honestly best site ive used this year. i play mostly live baccarat and the dealers here are actually fun and interactive unlike other sites where they just sit there like robots. reached level 3 vip i... See more
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i bought a bunch of bonuses on gates of olympus and they all paid absolutely nothing like less than 10x back. feels like the RTP on this site is way lower than advertised on other platforms. asked sup... See more
Three claims, three different failure points, all in the terms and none of them on the promo page. First: bonus voided for one spin over the £5 cap, having sat at £4.80 the whole session before it. Se... See more
Read the offer twice before opting in. Nothing on that page mentions a £5 maximum stake while bonus funds are live. Spun £6 once by accident, the whole balance went, and case 21740 quoted a clause fro... See more
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Kept a tally over three weeks because…
Kept a tally over three weeks because the lobby felt smaller. 22 slots left the UK section, 6 arrived, and four of the six were reskins of games already there.
Nothing on the site said any of it.
Ticket 71203 closed as resolved
Ticket 71203 closed as resolved, my £60 cashout still sitting there.
Three claims
Three claims, three different failure points, all in the terms and none of them on the promo page. First: bonus voided for one spin over the £5 cap, having sat at £4.80 the whole session before it. Second: deposit made by an excluded method, which is listed in a collapsed section headed payments. Third: wagering expired at 7 days rather than the 30 the email implied, because the email date and the credit date were two days apart. Each of those is defensible on its own. Together they read as a system that is set up to fail
Nine days for a £75 payout.
autoplay only does 10 spins now
autoplay only does 10 spins now, it was 50 last month.
Comp points worth almost nothing
You earn points while playing but conversion rate to real money is terrible. Need huge amount for a couple euros. So what’s the point?
Confusing balance split
My money was split between main, bonus, and something called “locked” with no clear explanation. I spent a while just trying to figure out what I actually owned.
VIP emails too frequent
As soon as I wagered a bit more, I started getting daily “exclusive” invites. Same boring offers, just spammy.
Auto logout mid spin
Once it logged me out right as the reels were spinning. When I came back, no sign of that spin. Probably just bad timing but I don’t trust it.
Timezone mess
Promotions say “midnight” but apparently it’s server time, not my local. Lost out on a deal because of that. Just write UTC or something.
Server error on big bet
When I finally placed a slightly larger bet, I got “server error” and no clear outcome. Support later said I lost it. Convenient.
Unhelpful FAQ
Their FAQ looks big but barely answers anything specific. It just repeats generic stuff like “processing times may vary”. When you have a real problem, you have to go to chat anyway.
Deposit bonus had game cap
Couldn’t use my deposit bonus on most of the slots I actually like, just a short list I don’t care about.
Jackpot games not labelled
Hard to tell which games actually have jackpots without opening each one.
Server error on big win
The only time I hit something semi-decent, the game threw a server error right then. Eventually the win appeared, but that timing was too perfect to ignore.
Technical errors at peak time
Almost every evening around 9pm I get random errors loading games. Maybe too many users, but then fix your servers.
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