Scam
Scam, I ordered a few figurines, the price in the basket said that the price included all fees. I received an email informing me that I had to pay extra for shipping. This seemed strange to me, but I was willing to pay the extra. But it turned out that the shipping amount exceeded the order amount. I received a link from the company to their terms and conditions, which states that if I cancel, they will charge me 30% of the order. I believe this is a scam. I spent my last money on this order, and they took nearly $50. I do not recommend it.
(I did not receive an offer to cover part of the shipping costs as they claim)
Reply from POPSESSION
Hi Julia,
We’re genuinely sorry to hear you’re upset, but we want to clarify the facts, as your review contains several inaccuracies.
You placed an international order for five figurines and selected a shipping option clearly labeled for a single 4” pop, which is standard for most of our international customers. As stated in our shipping policy (available during checkout and in your confirmation email), orders with more than one item require additional shipping, and we always contact customers before proceeding.
In your case, the original shipping paid was NZ$60. After receiving a quote from NZ Post, we let you know that tracked shipping for your parcel would cost NZ$137. We offered to cover a portion ourselves and only asked for an additional NZ$60—which is less than your total order value, not more, as claimed.
When you chose to cancel, we reminded you of our published 30% restocking fee, which covers admin, handling, and transaction costs. You acknowledged this and agreed to proceed with the cancellation under those terms.
We understand disappointment, especially when dealing with international logistics and tight budgets—but calling our business a “scam” is both unfair and untrue. We followed our policies transparently, communicated clearly, and offered options in good faith.
We’re always happy to clarify shipping or pricing before orders are placed, and we welcome questions at any time. We hope your future shopping experiences are more aligned with your expectations.
Sincerely,
Popsession
Edit - Julia now claims that we never offered to cover part of the shipping cost, but we did (twice) in two separate emails, the first in English which she never replied to and then again in Polish a few days later.
