Poptop Events Reviews 

3,955
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting how exceptionally helpful and professional everyone is during private celebrations. Consumers often highlight the delicious freshly prepared food, incredible live entertainment, and the completely smooth booking process from start to finish. Many people emphasize that communication was clear and all arrangements were handled efficiently. However, some people mentioned experiencing unexpected arrival delays, frustrating technical issues with equipment, or missing items on the actual day. A few other people also felt that the transport vehicles arrived noticeably dirty, poorly stocked with drinks, or completely failed to meet their expectations.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrival, professional setup, and friendly... See more

Staff

Customers had positive experiences with staff, describing them as friendly, professional, and a pleasure to... See more

User experience

Users describe positive interactions with user experience, noting that booking is super easy and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise Anderson- was absolutely outstanding, great communication thorough the whole booking process. Her talent was amazing, with a range and song list that had us dancing and singing with her. Our sm... See more

Rated 5 out of 5 stars

We hired Damien Kelly for a private family 60th garden party and he was polite, friendly and kept all my guests happy and entertained. Damien also learnt some particular songs we wanted which wasn't h... See more

Rated 5 out of 5 stars

Brilliant....from booking to event date. Having Props for the 360 aids enthusiasm for attendees. Will be using them again next August & will.be booking very soon jn order to avoid disappointment. It... See more

Rated 5 out of 5 stars

We booked Jamie for our small wedding on the lizard. We had great communication prior to the day and due to poor weather had to move in side on the day. Jamie was great and did two 45 min slots with p... See more


Company details

  1. Party Planner
  2. also in
  3. Event Planning Service

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(3,955)

563 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
dj

Rated 5 out of 5 stars

Amazing events company!

I come across Poptop when I started planning my wedding in January 2023 for July 2023. There were great options for a range of budgets, when one of our vendors fell through Poptop we’re fantastic at helping us find something else asap. We hired all of vendors from here, focaccia company for main food, sugarpuf London for ice cream, flavourful events for evening food which was nachos, Bridgman sound for our dj, liga as our photographer and Marcus for our videographer and we were blown away. Everyone we had was fantastic and great with communication. I would recommend Poptop for anyone planning an event. The fact we planned and had our wedding within 6-months is all down to Poptop!

22 July 2023
Rated 5 out of 5 stars

Ashley was a brilliant DJ. I would highly recommend him

I booked Ashley as our DJ for our 40th anniversary conference gala dinner. We had an 80s theme and Ashley was brilliant at using our suggested songs. After dinner, he had everyone up and dancing for the rest of the night. Many delegates said it was the best entertainment that we had had. Ashley was friendly and professional and I would not hesitate to book him again.

7 July 2023
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Reply from Poptop Events

Hi Helen,

Thank you so much for your review 😊

We are so pleased to hear that Ashley provided a fantastic service and everyone enjoyed the music, it is great to hear that he impressed your guests and had everybody dancing!

We hope everybody enjoyed the conference gala - it sounds like it was a fantastic time 🥳

Thank you for booking with us - we hope to help you organise more events in the future!

Warmest regards,
Poptop

Rated 5 out of 5 stars

Karen was the most incredible DJ

Karen was the most incredible DJ. She kept everyone dancing and really made the party go with a bang. The sound system was excellent and the lights were great. Thank you so much.

8 July 2023
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Reply from Poptop Events

Hi Jane,

Thanks so much for leaving a review for your DJ, Karen. It's great to hear how she got your guests up on their feet to get the party started and with her high-quality lighting and sound equipment to ensure the best experience for you!

We hope you had the most amazing time and look forward to helping you book some great services again soon 😊

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Brilliant!

Ben, the DJ was absolutely AMAZING!
Very friendly and super helpful.

30 June 2023
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Reply from Poptop Events

Hi there,

Thanks so much for leaving a review for your DJ!

We're so glad to hear that Ben's service was such a success! 😎

We look forward to helping you book some great services again soon 😊

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Great party

Having Lee as our DJ really made the party
Lots of people dancing and a great atmosphere

24 June 2023
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Reply from Poptop Events

Hi Mrs Willis,

Thank you so much for your review for your DJ, Lee. It's to great to hear that he provided such a fun atmosphere and got everybody up dancing and having a great time!

We hope you had a fantastic party and look forward to helping you book some great services again soon 🥳

Warmest regards,
Poptop

Rated 5 out of 5 stars

Very happy with Poptop Events response

Very happy with Poptop Events response to an unexpected cancellation of a DJ for a wedding (due to ill health) 3 weeks prior to event. Contacted us immediately and offered alternative DJ's. Offer a 10% discount on our booking and wrote a personal email to explain the situation to afollow up on the standard email.

The outcome was that we had the alternative offered DJ's offering discounted rates.

There are very kind people in the world.

27 June 2023
Unprompted review
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Reply from Poptop Events

Hi Jonathan,

Thank you so much for your review of our service, your feedback is super valuable to us 😊

Our goal is always to make event planning as stress-free as possible for everybody involved and we are delighted to hear that we were successful this time!

We hope your event was fantastic and that everybody had a great time🎉

Thank you for booking with us, we look forward to seeing you again soon to help you organise any future events!

Rated 5 out of 5 stars

We booked our wedding DJ through Poptop…

We booked our wedding DJ through Poptop Events, it was a really easy to use site with great communication too. Would definitely use the site again.

15 June 2023
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Reply from Poptop Events

Hi there,

Thank you so much for your review of our service, your feedback is truly invaluable to us 😊

Congratulations on your recent wedding! We are delighted to have been able to help you secure a DJ for the big day! Our goal at Poptop is to make the event planning process easier fir everybody so it is great to know we were successful in this case!

Thank you for booking with us - we look forward to seeing you again soon to help you in booking more fantastic services like this one 🥳

Warmest regards,
Poptop

Rated 5 out of 5 stars

Great evening had by all and the DJ and…

Great evening had by all and the DJ and caterers we booked through Poptop absolutely delivered, thank you

10 June 2023
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Reply from Poptop Events

Hi Mark,

Thank you for your review! We're so happy to hear you and your guests had an amazing evening together and that the both of your suppliers delivered a high-quality service to help your event run smoothly.

Thanks so much for trusting us to help you plan your event with two of our great DJs and caterers.

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Ace DJ!

Arrived early, great sense of humour, friendly and got most people up dancing! Highly recommended!

31 May 2023
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Reply from Poptop Events

Hi Hannah,

Thank you for leaving a review about your DJ 🎉

We're really pleased to know your DJ arrived promptly and got your guests up on their feet during your special celebrations with his friendliness and humour! We hope you had the most amazing time and look forward to helping you book some more amazing services soon.

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Go ahead and book right away!!!

I hired this party bus for my fiance's 30th birthday and it was absolutely incredible from start to finish. Tony is very helpful and laid back, which made planning super easy. He was lovely enough to accomadate a few last minute changes which saved the day! The atmostphere, the concept, the bar, the DJ set up, the vibes and the stops in Central all made for an unforgettable birthday experience. +++Highly recommend to anybody! Thank you again :D

27 May 2023
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Reply from Poptop Events

Hi M,

Wow! Thanks so much for your review 😊

It's so great to hear how positive your experience has been with one of our party bus suppliers, Tony. We love it when a plan comes together and it's even better when it runs smoothly from start to finish! We all know event plans can change so we love knowing how accommodating Tony was for any changes you needed to make.

We love that you loved it and thanks so much for sharing. It sure sounds like you had an amazing time celebrating a special birthday and we look forward to helping you book some more fantastic experiences soon 🎉

Warmest Regards,
Poptop

Rated 5 out of 5 stars

60th birthday party

Excellent DJ very polite.play all songs require and more

20 May 2023
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Reply from Poptop Events

Hi Lisa,

Thank you for leaving a lovely review for your DJ, Mid8 Entertainment 🎉

We're happy to hear your DJ was friendly and accommodating, accepting song request to play all your favourite songs and more! It sure sounds like a great party and we hope you had the best time celebrating with all your guests.

Warmest Regards,
Poptop

Rated 5 out of 5 stars

DJ Nick was excellent

DJ Nick was excellent. Great communication, played all of our (many) requests and was very professional. Would use again

15 April 2023
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Reply from Poptop Events

Hi Jenny,

Thank you for leaving a lovely review for DJ Nick at Let's Party Disco. It's great to know the service provided was excellent, right through from the communication to the music on the night.

We hope to help you book him again soon 🎉

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Perfect

I got a reply from a friendly dj who made my wedding how I wanted it to be. Perfect 🤩

14 April 2023
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Reply from Poptop Events

Hi Sue,

Firstly, congratulations on your wedding! 💍❤️

We're so happy to know that mbdisco's was able to provide the perfect service for your big day to ensure it went exactly as you'd ever dreamed. Thank you for sharing your review!

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Fantastic DJ

Good communication before event, flexible with working with our wants/needs, arrived early and promptly set up, happy to adapt during event when asked, took time to read through pre-sent requests and planned around this. Nick was a fantastic DJ! He was able to engage with our crowd and mood of the evening and adapted to it accordingly! He kept the party going and knew how to get the dancefloor packed with as many people as possible!! Thank you for your hard work! We would definitely recommend your service!

10 April 2023
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Reply from Poptop Events

Hi Grace,

Thank you for leaving such a glowing review for Nick at DJ Event Service! It's amazing to hear that the service provided was great from start to finish with good communication, flexibility and professionalism throughout as well as a fun and engaging party service on the night 🎉

We're sure Nick will be just as overjoyed as we are to hear such a lovely review ❤️

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Amazing music for our wedding by DJ…

Amazing music for our wedding by DJ Nick. Superbly organised and great entertainment.

5 April 2023
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Reply from Poptop Events

Hi Sarah,

Firstly, congratulations! 💍❤️

Thank you for leaving a review for Nick at DJ Event Service. We're so happy to know that you enjoyed some amazing music at your special day and that this was superbly organised to ensure everything ran perfectly. It sure sounds like it was some amazing entertainment to get your guests up on their feet!

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Very good DJ

Everything was smooth and fine! We were provided with a link to a playlist where we could add music and all we wanted got played. Will definitely book again when organising another party in the area!

17 March 2023
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Reply from Poptop Events

Hi Angie,

Thanks so much for leaving a review about your experience with Condor Events!

It sounds great that you were able to help curate the perfect playlist for your event so that all your favourite songs were played at the party - amazing! 🤩

Hope you and your guests had the best time dancing away to your DJ's set and we'd love to help you book him in again for another party.

Warmest Regards,
Poptop ❤️

Rated 5 out of 5 stars

A great evening

A great evening. The DJ was excellent. arrived in good time nice and early to set up, played our play list and played requests. Nice DJ helped the party along.

18 March 2023
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Reply from Poptop Events

Hi Carl,

Thank you for leaving a review about your booking experience with Hokey Kokey Karaoke and Disco!

We're so happy to hear you had a great evening which was helped along by your DJ 😊

Hope to help you plan some amazing experiences soon ✨

Warmest Regards,
Poptop

Rated 5 out of 5 stars

Couldn't have asked for better

All round great experience. DJ arrived well ahead of time and was very friendly. He was also happy to play any music suggestions from the partygoers (12/13 year olds), and a great time was had by all.

6 March 2023
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Reply from Poptop Events

Hi Jay,

Thanks so much for your review on Bamboogie Family Entertainment! It's great to hear your DJ was punctual and friendly as well as accommodating to all the song requests.

We're so happy to hear they all had a great time 🎉

Warmest Regards,
Poptop

Rated 1 out of 5 stars

Unreliable

Booked in advance , paid deposit , contacted DJ 5 days before my event , all seemed fine till 2 days before my event DJ cancelled. Distraught and disappointed.

5 February 2023
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Reply from Poptop Events

Hi Kathleen,

Thank you for your review of your booking experience with your DJ. We're deeply saddened to hear that your DJ cancelled 2 days before your event. We understand that this left you in a difficult and stressful situation for your party.

After investigating your cancellation further, it has been understood that your DJ had been deployed by the Army to cover the ambulance strikes affecting the UK. Sometimes these types of situations are unavoidable but this is the reason Poptop is here to help you out in helping you find a replacement which we believe out support team were helping you out with.

If you have any further questions or queries surrounding your cancellation, please contact us on hello@poptop.uk.com and we'd be more than happy to assist.

Kind regards,

Poptop Team

Rated 1 out of 5 stars

Not to standard

Everyone said dj very poor didn't listen to their requests and never spoke throughout the night,very disappointing.

28 January 2023
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Reply from Poptop Events

Hi Malcolm,

Thank you for your review of the DJ service you received for your party. We're really sorry to hear that this did not live up to your expectations. At Poptop we understand the importance of special occasions such as this and how you want everything to be perfect for you and your guests.

Please let us make things right for you. Can we kindly ask that you reach out to our Support Team on hello@poptop.uk.com so a member of our team can investigate your complaint further?

Thank you in advance.

Poptop Team

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