Pommier Furniture Reviews 

164
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, stating that the handmade wooden furniture looks stunning and feels extremely sturdy. Reviewers also mention the wonderful design, beautiful finish, and the helpfulness of the support team during their purchases. Though some customers noted that delivery times can be quite long due to the handmade nature of the products, the support team remains responsive when resolving issues. However, a small portion of people felt frustrated when dealing with unexpected import taxes or occasional transit damages upon arrival. Despite these hurdles, buyers remain deeply satisfied with the overall quality and stunning aesthetic of their new items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning design and... See more

Quality

Reviewers mention positive feedback about quality, praising the outstanding craftsmanship, solid materials,... See more

Customer service

Users describe positive interactions with customer service, highlighting professional communication and quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some consumers noted that shipments arrived right... See more

Order

Clients share ambiguous opinions on order experiences, balancing delight with frustration. Many consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased a set of handmade wooden chairs and are very happy with them. Simonida took the time to help us choose the perfect model and fabric color, which made the whole process much ea... See more

Rated 5 out of 5 stars

I ordered 6 Mosso chairs in walnut. Truly an exceptional craftsmanship I must say. Extremely well packaged and arrived in Sweden without a single dent. the communication with the company was good thro... See more

Rated 5 out of 5 stars

High quality products and the products are really something you don't see anywhere else. Very personal contact, always helpfull and the package is very solid protected. Also no unnessery assemble of t... See more

Rated 5 out of 5 stars

We bought a pair of Otto dining chairs based on the website description and photography. There was quite a long lead time. The chairs arrived very well packaged, however there must have been a colossa... See more


4.8

Excellent

TrustScore 5 out of 5

164 reviews

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4.8

All reviews

(164)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and stunning looking dinner table and chairs.

I bought a Orel dining table and 4 Otto chairs lately. The furniture looks beautiful and smooth. Chairs are good looking and very comfortable. We had some questions regarding a blemish after unpacking. The customer service is wonderful. Without hassles, they replaced a new chair immediately. The response was quick and satisfactory. It makes my purchase fully satisfying.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Pommier Furniture. The service was excellent from start to finish — the team was responsive, professional, and very helpful throughout the process.

The delivery was a bit slower than expected, but honestly, it was absolutely worth the wait. The quality of the furniture is outstanding, and the design is truly beautiful — you can really see the attention to detail.

I did encounter a small issue with my order, but their customer service handled it very efficiently and professionally. They resolved everything quickly, and I’m very grateful for their support.

Overall, I highly recommend Pommier Furniture. Great service, exceptional quality, and designs that really stand out.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Product+ Wonderful customer services

I barely leave comments in the internet. But this time, I'd like to share my experience with other people and recommend Pommier as they are worthy
Firstly , I'm very satisfied about the chair. The chair's shape is elegant and you could feel that the wood's quality is good and solid. Nothing to complain about it.
Secondly and the most importantly for me , their customer service is incredible reliable and top level. Monica is always here to answer promptly my questions. She always provide useful advices and solutions.
I will definitely recommend Pommier with my friends and family

10 March 2026
Unprompted review
Rated 5 out of 5 stars

8 Mosso chairs

Very pleased with the purchase of 8 Mosso chairs. The quality has exceeded my expectations and the communication with the customer service team was excellent throughout the purchase process. Highly recommended

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Craftsmanship and Timeless Design

As an interior designer working on hotel projects in the Netherlands, I carefully select furniture with great attention to design, quality, and craftsmanship. For my own apartment, I chose a table and chair set from Pommier.

Pommier is a small family-run company with impeccable design taste and truly fantastic customer service. When we received the furniture, we were immediately impressed by the high quality and beautiful craftsmanship. Each piece is made by hand, which naturally takes a little more time, but it is absolutely worth the wait.

The design is elegant and refined, and our guests often ask where we found such delicate and distinctive furniture.

I highly recommend Pommier to anyone who appreciates thoughtful design, quality materials, and exceptional service.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable, beautiful craftsmanship and an elegant design

We are very pleased with the six Mosso Comfort chairs that we ordered. Monica was very helpful and sent reference photos of the chairs in different fabrics, which made it easier for us to choose the fabric. The delivery time was slightly longer than expected, but it was well worth the wait. Superbly packaged and the delivery to Sweden was smooth and hassle-free. The chairs are very comfortable, beautifully crafted, and have an elegant design. :)

6 March 2026
Unprompted review
Rated 5 out of 5 stars

We ordered four Otto Comfort chairs and…

We ordered four Otto Comfort chairs and they are absolutely gorgeous! They have such a unique design — unlike anything you find in other stores — and they truly elevate the entire room. Everyone who walks in immediately compliments them.
From choosing the perfect color to the delivery process, the service has been fast and amazing throughout. Even though it took some time to receive the chairs, it was absolutely worth the wait. They arrived one at a time, and Monica supported us through the whole process with great communication and care. The packaging was also excellent — everything was carefully protected and arrived in perfect condition.

We couldn’t be happier with our purchase!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

High-quality bar stool

The chair was nicely wrapped and arrived in perfect condition. The quality is very good!
The communication with the company was very good, I received an immediate answer to all questions or comments. Super happy with my new bar chair!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Design, Quality and Craftsmanship

Stunning design, high quality materials and true craftsmanship. All with competitive prices and careful customer care (with real humans, no bots!). Their no-frills business model wins, in my opinion, over many well-known brands out there. Strongly recommended!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

High quality products and the products…

High quality products and the products are really something you don't see anywhere else. Very personal contact, always helpfull and the package is very solid protected. Also no unnessery assemble of the chairs. They came in one box a piece and were already assembled.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Furniture Art at its best!!!

I'm overjoyed with the piece of furniture art that I received from Pommier Furniture. I chose a pair of Egg Chairs with a Walnut finish and they look exceptionally well in my recently decorated room. Definitely a stand out piece. Monica couldn't have been any more helpful getting the chairs to me.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product and even better customer experience

Great product and a great experience all round. Beautiful chairs with great quality materials - takes a little time as with all handmade furniture but worth the wait. I had an issue with one of the chairs (courier at fault, not the company) and the Pommier team were brilliant - resolving it quickly and with exemplary service. Highly recommend.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product quality and good service support

We purchased 2 chairs (model Cotto). The product quality is impressive (high end materials and very comfortable).
Delivery followed the promised deadline and support was very responsive (I had to reschedule delivery due to holidays and support was very flexible with the new dates).

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Aesthetically stunning chairs made from…

Aesthetically stunning chairs made from high-grade fabrics and wood (oak). Well treated wood (great matt coating). I had an issue with one of the chairs and they happily replaced it without any quarrels. Great service and very impressive luxury made-to-order items.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Unique Artistry & Exceptional Customer Care

After months of searching for small, unique dining furniture, we were frustrated by the mass-produced styles found in every shop. When this company’s website popped up in an ad, we were immediately drawn to the beautiful curves of their handmade pieces.
​Admittedly, we were nervous about placing an expensive order from another country. Even by Swiss standards, the price for a table and four chairs was a significant investment. However, we decided to take the chance, and we are so glad we did.
​From the very first contact, the service was amazing—quick, professional, and genuinely helpful. While delivery does take time, it stayed strictly within the promised timeframe. The packaging was excellent, but despite the care taken, we found a small scratch on the table and minor damage to one chair upon arrival.
​This is where the company truly shined. Monica handled the situation immediately, sending us a replacement chair and an easy repair kit for the table without any hassle. The overall quality is excellent, and the service is world-class. If you are looking for something special, they are worth the wait and the investment!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

6 Mosso chairs in walnut

I ordered 6 Mosso chairs in walnut. Truly an exceptional craftsmanship I must say. Extremely well packaged and arrived in Sweden without a single dent. the communication with the company was good throughout the whole process both via whatsapp and e-mail. I would recommend anyone who wants high end furniture to consider Pommier, they deliver beyond well.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully designed

We bought a table and four chairs, and they are absolutely beautifully designed. The craftsmanship really shows in every detail.

On top of that, their customer service is very friendly and helpful throughout the entire process.

18 January 2026
Unprompted review
Rated 3 out of 5 stars

High quality but a long wait

I have now edited my previous review - but a fair warning that the delivery time can be long. I ordered on September 18th and received my order on 27 January. This was 90 business days - even after excluding public holidays.

Communication was poor until I posted on Trustpilot. I was originally told mid December but that time frame came and went without any update.

The quality of the piece is very good and very well packaged. But you need to be prepared to wait.

12 January 2026
Unprompted review
Pommier Furniture logo

Reply from Pommier Furniture

Dear Sam, ​

It is clearly stated on all our product pages, as well as in the confirmation email, that the production lead time is up to 60 business days (not calendar days) + shipping that usually takes around 10 business days. Please also note that public holidays around Christmas and New Year are not counted as business days.

Each piece of our furniture is meticulously handcrafted according to the individual specifications of every customer, which is why the process requires this amount of time. ​

We hope you enjoy your armchair and are confident it was worth the wait, as it is a piece of furniture built to last for generations.

We wish you all the best. ​

Kind regards,

The Pommier Furniture Team

Rated 5 out of 5 stars

I’ve ordered 4 Mosso chairs & the orèl…

I’ve ordered 4 Mosso chairs & the orèl table almost two years ago. It matches perfectly together and in our home and the quality of the products is very good. I’ve been able to order back cushions for the chairs for more comfort. Contact with Monica has been very friendly and helpful!

29 December 2025
Unprompted review

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