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The Magic Fragrance Co. Reviews 131

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TrustScore 5 out of 5

4.8

Candle shop
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Rated 5 out of 5 stars

Gifts were lovely and fragrances were beautiful,sorry to see you are giving up with this as I would have liked to carry on ordering from.

Rated 5 out of 5 stars

I’ve seen Poppys advertised on different social media platforms. The detail, packaging always looked gorgeous.. I had some wax melts for Christmas. Oh my I was not disappointed. The different melts sm... See more

Rated 5 out of 5 stars

I have placed lots of orders with Hollie when she was Poppys Norfolk, and having changed names and now being The magic fragrance Co I have again supported her as I believe her products are amazing! A... See more

Rated 5 out of 5 stars

I've tried so many brands of wax melts and the likes over lockdown when the craze started, I tried to support more local/smaller businesses and fell in love with poppys norfolk. The melts last for hou... See more

Company details

  1. Candle shop

Written by the company

Step into a world of enchantment with The Magic Fragrance Co, where every scent is a spellbinding experience straight out of a magical fairy tale. Our luxurious candles, captivating perfumes, and enchanting room sprays are crafted with the finest ingredients to transport you to a realm of pure magic. Whether you're strolling down Main Street USA or exploring the exotic wonders of Adventureland, our fragrances will evoke the wonder and joy of your favourite magical memories. Indulge in the magic and let The Magic Fragrance Co be your guide to creating enchanting moments that sparkle with a magical charm!

Contact info

4.8

Excellent

TrustScore 5 out of 5

131 reviews

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Rated 5 out of 5 stars

Magical

I absolutely love this company! Everything I have purchased has smelt amazing and takes me right back to Disney!
I love that my house smells like a Disney Hotel!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

I HIGHLY recommend Hollie at The Magic Fragrance Co!

I have placed lots of orders with Hollie when she was Poppys Norfolk, and having changed names and now being The magic fragrance Co I have again supported her as I believe her products are amazing! A fair price for the work she truly puts into her business I have been following her journey on social media and you can truly tell when someone puts their all into their business.
It shows in their products. Well done Hollie and thank you for your amazing customer service and items you bring out.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Just a gimmick no smell whatsoever

Very disappointed with my order - Poppys (now Magical Fragrance Co) was recommended to me by a friend and to cut a long story short all items had no smell whether it be burning or otherwise. Never again. These are basically a gimmick item that are presented well but useless overall.

13 February 2024
Unprompted review
The Magic Fragrance Co. logo

Reply from The Magic Fragrance Co.

We are truly sorry to hear about your experience and want to extend our sincerest apologies for any disappointment you may have encountered with our products. Here at The Magic Fragrance Co, we strive to provide an enchanting experience with each and every one of our creations.

We want to assure you that we take all feedback seriously and are committed to ensuring the highest quality standards for our products. Our team has thoroughly investigated your feedback regarding the lack of scent in our products, and we can assure you that we use the maximum fragrance oil possible in our formulations to ensure a rich and lasting scent experience.

However, we understand that scent perception can vary from person to person, and we are deeply sorry if our products did not meet your expectations in this regard. We would love the opportunity to assist you further and address any concerns you may have. However, we were unable to locate an order number under the name provided in your review.

To better assist you, could you please provide us with additional information such as the date of purchase, the name or email associated with the order, or any other details that could help us identify your purchase in our system?

Alternatively, if you prefer to discuss your experience further in a private conversation, please feel free to reach out to our customer service team directly at info@magicfragranceco.co.uk. We are here to assist you and ensure your satisfaction with our products.

Once again, we apologize for any inconvenience this may have caused, and we thank you for bringing this matter to our attention. Your feedback is invaluable to us as we continue to strive for excellence in everything we do.

Warm regards,
Hollie
The Magic Fragrance

Rated 5 out of 5 stars

I love Poppy's Norfolk!

I love Poppy's Norfolk and I always have a positive buying experience, the website is easy to use and my orders always arrive within just a few days. I only use Poppy's for my home fragrance needs and I especially love the wax melts and bath bombs.

5 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products. I've made another order. Scents last a long time just as they say. Quick delivery. Highly recommend poppy's Norfolk.
My favourite thing is the room sprays. These do last for hours. I personally spray everything, beds, sofa, curtains. It lovely to come home to a fresh smelling home.

5 November 2023
Unprompted review
Rated 5 out of 5 stars

Bath bombs

I bought bath bombs and so far have used the magical Funland one and the one million one and omg they are stunning 😍😍 I can’t wait to get more!

2 November 2023
Unprompted review
Rated 2 out of 5 stars

Wax melts wasn't very strong and quite…

Wax melts wasn't very strong and quite expensive

31 January 2023
The Magic Fragrance Co. logo

Reply from The Magic Fragrance Co.

Hi Katie,

I’m very sorry to hear that you aren’t happy. We use the absolute maximum fragrance oil allowance in every single snap bar so perhaps if you like a stronger scent you could try Ice Princess, Bakewell Tart, Fresh, these are all strong scents.

If you would like to pop as an email regarding your issue we would love to resolve the matter for you.

Thank you again!

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