Overall poor customer service - gives you the run around but never takes care of the issue! Popshelf in Jackson MS is closing and after a horrible experience I can see why. Will never shop at a pops... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Over a week since I placed my order and, despite my emails, I have had no confirmation or communication from them. Poor service for a first time customer who will not be returning.
I still haven't received my item so don't understand why I've got a review request Still waiting
Company replied
First time ordering from popshelf. Super impressed with their speed of shipping and decent level of packaging. I usually order from another UK Pop retailer, but 99% of those orders I've had to wait... See more
Company details
Written by the company
Popshelf is an online store that sells collectibles and toys.
Contact info
Unit 45 Parkhall Business Village, Park Hall Rd, ST3 5XA, Stoke-On-Trent, United Kingdom
- 01618188687
- support@popshelf.co.uk
- popshelf.co.uk
1.8
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wasn’t sure about using these guys as…
I wasn’t sure about using these guys as I’d never heard of them before but was very pleasantly surprised by the ease of ordering and speed of delivery. Much better than a certain competitor who shall remain nameless!
5 February 2021
Best prices on pops, quick delivery.
Best prices on pops I’ve seen in a long time. Not a huge selection but enough wanted. Special offer of free delivery was really good. All came in 1 box and well packaged.
4 February 2021
Very well wrapped pops in excellent…
Very well wrapped pops in excellent condition, arrived really quickly - even got an unexpected Chase
4 February 2021
Great company
Great selection of products, at cheap prices...and I got free delivery..only took 2 days for my items to arrive. Very happy.
2 February 2021
Rosie the Riverter
Fantastically packaged and arrived quickly! Will definitely purchase from you again.
2 February 2021
Great quality
Great quality, quick service. Even received a pack of Haribo free with the delivery
1 February 2021
Excellent quick delivery.
31 January 2021
Good service
Definitely a decent company, happy with the items that I've received. Looking forward to purchasing more
30 January 2021
Fantastic!!
First time ordering from popshelf. Super impressed with their speed of shipping and decent level of packaging.
I usually order from another UK Pop retailer, but 99% of those orders I've had to wait ages for, even "in stock" Pops.
Will be using Popshelf again 👍
29 January 2021
I still haven't received my item so…
I still haven't received my item so don't understand why I've got a review request
Still waiting
29 January 2021
Reply from Popshelf
Hi Daniel,
Please accept our apologies, I have checked the tracking for your order and the parcel is showing as delivered on 23/01. If you could contact our support team on support@popshelf.co.uk we would be more than willing to investigate further and assist you with a replacement or refund.
Thank you
Popshelf
Always great to deal with
27 January 2021
Quick delivery and good quality item
Quick delivery and a well packed item. Very happy with the product. Would recommend.
24 January 2021
Excellent website
Excellent website.
Received a broken funko pop, emailed straight away. The customer service team replied almost instantly and a replacement was shipped the following day. Would highly recommend.
21 January 2021
Impressed
Price was very good. Two Pop Vinyl (one rare). Items were immaculate. Packaging was amazing. Postage was free under £20 with an offer but free over £20 as standard. Tracking was good using Royal Mail. The range is small but there's good stuff. It really was a 5 star experience.
20 January 2021
Hassle free transaction.
17 January 2021
Our son loves collecting pop figurines…
Our son loves collecting pop figurines however as the town centre is currently closed we have had to look online. Popshelf has amazing prices and a speedy delivery - our son was very happy with the pop we ordered and received - with a little treat included as well! Will be ordering again
17 January 2021
Unprompted review
PopShelf is a great company for reliable Pops
I found this company off a Facebook add and thought why not have a look as I needed to complete my Avengers Endgame collection. They have a easy website to follow with decent prices aswell right now with the free shipping it helps aswell. When the order was placed it arrived at my door within 3 days and it came with some Haribos as a thank you so this was brilliant customer service.
14 January 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.