Popsa Reviews 126,118

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photobooks and prints, highlighting the vibrant colors and thick pages. Many people found the user experience to be very positive, describing the creation process as easy, intuitive, and straightforward. Consumers also appreciate the variety of products available and the overall presentation. However, some customers also noted issues with the ordering process, such as not receiving their products or receiving an older version of their design. A few other people also felt that the website navigation could be difficult, mentioning limitations with layout options, text character counts, and automatic photo placement.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the app's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality of... See more

Quality

Reviewers express satisfaction with the product quality. Many customers praise the excellent quality of photo... See more

Order

People report ambiguous experiences with order. Many customers find the ordering process straightforward and... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the website easy to use,... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent experience, so easy to do and the quality is amazing. The only reason I did not give a five star is because the album cover already started creasing on the front where it bends when you open... See more

Company replied

Rated 5 out of 5 stars

I bought 2 large standard format photobooks from Popsa recently. It took me a while to get used to the design tool, but once I'd got the hang of it, it was fairly easy & intuitive to use. The ordering... See more

Company replied

Rated 5 out of 5 stars

I found the App really straight forward to use. The ability to navigate one's photos on pages was simple and well defined allowing for a comprehensive layout. I am really happy with the product. Writ... See more

Company replied

Rated 5 out of 5 stars

The photo books are so lovely that I usually give 5 stars but actually with each one I’ve done, I click on wanting 2 extra pages but when the book arrives, there are always 2 blank pages at the end... See more

Company replied


Company details

  1. #27 of 38 best companies in Photo printing service

Written by the company

Creating a souvenir for yourself or a gift for that special loved one has never been easier. Capture life's little moments in a beautiful photobook with Popsa.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126K reviews

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Rated 5 out of 5 stars

Easy to navigate

Easy to edit easy to select photos and finishes

22 April 2026
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Reply from Popsa

Thank you for your kind words. We are happy to hear that you were able to create a design easily. We look forward to capturing your memories in future. - Vedie🌻

Rated 5 out of 5 stars

5 star as always

5 star as always. Great to see my memories brought to life so effortlessly. 50+ albums means I go no-where else. Thanks Popsa 🌟🌟🌟🌟🌟

22 April 2026
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Reply from Popsa

Thanks for the fantastic rating! We're so happy to effortlessly bring your memories to life. It’s a pleasure to be part of your memory-capturing journey, and we look forward to capturing more keepsakes with you. - Vedie🌻

Rated 3 out of 5 stars

The loading pictures process is easy…

The loading pictures process is easy but the one feature that makes it clunky is that when you add new pages you have to go back to your own photo store and search for pictures. It would be easier to have an add more to you chosen Popsa uploaded pictures feature, so that you can choose from the pool you have . Customer help was excellent when I had trouble checking out.

22 April 2026
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Reply from Popsa

Hello, thank you for review. I am sorry to hear that there were some difficulties during the editing process. This issue has been forwarded to our escalations team and they will be reaching out to you via email in the next few working days. 🙂Can you please keep an eye on your inbox to see this update and if you have any questions in the meantime please email us at trustpilot@popsa.com and we can assist you further. - Vedie🌻

Rated 5 out of 5 stars

Very easy to do

Very easy to do, like the way they organised the photo book

22 April 2026
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Reply from Popsa

Thanks for rating us. We're happy to hear that our app is easy to use! We appreciate your feedback and are so glad it saved you time arranging your photos. - Vedie🌻

Rated 1 out of 5 stars

Incorrect delivery

I received two photobooks via Amazon in error and have been told to dispose of them. I've been sent a discount voucher to use next time (!). I've never used the company or heard of them. Someone, somewhere, paid a lot of money for these albums and I am very reluctant to throw them away, as requested by the company.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to do

Really easy to do. I have used this site before and very happy with my photo books.

22 April 2026
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Reply from Popsa

Thank you for your kind words. We are happy to hear that you were able to create a design easily. Thank you for choosing Popsa and we hope to see you order with us again soon! - Vedie🌻

Rated 5 out of 5 stars

Best app for a quality product

Having looked at several photo apps and tried them out, Popsa is the easiest to use and although not the cheapest I like the fact you can upload photos, move them about and see the book as it is built up.
I like the option to use text and the many page design options.
Quality wise, the photos are well produced resulting in a lovely product.

22 April 2026
Unprompted review
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Reply from Popsa

Thanks for rating us! 🤩 We’re delighted to hear that you find our app easy to use and that you love the quality of your order. Keep an eye out for our regular promotions to get the best deals. Enjoy the results. - Vedie🌻

Rated 5 out of 5 stars

Beautiful photo books.

I’ve made 2 photo books with Popsa and they are beautiful. The website is really easy to use, delivery is fast and their customer service is brilliant.

6 August 2025
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Reply from Popsa

Thank you for rating us! 🤗We are happy to hear that the process was speedy and that you love the quality of our products. We’re committed to delivering the best possible quality and can’t wait to serve you again soon. - Vedie🌻

Rated 5 out of 5 stars

Very easy to use

22 April 2026
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Reply from Popsa

Thank you so much for your kind words. We are delighted to hear that you found our app user-friendly. We can’t wait to see you order from us again soon! - Vedie🌻

Rated 5 out of 5 stars

Excellent customer service !!

Excellent customer service !!
Highly highly recommend !!
They make high quality albums !!!
Super impressed

22 April 2026
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Reply from Popsa

Thanks for rating us! 🤩We are glad to hear that our customer service team was able to resolve your issue quickly and that you love the quality of our photobooks. We look forward to capturing more memories with you. - Vedie🌻

Rated 5 out of 5 stars

Excellent app to use

Excellent app to use. Very easy. Good value for money when can apply discount

22 April 2026
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Reply from Popsa

Thanks for rating us 🙌 We’re delighted that you’re pleased with our service 😊 Keep an eye out for our regular promotions to get the best deals. Enjoy the results - Vedie🌻

Rated 4 out of 5 stars

Good but expensive

Easy to use app but as usual the headline price is far from the finished product most people would want, therefore extras are needed at quite considerable extra cost.

22 April 2026
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Reply from Popsa

Thanks for your review Tony.😊 We're happy to hear that our app is easy to use. We’ll be sure to keep your comments in mind as we continue improving our service. - Vedie🌻

Rated 5 out of 5 stars

⸻great company



Popsa makes creating a photo book feel surprisingly effortless, turning what could be a time-consuming task into a smooth and enjoyable experience. The app’s layout is clean and intuitive, allowing you to quickly select photos and arrange them into a polished, professional-looking book with minimal fuss.

One of Popsa’s standout features is its smart auto-layout. It does a great job of organising images in a way that feels natural and visually balanced, saving time while still giving you the option to tweak and personalise each page. This balance between automation and control makes it accessible for beginners while still satisfying those who want a more hands-on approach.

The finished photo book itself doesn’t disappoint. Print quality is strong, with sharp images and accurate colour reproduction, and the paper and binding give it a premium feel. It’s the kind of product that works well as both a personal keepsake and a thoughtful gift.

While the simplicity is a major strength, those looking for highly detailed customisation options might find it slightly limited. However, for most users, the convenience and quality more than make up for this.

Overall, Popsa delivers a seamless way to bring digital memories into the real world, combining ease of use with impressive results. It’s a reliable choice for anyone wanting to create a stylish, high-quality photo book without the hassle.

22 April 2026
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Reply from Popsa

Thank you so much for taking the time to share your experience, Elizabeth. 🤗We're happy to hear that you found creating a photo book effortless and enjoyable! It's great to know you appreciate the app's intuitive layout, smart auto-layout, and the final product's print quality. It’s a pleasure to be part of your memory-capturing journey, and we look forward to capturing more keepsakes with you. - Vedie🌻

Rated 5 out of 5 stars

Best in Town

Best in Town

22 April 2026
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Reply from Popsa

Thank you for your rating! We can’t wait to help you capture more cherished memories in future. - Vedie🌻

Rated 5 out of 5 stars

I was nervous 4 years ago when I…

I was nervous 4 years ago when I created my first book. I tried to begin with different companies, and I would have worked the others out but then I tried Popsa. The first book was trial and error, but now with extra enhancements my fifth book was super easy. I

22 April 2026
Popsa logo

Reply from Popsa

Hello Valda, thank you for sharing your experience with us. 🙂 I am sorry to hear about the difficulties you encountered on the app. I have sent you an email regarding this issue. Kindly check your inbox (and spam folder) to see this updates from me💫 If you are not able to locate this, you can email us at trustpilot@popsa.com with your order number and short description of the issue so we can help you further. Looking forward to resolving this with you. - Vedie🌻

Rated 5 out of 5 stars

Relatively easy to navigate

Relatively easy to navigate, great presentation of finished product

22 April 2026
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Reply from Popsa

Thank you for your kind words.🤩 We’re delighted to hear that you find our app easy to use and that you love the quality of your order. We truly appreciate your support and hope to see you order with us again soon! - Vedie🌻

Rated 5 out of 5 stars

Just ordered pictures online to be put…

Just ordered pictures online to be put in my granddaughter's baby album. The process was quick and easy. I am eagerly waiting for the finished picture album to arrive in a few days.

22 April 2026
Unprompted review
Popsa logo

Reply from Popsa

Thanks for rating us! We're happy to hear that you were able to create your design easily. 🤗 It’s a pleasure to be part of your memory-capturing journey, and we look forward to capturing more keepsakes with you. - Vedie🌻

Rated 5 out of 5 stars

Your process is quick and easy to…

Your process is quick and easy to adjust and add tag lines

21 April 2026
Popsa logo

Reply from Popsa

We're happy to hear that our app is easy to use! We appreciate your feedback and are so glad it saved you time arranging your photos and adding captions. - Vedie🌻

Rated 5 out of 5 stars

Very easy to order

Easy to order!

21 April 2026
Popsa logo

Reply from Popsa

Thanks for rating us. We look forward to more 5 star experiences with you. - Vedie🌻

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