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A1 Equipment Reviews 166

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TrustScore 4 out of 5

4.2

Food machinery supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products and high-quality items. Many people highlight the fast and efficient delivery service, noting that orders often arrive promptly. Reviewers frequently commend the company's service, describing it as professional, dependable, and helpful, with quick responses to queries. However, some customers also noted issues with their orders, specifically regarding delivery times not meeting expectations for next-day service, or receiving incomplete orders. A few other people also felt that communication was lacking when problems arose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and speedy... See more

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the great quality of... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, efficient, and dependable... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the ease of placing... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great quality of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My initial review is below: After getting no reply on email or phone I left the below review, A1 then replied and it’s been all smooth sailing from there. They replaced the entire o... See more

Company replied

Rated 4 out of 5 stars

Other than a mishap of a delivery not coming when supposed to, I have had a good experience with the business. They did give me an incentive for anything I’ve been unhappy with.

Company replied

Rated 5 out of 5 stars

Great popcorn supplies and fast delivery both of which are very important for us as a cinema. We've been using A1 for three years now and have no intention of going elsewhere.

Company replied

Rated 5 out of 5 stars

I have bought several items from A1 Equipment. Transaction has been seamless and products have been amazing and delivery fast. My customers love the different flavours I make of Candyfloss.... See more

Company replied

Company details

  1. #2 of 3 best companies in Food machinery supplier

Written by the company

A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.

Contact info

4.2

Great

TrustScore 4 out of 5

166 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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