The handheld poooliprint L1 is a cool little invention. It fits in my purse thus it is easily transported. Basically, it prints out a black and white photo on a receipt type paper. The instructions... See more
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I'll start by saying I have a black and white printer and one of their color printers, both of those work great, which is what lead me to this next purchase. The PoooliPrint Z1 Color Photo Camera... See more
Company replied
I am underwhelmed to say the least. i bought the "higher resolution" printer and everything looks like it came out of an over the hill xerox machine. shipping takes forever and paper is very expensive... See more
Company replied
Waited many weeks for the printer to arrive, only to find out it cannot be paired with my iPhone, message saying it’s unsupported! Impossible to get hold of anyone from pooliprint, they have now disap... See more
Company replied
Company details
Written by the company
Poooliprint® is a pocket printer for Apple and Android devices. Its a thermal printer so you don't need ink and you can print pictures, images, notes and more from your smartphone.
Contact info
9779 South 36th Lane, 85339, Laveen, United States
- 6232175995
- support@poooliprint.com
- poooliprint.com
3.5
Average
632 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
This cute portable printer is fun
This cute portable printer is fun. It can't work miracles but does have a satisfying range of options to play with ib lack, white, grey. Fun for Journaling, travel or event diaries. The App is very easy to use & the website is informative. I hv been showing it to people & having fun.
2 April 2023
Unprompted review
Reply from Poooliprint
Hi Debora,
Thank you so much for your positive feedback on our product! It's wonderful to hear that you're enjoying it and that it's meeting your expectations. We take great pride in developing high-quality products that are both effective and user-friendly, so your feedback means a lot to us.
We're constantly working to improve our products and provide the best possible experience for our customers, so we're thrilled to know that we're on the right track.
If there's anything else we can do to enhance your experience with our product, please don't hesitate to let us know at support@poooliprint.com.
Thank you again for your feedback and for choosing our product!
PoooliPrint™ Support Team
https://www.poooliprint.com/
A small printer that uses no ink
A small printer that uses no ink. That fits in your backpack. Turns on like a blue tooth speaker easy to pair up to cell phone. Labeing is easy as 123!!!!
24 March 2023
Unprompted review
Reply from Poooliprint
Hi Amy,
Thank you so much for taking the time to provide us with such positive feedback about our product! We're thrilled to hear that you're happy with it and that it's meeting your needs.
Our team works hard to develop products that are both innovative and user-friendly, so it's incredibly rewarding to know that we're hitting the mark with our customers.
Please don't hesitate to reach out to us at support@poooliprint.com. if you have any questions or suggestions for improvement – we're always here to help and to listen.
Thanks again for your feedback, and we look forward to continuing to serve you in the future!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Reply from Poooliprint
Hi Arlene,
Thank you for your positive feedback on our product! We're delighted to hear that you loved our product!
Please don't hesitate to reach out to us at support@poooliprint.com. if you have any questions or suggestions for improvement – we're always here to help and to listen.
Thanks again for your feedback, and we look forward to continuing to serve you in the future!
PoooliPrint™ Support Team
https://www.poooliprint.com/
BEWARE
BEWARE. If for some reason you need customer support from this company, they will [make poopoo] on you, laugh in your face, and avoid ANY responsibility.
I chose to pay extra money for the option that had the two-day shipping time. Guess what? It's a lie. It took several more days to even ship. When I received the shipment notification, I noticed that we would be gone from town by the time the order arrived (this is exactly what I was trying to avoid by paying the extra money for the "fast shipping"). I wrote and notified the company that we wouldn't be there anymore by the time the package arrived, asked them if something could be done to re-route the shipment to a new address.
Their response? "Nope, sorry, can't do that." They suggested I ask the Airbnb owner to check if the package had arrived. The owner was super kind and accepted to go to the apartment and check if there was any package. There wasn't. I write back to the company to explain the situation.
Their response? "That sucks for you. There're nothing we can do, we're not responsible for stolen package and we definitely don't give a frog that it was our fault that you weren't there when the package arrived. You're on your own".
So I lost over a hundred dollars and spent a terrible time dealing with these incompetent and indifferent a**holes. Maybe buy it if you're 100% sure you'll be there when the package arrives. Maybe the product is great. I guess I'll never know.
8 April 2023
Unprompted review
Reply from Poooliprint
Hi Abraham,
I'm sorry to hear that you had a negative experience with us, Poooliprint. We take all feedback seriously and are committed to providing our customers with the best possible products and service.
According to our standard processing and shipping policies, all orders are processed within 5 business days from the order creation date, regardless of whether they are regular or express delivery. This information is clearly stated in our PoooliPrint Frequently Asked Questions and Help Center.
Your order was created on March 23rd, and as per our policy, it was shipped within 5 business days after that. Please note that for express delivery, it may take up to 5 working days to be delivered.
We apologize for the delay in transit that occurred with your order, causing it to take 10 days instead of the expected less than 5 days. Unfortunately, this situation was beyond our control. We offered you a $35 refund on the express shipping fee as a gesture of goodwill and you have accepted the offer.
Please note that the order has been delivered to the address entered at the time of the order placement, and our shipping policy states that we are unable to update delivery addresses after an order has been shipped to prevent fraudulent activity.
Additionally, please be aware that as per our terms and conditions, Poooliprint cannot be held responsible for packages confirmed to be delivered to the correct address but later lost or stolen.
We hope this clears up any confusion, and we appreciate your business with us. Please feel free to contact us if you have any further questions or concerns.
PoooliPrint™ Support Team
https://www.poooliprint.com/
Such a great device for journaling and…
Such a great device for journaling and annotating! The device does its jobs and it’s exactly as it is advertised. Easy to connect and with just a few taps, you can print multiple photos & texts already!
7 April 2023
Unprompted review
Reply from Poooliprint
Hi Mikha,
Thank you so much for your kind words! We're thrilled to hear that our device has been useful for your journaling and annotating needs.
Our team has worked hard to create a device that is versatile and user-friendly, and it's always rewarding to hear that our efforts have paid off.
We hope that you'll continue to enjoy using our device for all of your creative and productivity needs, and please don't hesitate to reach out to us if you have any questions or feedback in the future. Thanks again for your support!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Neat idea but
Neat idea, but the print quality is not good, and it’s hard to tell because all the review videos and blogs don’t really show what the prints look like. I bought this to spruce up my travel and fitness journaling, but it’s just not going to work because the photos are so pixelated and blurry. Probably great for printing from the app or text but nothing more.
5 April 2023
Unprompted review
Reply from Poooliprint
Hi Lisa,
We're sorry to hear that you're experiencing issues with the print quality of our product. We take the quality of our products seriously and want to ensure that our customers are satisfied with their purchases.
There could be various reasons for poor print quality. To better assist you, we would appreciate it if you could provide us with more details about the specific issue you're facing so that we can troubleshoot the problem and provide a solution. Please contact one of our friendly customer support at support@poooliprint.com.
We're committed to resolving this issue for you, and we appreciate your patience and understanding. Please don't hesitate to contact us with any further questions or concerns, and we'll do our best to assist you.
Thanks, again!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Very poor print quality
I thought the printer would be a fun thing for my grandson to use. I purchased it along with various rolls of paper. I looked at reviews and other operational instructions. Nothing seemed to tell me how to get better resolution on the print or to get a color print. Everything printed looked so poor..even text. Such a waste of money!
29 January 2023
Unprompted review
Reply from Poooliprint
Hello there,
Thanks for reaching out and letting us this know. We're sorry for the inconvenience but we can help you with this concern of yours.
Could you kindly contact one of our friendly customer support team at support@poooliprint.com and provide your Order ID# so we can provide a resolution, please?
I'm looking forward to hearing from you!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Great little desk toy!
Great little desk toy for quick labels and pictures for my bullet journal. Exactly what I was expecting!
29 March 2023
Unprompted review
Reply from Poooliprint
Hi Jan,
Thanks for rating us and giving your feedback. If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
Reply from Poooliprint
Hi Lorah,
Thanks for giving us 5 stars! We're thrilled you loved the product! If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
Cute and fun little printer
This printer is exactly what was advertised - affordable, mobile and easy to use. I don’t mind the grainy appearance of photos - it adds a vintage feel to journaling. It’s just fun, fast and has lots of cute options on the app.
27 March 2023
Unprompted review
Reply from Poooliprint
Thanks for your honest feedback, Jennifer! You've made our week! If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
I actually couldn’t coordinate my phone…
I actually couldn’t coordinate my phone and printer. Oops
25 March 2023
Unprompted review
Reply from Poooliprint
Hi Barbara,
Thanks for leaving a review. I'm sorry to hear that it is not what you expected. We pride ourselves on delivering high-quality prints and take customer feedback very seriously.
We would be happy to assist you with any problems you may have. Would you kindly explain the issue us more? Could you kindly send a detailed message to our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Looking forward to hearing from you!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Never got my Order
My refill order tracks as delivered but I never received it.
25 March 2023
Unprompted review
Reply from Poooliprint
Hi Patricia, we know how important it is to receive your order as soon as possible, and we sincerely apologize for the delay in your order. While our shipping partner is experiencing some delays, we’re assured that your order is en route to its destination address and will be delivered as soon as possible.
In order to provide the best experience possible, could you kindly contact our friendly customer support team at support@poooliprint.com, and provide us with your Order ID# or the email address used to place the order so we can track the order, please?
We're looking forward to hearing from you!
Thanks again!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Not a very impressive device
Not a very impressive device. I “splurged for the 300dpi” and the resolution is still junk. I got it to use for travel journaling and my backpacking treks, so it’ll do the job, the sticker rolls side margins are unequal and inconsistent from print to print. I probably would’ve gone with a mobile kodak photoprinter, but I didn’t realize they had a pocket version
24 March 2023
Unprompted review
Reply from Poooliprint
Hi Ryan, thank you for your feedback and we're sorry if you felt that way. Have you tried to clean the print head to make it better? Or of you're into prinintg images, have you also tried the Special Photo Paper roll (which is perfect when printing images). It betters or it enhances the quality of the image when using this paper roll.
Could you kindly contact our friendly customer support team at support@poooliprint.com, for us to help you to do basic troubleshooting steps, please?
We're looking forward to hearing from you!
Thanks again!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Lower quality than advertised, NO RETURNS
Much lower quality than what the website shows for the “higher quality” 300 dpi printer. Not a clear image at all, and significantly darkened. Also, you can’t return an open printer, so if you want to try it out to see if you like it, they won’t take it back. Some “happiness guarantee” - how am I supposed to know if I’m happy with a product I haven’t used?!
24 March 2023
Unprompted review
Reply from Poooliprint
Hi Olivia, We're sorry for the inconvenience and we understand where you are coming from if this item does not meet your hopes but this is a thermal printer and the results you are getting align with what is stated on our website.
Please reach out to our friendly customer support team at support@poooliprint.com, for us to help you to do basic troubleshooting steps.
Also, we are only able to process a replacement or refund after we have performed some tests and confirmed that your product qualifies. We understand this is a disappointment for our customers and hope that you will understand that we do not sell opened products which other businesses do to.
I hope this helps!
Thanks again!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Can’t get mine to connect to phone!
Can’t get mine to connect to phone!
14 February 2023
Unprompted review
Reply from Poooliprint
Hello! Could you kindly contact our friendly customer support team at support@poooliprint.com, for us to help you to do basic troubleshooting steps, please?
We're looking forward to hearing from you!
Thanks again!
PoooliPrint™ Support Team
https://www.poooliprint.com/
Freaking love this printer
Freaking love this printer! I take it everywhere and print friends stickers and pictures all the time
23 March 2023
Unprompted review
Reply from Poooliprint
Hi Alexandra! Thanks for the 5-stars! We're happy that you loved the product! If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
Great little printer
Fast service, arrived quickly. This little printer is exactly what is advertised. Easy to use, portable and fun. Love the sticker rolls and fun images on app. Love it Thanks
22 March 2023
Unprompted review
Reply from Poooliprint
Awww! That is so nice of you to say that, Teena! You’re too kind. Thank you for that feedback.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
I love my Poooliprinter
I love my Poooliprinter. Always wanted a pocket thermal printer did some searching online and found an L1 and got it at a discounted price. I then returned to your website and have been taking advantage of all your sales and free shipping! I waited and waited for XL to come on sale and now have it as well and love, love, love it!!!
15 March 2023
Unprompted review
Reply from Poooliprint
Hi Amy! Thanks for sharing your honest reviews! We thank you for supporting our brand. Do follow our social media accounts as we will be giving more discounts!
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
Paper price and shipping time is a…
Paper price and shipping time is a detractor, but the device is great
1 March 2023
Unprompted review
Reply from Poooliprint
Thanks for your honest feedback, Marie! It's normal for international orders to get slight delays but we make sure it arrives or deliveres to you asap.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
The shipping was fast and easy
The shipping was fast and easy, and ordering was so simple! Love my poooli printer!!! I do wish the printer was a little bit more high definition but I still love to use it as a picture printer!
11 March 2023
Unprompted review
Reply from Poooliprint
Thanks for leaving us a feedback, Noelle! Thanks for supporting our small business. You are so kind!
Could you kindly contact our friendly customer support team at support@poooliprint.com, for us to help you to do basic troubleshooting steps, please?
We're looking forward to hearing from you!
Thanks again!
PoooliPrint™ Support Team
https://www.poooliprint.com/
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