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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting their effectiveness and how they outperform more expensive alternatives. Many consumers highlight the excellent service, describing it as prompt, friendly, and helpful, with staff going above and beyond to assist. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly, often ahead of schedule, and at competitive prices. However, some customers also noted issues with product durability, with a few experiencing items failing prematurely. A small number of people were dissatisfied with the quality of certain spare parts, finding them to have a short lifespan. Additionally, some reviewers mentioned that delivery times, while generally good, were occasionally longer than initially promised on the website.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers praise the quality and performance... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, efficient, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very happy with the quality of products... See more

Price

Clients share positive opinions on price. Customers consistently praise the competitive and fair pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

I purchased a blow up pool in August 2025. As I had a granddaughter coming in March 2026 I left it in the bag. On the day we set it up a leak was noticed. I contacted the store and sent through som... See more

Rated 5 out of 5 stars

Purchased spare parts for our pool robot which we purchased from Aldi. Happy with the job this robot does (more effective at picking up eucalypt leaves than the rolling-type robots we had previously)... See more

Rated 5 out of 5 stars

The produce we bought wasn't correct for our needs, but we were able to return the item and get a refund. The service was prompt and friendly. Although we didn't use the product - there was nothing... See more

Rated 5 out of 5 stars

David is a man of integrity who backs his product and his word with action, something that is very reassuring in this era. His pool pumps are quiet and efficient and I look forward to long service... See more

Rated 5 out of 5 stars

Quality product that works better than the more expensive unit I had to replace. Guessing there maybe some wear of workng parts over time so hopefully spares will be available. Super quick delivery th... See more

Rated 5 out of 5 stars

Great product, they were happy to discuss my concerns over the phone. Pump was delivered next day as promised and i am super happy with the quality. Install was easy and pump is super quiet and more p... See more

Rated 5 out of 5 stars

David from pool set was great - organised a discount for me and followed up when I enquired about late delivery (not the fault of Poolset). Kept in touch all long the way, great service.

Rated 5 out of 5 stars

FANTASTIC COMPANY AND SERVICE!! I have given 5 Stars simply because I can't give them 10 out of 10. Dave and his Company have supplied me with heaters pool filters and accessories for my pool a... See more

Rated 5 out of 5 stars

I have used Pool Set for quite a few years now and have found them very helpful. I go to them whenever I need anything for my pool that they stock. Even though I am quite a long way away being in Qld... See more

Rated 5 out of 5 stars

What can you say when everything goes as you expect: good product, reasonable price and delivered on time - you can’t ask for much more than that!

Rated 5 out of 5 stars

Quick and easy to get the product delivered at the door. Information provided professionally and our pool working back to normal again. Happy with their service and product.

Rated 5 out of 5 stars

Great product, easy to install, super fast delivery, all with courteous informative help from Dave. Not just making a sale, but providing quality service

Rated 5 out of 5 stars

Excellent service. Our pool has never looked better. Pool Set Pty Ltd provides top quality work and reliable maintenance

Rated 5 out of 5 stars

No problems with website, ordering, delivery and or the product. Great value for money and simple online shopping. Can't ask for more than that.

Rated 1 out of 5 stars

Bought a spa pump that I used 4 times and it blew up on the fourth use. Thankfully I moved out of the way in time as I heard a loud noise before hot water and steam came firing out of the pump. Contac... See more

Company replied

Rated 5 out of 5 stars

Pump arrived in good condition in a short amount of time. I had to alter the pipe fittings (Different threads), the new pump runs quietly and smoothly.

Rated 5 out of 5 stars

After a terrible run because of a bad batch of diaphragms, my pool cleaner is now working brilliantly. Pool Set obviously learnt a lesson from that experience and hopefully will continue to provide e... See more

Rated 2 out of 5 stars

The spare parts are of poor quality. Recently received diaphragms lasted about 2 weeks each. Even though delivery time was ok, it was much longer than promised on the website.

Company replied

Rated 5 out of 5 stars

Fast delivery and much lower prices than my local poo; shops. Essential spare part and works well.

Rated 5 out of 5 stars

Very, very fast delivery. Item exactly as described. Hassle free installation and pumps like a maniac!

Rated 5 out of 5 stars

Pool Set offered the best prices and delivered the products exactly as described in good time. Very happy this this supplier.

Rated 5 out of 5 stars

Good, informative website, enabling me to confidently order what I needed. Good communication via email, perfect tracking, arrived on time in perfect condition. Well done.

Rated 5 out of 5 stars

Best pool cleaner I’ve owned - better by far than the expensive brands

Rated 5 out of 5 stars

Pool cleaner is exactly what I was after. Works great. Easy purchase. Very quick delivery.

Rated 5 out of 5 stars

The pump is nice and quiet .I was surprised how quick it was delivered excellent service

Rated 5 out of 5 stars

Well I'm not very good on this computer things and buying stuff they were very helpful with the discount they provided they even asked if they could help me place the order and they did and it was gre... See more

Rated 1 out of 5 stars

Took long time to get parts. More than 2 wks. I hope the parts last long than the original only 3/12.

Company replied

Rated 5 out of 5 stars

Excellent price and delivery time. Works perfectly.

Rated 2 out of 5 stars

Recently purchased a barracuda pool cleaner. Goes for a short time and stops working. Have done all the recommended fixes with no results.

Company replied

Rated 5 out of 5 stars

Wonderful great friendly efficient service. Highly appreciated and recommended. Cheers

Rated 2 out of 5 stars

The vacuum cleaner gets stuck in the corner and I can’t get help on the phone to make it work properly

Company replied


Company details

  1. Swimming pool supply shop
  2. Swimming Pool

Written by the company

Pool Supplies Online. We are an Australian online pool supplies company that has everything you need in one online pool store. Our mission is quite simply to make pools easier.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

424 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exemplary service from Pool Set.

I purchased a blow up pool in August 2025. As I had a granddaughter coming in March 2026 I left it in the bag. On the day we set it up a leak was noticed. I contacted the store and sent through some photos to show the issue. The response was quick and hassle-free—David, who handled my purchase, organised to send a replacement straight away.
I really appreciated how easy the whole process was. There was no back-and-forth or stress, just great customer service and a prompt resolution.
Big thanks to David and the team for standing by their product and making things right so quickly. Highly recommend!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Our pool has never looked better. Pool Set Pty Ltd provides top quality work and reliable maintenance

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful service

Disgraceful service! Not even worthy of one star… Only been trying to contact Pool Set at least 40 times by phone over the last 4 days with no answer. Have even tried their support email and website contact page and still nothing after 4 days. Beware!

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Spa pump blew up. No response regarding this

Bought a spa pump that I used 4 times and it blew up on the fourth use. Thankfully I moved out of the way in time as I heard a loud noise before hot water and steam came firing out of the pump. Contacted the company multiple times and heard absolutely nothing back.

11 June 2025
Unprompted review
Pool Set Pty Ltd logo

Reply from Pool Set Pty Ltd

Hi Caitlin - very sorry about this item as we haven't had such a thing happen previously - we will replace this item immediately

Rated 5 out of 5 stars

New Pump

Pump arrived in good condition in a short amount of time. I had to alter the pipe fittings (Different threads), the new pump runs quietly and smoothly.

28 July 2025
Rated 5 out of 5 stars

Excellent Service

The produce we bought wasn't correct for our needs, but we were able to return the item and get a refund. The service was prompt and friendly. Although we didn't use the product - there was nothing wrong with it other than not suiting our purposes, so we'd happily return to shop again.

25 June 2025

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