Poolinstore Reviews 37

Love the machine, love the customer support! I’ve had the Poolin EOX since early March 2026. For support, I thought the different time zones would be challenging, but it’s not bad. I work my real job during the day, so the support team is usually available when I’m ready to use my machine once I get home. Kai and team have been very helpful and supportive!

Kai is very helpful when troubleshooting problems; I’m new to embroidery so I had a few! He was patient and friendly; he asked for videos of my issues so he could better assist. Afterwards, he followed up to make sure things were still running smoothly. Excellent customer service!

If I could only say two words describing the people who work at Poolin it would be “CUSTOMER SUPPORT”! Truly UNPRECEDENTED! I started with the EOC06 and quickly moved to the EOX in just eight short months of use. This is the first time I have ever attempted embroidery.. There was definitely a big learning curve, but the results are fabulous. Both machines have brought me much joy and allowed me to make profit in return. It has been my experience that all of their products are wonderful!! Everything from the machines all the way to the stabilizer and threads. They truly make you feel like a friend not just a customer. Unlike any other Machine, you will learn your machine inside and out. You will not be dependent upon someone at a shop to maintain your machine. The company takes great pride in the quality of machines and the products they make, Not one time have I reached out and not gotten the help that I needed. I cannot count how many times they have reached out to me just to make sure that I am OK to ask or if I needed any assistance. If you purchase here you will NOT be disappointed. The only thing to remember is that there is a time difference. So, I know my 9am is their 10pm.

From my experience, they have excellent 24/7 customer service, with engineers always ready to help you. The machine is of very high quality and embroiders beautifully; I highly recommend it! Also, when I placed my order, the representative I contacted was always in touch with me, and even to this day, they still are. Incredible post-purchase support

I've had a great experience with Poolin. The advising is excellent, and the guidance provided has been very helpful throughout the process. One of the biggest benefits is having access to experts who are available when questions come up. Every time I've needed assistance, the support team has been knowledgeable, patient, and quick to help. Having that level of support and expertise available is a huge bonus and makes the experience much more valuable. I highly recommend Poolin to anyone looking for quality advice and outstanding customer support.

I bought an EOCO6-RE towards d end of December 2025. I wish I had d time to use it more often. Honestly, in d beginning it was kind of frustrating with nesting n threading problems etc but with d help of Kevin most of my problems r resolved almost immediately. Every time I text him via messenger, he'll respond almost immediately regardless if it's day or night....which I think is exceptional after service. This machine is great, very user friendly but one would need patience in d beginning. There's only 1 setback which is kind of annoying ....it's d colors r always different from d download which Kevin explained dat DST files do not save color information. I certainly hope they'll find a solution to this problem soon. Until then to me this machine is worth every penny n I'll rate it 80% as of now. Once d color problem is set straight, I'll definitely rate it 100%.

I have the Poolin EOC06 and love it. I've had minor issues and the Engineer Tech for this company was very helpful to get me back to running smoothly. I would highly recommend this even for a beginner or seasoned crafter that wants to enjoy making embroidery items.

I have no embroidery experience but I really wanted to create my own embroidery designs on clothing so ordered the EOC07 in the middle of February. As I'm doing research on how to use it i came across a few groups where I met some technicians. One of them, Kai, was eagerly willing to help and assist from the beginning. Their customer service is 5 star in itself! That is something that I feel was worth buying a machine from Poolin anyday. The machine is easy to work with but I did end up buying a different embroidery program to learn digitizing instead of institch. I would 150% recommend Poolin! Not only is the customer service/ Technician service excellent but their prices arent able to be beat! You get alot for money! The only small regrets are not getting one sooner and being too nervous to buy a multi needle machine for my first machine. Im currently saving up for one and hope ill be able to enjoy an EOM someday along with my EOC07.🥰🥰. Thanks Poolin for making my embroidery experience a 5 star one!

I purchased the EOM Embroidery Machine from Poolin, and I can honestly say that their customer service is some of the best I have ever experienced.

As someone who was learning a new machine, I had a lot of questions, and every single time I reached out, there was someone available to help. It didn't seem to matter whether it was during the day, late at night, or on a weekend. Their support team consistently responded quickly and went above and beyond to make sure I understood what to do.

What impressed me most was that they didn't just send generic answers. They provided videos, photos, step-by-step instructions, and helpful links tailored to the exact issue I was having. Whenever I got stuck, they patiently walked me through the solution until I was back up and running.

The EOM machine itself has been fantastic, but the level of support behind it is what truly sets Poolin apart. Buying embroidery equipment can feel intimidating, especially for beginners, but Poolin made the entire experience enjoyable and stress-free.

If you're considering purchasing an embroidery machine and are worried about learning how to use it, I highly recommend Poolin. Their customer service alone is worth 5 stars.

Thank you, Poolin, for making me feel supported every step of the way!

Absolutely love my embroidery machine EOC05! Works great, and the customer support is next level, they helped me walk through the process since I am a beginner. Definitely recommend ❤️

I've really enjoyed using my PooLin EOX by BAi embroidery machine. As someone who loves crafting and personalizing items, this machine has been a great addition to my workspace. It was fairly easy to get set up, and after a little practice, I was creating embroidery projects with confidence.

The stitch quality is clean and professional-looking, and I love being able to upload my own designs. The touchscreen is easy to navigate, and the larger embroidery area gives me plenty of room to work on different projects. I've embroidered on shirts, bags, hats, and gifts, and the results have been consistently impressive.

One thing that really stands out is the customer support. Whenever I had questions or needed help troubleshooting, the engineers were quick to respond, knowledgeable, and genuinely helpful. It's reassuring to know that support is available when you need it, especially when you're learning a machine with so many features.

Like any embroidery machine, there was a bit of a learning curve at first, but once I got familiar with the settings and thread tension, everything became much easier. For the price, I feel like it offers a lot of features and excellent value.

Overall, I'm very happy with my purchase and would definitely recommend the PooLin by BAi embroidery machine to anyone looking to get into embroidery or upgrade their current machine. The combination of quality, ease of use, and outstanding support makes it a great investment.

From inquiring about the machines to delivery to set up! Chris & Kevin were extremely helpful throughout the whole process. I ended up with the EOM and the machine is a workhorse. Thinking of getting another one from Poolin soon. Great products and exceptional customer service!

I ordered the EOX on Monday, June 8, 2026 and it arrived on Friday, June 12, 2026. It went really fast. The delivery was amazing. Day and Ross was awesome with the delivery. Very helpful. They put the box where I wanted it and were super friendly.

I was very impressed with the packaging of the machine. This is my second multi-needle machine and there was a difference in packaging the machine. The only thing that was missing was the user manual. I ended up receiving one from my sales rep but other than that I have been impressed. The after sales service has been excellent! Kevin has been great. Unlike my other machine sales support.

I have used the machine twice and so far I really like it. It’s much quieter than my first machine, the setup of the machine is also much better. The only thing I wish is that the speed would be 1200spm.

I am looking forward to learning institch cloud and the rest of the machine. Hoping that this machine will outgrow my business.

Thank you Poolin for the great experience so far and looking forward to working with you in the days ahead.

I have this machine around 4 months, zero problems , works sweet , I recommend and they have a nice system and we don't have issues...

Poolin EOM 15-Needle Embroidery Machine
I absolutely love my Poolin EOM 15-Needle Embroidery Machine! As a small business owner of BozzLadi Creations, this machine has been a game changer for my embroidery business.

From the moment I received it, I was impressed with the build quality, large embroidery area, and user-friendly interface. The machine runs smoothly, stitches beautifully, and handles everything from hats and jackets to towels, polos, patches, and custom apparel with ease.

One of my favorite features is the 15-needle system, which allows me to load multiple thread colors and complete designs without constant thread changes. This has saved me countless hours and increased my production efficiency tremendously.

The stitch quality is outstanding. My satin stitches are clean, lettering is crisp, and even detailed designs sew out beautifully when properly digitized. The machine handles a variety of materials well, including cotton, denim, terry cloth, and performance fabrics.

Another thing I appreciate is the excellent customer support and active user community. Whenever I’ve had questions, there have been resources and fellow users willing to help.

Since purchasing my Poolin EOM, I’ve completed numerous customer orders and expanded the embroidery side of my business with confidence. It has allowed me to offer professional-quality embroidery while increasing productivity and profitability.

If you’re looking for a commercial-style embroidery machine at an affordable price point, I highly recommend the Poolin EOM. It has exceeded my expectations and continues to be one of the best investments I’ve made for my business.

Thank you, Poolin, for creating a machine that helps small business owners grow and succeed!

— Carolyn Roberson
Owner, BozzLadi Creations