually feel like I do my research but I think lots of places doing their reviews are duped by the aesthetic rather than the "living with" idea.

If I could I'd get my money back in a heartbeat. With respect, avoid this product in it's current format.

I ordered Pomabrush over a month ago and they haven't even shipped it yet. I reached out a few times to inquire about the status of the order, and each time they keep postponing the shipping date. Additionally, at the checkout and the price didn't match either, I first was presented with one price but ultimately it was slightly higher (not much, but still fishy - I should have stopped the order at that point). Instead of providing any meaningful solution they tried upselling by telling me to go shop for more with a 10% discount (really, lol!?)

I ordered this brush over 12 hours ago and have yet to receive any delivery notifications – it should have been immediately shipped. Reading some of the comments here about slow delivery times is troubling. And my emails to Poma have not yet been answered. Do please advise asap thank you!

Saleem.

Have had my brush for less than a year and it has stopped working. I could not recommend.

21/10/21
Having been contacted by Pomabrush I completed the information they requested but to date have not received an update. I’ve sent e mails which keep being returned. Very unsatisfactory service

Beautiful toothbrush, makes for great minimalist addition while being totally effective and sustainable

After a very very long wait (About 3 months) and frustrated with multiple shipping times ... I was beginning to think our order (2 brushes plus multiple heads) wasn't going to arrive.

And then they did!!

It was definitely definitely worth the wait.

Sleek design, amazing quality, our teeth feel amazing we really couldn't be any happier with the product itself.

If Apple was going to make a toothbrush - here it is !

Well done to the company for the product - I really hope for the company's sake they sort the shipping time and communications better.

With all that said ...

Well done - what a great start up - I hope big things for Pomabrush when they sort their ''teething problems out''

I would give 5 stars for product but only giving 3 due to the shipping/wait time.

Unsure but this seems like a scam even though receive regular emails I have yet to have the product delivered. Waited months and continually getting the run around. Sooo disappointed.

I Suspect this mob is a scam and the positive reviews are by fictitious people. Ordered nearly 3 months ago and had regular contact with their support to receive inconsistent replies on when it will be produced and packed by courier. ‘It will be shipped by 17th of September at the latest’… now it will be produced 15th October … now being produced and waiting courier packing,,, Stick well clear of this mob.

I placed my order two months ago and have still not received my product or even had a reply to my emails regarding an update. Pretty sure this is a scam-I’m just bummed I have no way of getting my money back now!

Edit:
Funny how they reply to my review but not my emails! The last email was less than 24 hour delay (with still no reply) but the previous 3 have just been ignored. How about actually creating correspondence so I can get a refund or my product?

I have been waiting 3 months no product still. Dont buy from. They are hard to get hold of once they have your money. No customer services. Regards your reply the tracking link shows nothing. Dont not work. The product has still not come. Customer services keeps asking me to wait 3 months later. You really slowly only after I do something. Still no product. Still not a completed order. Still no date of when the product will arrive. Do not buy from this company. Think they are a scam. You will never see there product

Made my order in January, a green one.
Sent them an email in August, asking if they will send out the brush soon. They answered that they have not sent my brush because I have chosen a green brush and they dont produce green brushes anymore. So I responded that I will take a black one then. They answered with ” We will be happy to send you the black set. Once the order is shipped the tracking link will be sent to your email. ”
That was over 1 Month Ago and I havent heard anything from them yet.

Like many reviewers I still have not received my goods! Poma are quick to take your cash but it seems very slow in dispatch! Was originally told dispatch would have been 31st August, then 2nd week of September. Still no brush, no dispatch notifications. I really hope the wait is worthwhile!
You need to sort your delivery logistics and keep your customers regularly updated!

I love the attention to detail! Light and Fashionable. Best electric teeth brush I have used. Well done ❤️

I am using Pomabrush about 6 months and it's a really cheek and use friendly product. Not only because it's fashionable look, but also its function work very well, I can have a fresh and clean teeth everyday.

Ordered 14th August 2021. Dispatch date advised 26th August 2021.

It is now 12th September 2021. Nothing has been dispatched. So for £232,you just receive spam emails telling you how great the brush (you don't have) is.

The estimated dispatch dates are misleading, and falsely advertised, as they're aware and are advising that they've issues in the supply chain.

PomaBrush, it shouldn't be any surprise to you that you'll be getting many bad reviews for this poor service. It's rather infuriating. I cant think of any other business in this 'day and age' that can't fulfil orders in a timely manner.

A great pity this, so please think twice about an unknown delivery date before you order.

Good customer care.
They were very helpful. I've problems receiving my package at customs but thanks to the support that sent me my order again as it is written on their website. First I was hesitant and panicked just because not able to find a phone number, but then I satisfy with their communication and return speed and also very helpful to me.
thanks again for the effort and hope to shop again. I highly recommend this product, thumbs up.

Purchased my brush and multiple heads online over 3 MONTHS AGO and it still hasn’t been dispatched. I understand delays due to Covid, but 3 months is absurd.

I have been waiting 2 months for one set of toothbrush heads... after multiple emails I now learn that they have still not even been dispatched.

I have heard of busy supply chains but this is bordering on insulting. It cannot take 2 months for this to be manufactured and sent.

I haven't received the product yet, but when I got the order verification email I realized I needed to add something to my shipping address. I sent an email using their web page and got a response within 24 hours. I explained what needed to be added and they took care of it and showed me an example of the new address label. Everything would resolved in less than 48 hours. Excellent email service.