PonchoPay logo
Visit website

PonchoPay Reviews 8

•
TrustScore 4 out of 5

4.0

Payment service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Payment service

Written by the company

PonchoPay simplifies childcare payments by automating your payment and reconciliation workflow, significantly reducing admin.

Contact info

4.0

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Satisfied parent

As a parent, I’m always juggling small payments for school, clubs, and activities. PonchoPay has made it really quick and easy - no hassle, or confusion.

It’s simple to use, payments go through instantly, and it saves a lot of back-and-forth.

Really reliable and a big time-saver. Would definitely recommend to other parents.

19 March 2026
Unprompted review
PonchoPay logo

Reply from PonchoPay

Thank you Derek for sharing your experience. We’re so glad to hear that PonchoPay is helping make managing school and activity payments quick and easy. We really appreciate your recommendation and are thrilled to support parents like you!

Rated 5 out of 5 stars

Great platform

19 March 2026
Unprompted review
PonchoPay logo

Reply from PonchoPay

Thanks Kathy for taking the time to review, glad you're enjoying using the service and find PonchoPay a great platform.

Rated 5 out of 5 stars

Great platform !

Since we’ve adopted ponchopay, it has become so much easier to reconcile payments and have an overview of all transactions. The dashboard is user-friendly and the customer service team is very helpful and responsive. All in all great platform and service !

17 March 2026
Unprompted review
PonchoPay logo

Reply from PonchoPay

Thank you so much for your detailed and thoughtful feedback Vicky. We’re delighted to hear that PonchoPay has made it easier for you to reconcile payments and keep track of transactions. It’s great to know you’re enjoying the dashboard and finding it user-friendly, and that our customer service team has been helpful and responsive. We truly appreciate your support and are glad to be making a positive difference.

Rated 5 out of 5 stars

I cannot recommend enough this…

I cannot recommend enough this platform. Excellent customer service, efficient and polite. 10/10!

17 March 2026
Unprompted review
PonchoPay logo

Reply from PonchoPay

Thank you so much for your kind words Melisa. We’re thrilled to hear that you had such a positive experience with our platform and customer service team. Your recommendation truly means a lot to us.

Rated 5 out of 5 stars

Great service

Great service, makes life much easier!

11 March 2026
Unprompted review
PonchoPay logo

Reply from PonchoPay

Thank you for your feedback Adam. We’re so pleased to hear that our service is making your life easier - that’s exactly what we aim for in PonchoPay. If there’s ever anything more we can do to help, just let us know!

Rated 5 out of 5 stars

Very helpful

4 February 2026
PonchoPay logo

Reply from PonchoPay

Thank you for your feedback Rachel. We’re really glad to hear you found our service helpful. If there’s anything else we can assist you with, feel free to reach out anytime.

Rated 1 out of 5 stars

Worst Processor

I’ve been using this payment processor for my business for several months, and I’ve finally decided to close my account due to a terrible experience. The dashboard is extremely poor and almost unusable. There is no proper reporting and no downloadable data, which is unacceptable for any business. Overall, this service lacks basic functionality and professionalism. I would not recommend it to anyone.

9 January 2026
Unprompted review
PonchoPay logo

Reply from PonchoPay

Dear Hamza, we're disappointed to receive your review which does not reflect events as they occurred. As you well know, we decided to cease service for your business as we no longer support ecommerce businesses. We understand that this decision has left you disappointed and prompted this review.

Rated 4 out of 5 stars

It’s my first time using this website…

It’s my first time using this website and it seemed to give me a few problems with paying for something I needed and accessing my account. I was contacted by a team worker straight away and she was happy to assist me to work through the issue and resolve it with paste.
She was kind and got to the issue straight away. All was fine in the end

3 May 2023
Unprompted review
PonchoPay logo

Reply from PonchoPay

Thank you for sharing your feedback on your first experience with our website. I'm delighted to hear that our team was able to assist you quickly with getting you logged in to your account and completing your payment.
At PonchoPay, we always strive to provide excellent customer service and ensure our customers have a seamless experience on our website. If you have any questions in the future, please don't hesitate to contact us. We're always here to help you out!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look