Poptop Events Reviews 

3,958
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting how exceptionally helpful and professional everyone is during private celebrations. Consumers often highlight the delicious freshly prepared food, incredible live entertainment, and the completely smooth booking process from start to finish. Many people emphasize that communication was clear and all arrangements were handled efficiently. However, some people mentioned experiencing unexpected arrival delays, frustrating technical issues with equipment, or missing items on the actual day. A few other people also felt that the transport vehicles arrived noticeably dirty, poorly stocked with drinks, or completely failed to meet their expectations.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrival, professional setup, and friendly... See more

Staff

Customers had positive experiences with staff, describing them as friendly, professional, and a pleasure to... See more

User experience

Users describe positive interactions with user experience, noting that booking is super easy and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise Anderson- was absolutely outstanding, great communication thorough the whole booking process. Her talent was amazing, with a range and song list that had us dancing and singing with her. Our sm... See more

Rated 5 out of 5 stars

We hired Damien Kelly for a private family 60th garden party and he was polite, friendly and kept all my guests happy and entertained. Damien also learnt some particular songs we wanted which wasn't h... See more

Rated 5 out of 5 stars

Brilliant....from booking to event date. Having Props for the 360 aids enthusiasm for attendees. Will be using them again next August & will.be booking very soon jn order to avoid disappointment. It... See more

Rated 5 out of 5 stars

We booked Jamie for our small wedding on the lizard. We had great communication prior to the day and due to poor weather had to move in side on the day. Jamie was great and did two 45 min slots with p... See more


Company details

  1. Party Planner
  2. also in
  3. Event Planning Service

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(3,958)

565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
dj

Rated 5 out of 5 stars

Birthday Party Shindig

Good communication
Flexibility
Asking questions
Prompt
Using playlist
Pleasant manner
Friends and family complimenting DJ

27 January 2023
Poptop Events logo

Reply from Poptop Events

Hi Evelyn,

Thank you for sharing your experience using DJ Boomtastic Mobile DJ for your Birthday Party! It's great to hear how smooth the booking process was with your supplier and it sounds like they provided an amazing and thorough service right from communication to the music itself 🎉

Hope you and your guests had an amazing time 😊

Warmest Regards,
Poptop

Rated 1 out of 5 stars

Our dj was ill and cancelled four hours…

Our dj was ill and cancelled four hours before the event. There was no one to help get a replacement as it was a weekend.
I got the money back from the dj but haven’t had my deposit back yet.
We had to find another dj and pay more because of short notice.

28 January 2023
Poptop Events logo

Reply from Poptop Events

Hi Helen,

Thank you for your review of the service you have received from your DJ as well as Poptop.

Firstly, we are so sorry your DJ cancelled your booking on such short notice before your party. We understand how this left you in a very difficult and stressful position for your special occasion and sympathise with your frustration completely.

We appreciate that some circumstances surrounding cancellations cannot be helped however we don't take cases such as these lightly so we're currently in discussion with your DJ to investigate the situation further.

In regards to your point regarding Poptop's service, we agree with you completely in that there could have been more support in helping you find a suitable replacement in time. We're working towards building a 24/7 customer support team to help clients who find themselves in these tight spots for their parties such as yourself. At present though, we simply do not have enough resource in order to deliver this to the high standards we would like.

We believe your complaint has been handled by our support team where your full refund was issued as well as additional compensation. However, if this is not the case or you would like to discuss the matter any further, please contact our support team on hello@poptop.uk.com.

We hope this negative experience has not deterred you from using our services again to plan another upcoming occasion with us - we'd love to be a part of it.

Warmest regards,

Poptop Team

Rated 5 out of 5 stars

50th party

Our DJ Frizzy was amazing with noone needing to request songs and the the karaoke was amazing

12 November 2022
Rated 5 out of 5 stars

Great DJ, very professional

Nick was really great, came early and was all set up before the party began. Played some great tunes and was great with requests.
Thank you so much

11 November 2022
Rated 5 out of 5 stars

Gordon Robertson was an excellent choice

Gordon was an excellent choice for our wedding entertainment. He is a very talented musician and sang many of the songs selected by us for our wedding playlist before performing a DJ set later in the evening. He was able to adapt from slow ballads to upbeat pop and rock to suit all ages. He was very professional and I wouldn’t hesitate in recommending him.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

So easy to book a pro DJ

So easy to book a pro DJ. Choose the date and location you want and you can take your online booking process from there.
Pootop Events takes the worry out of booking somebody.
The DJ, Tony, was very responsive to emails and to requests for particular tunes.
I would recommend Poptop events.

17 September 2022
Rated 5 out of 5 stars

Our Wedding

Fantastic wedding, Great service, great music, great DJ
So if your looking for a DJ what ever the occasion we would recommend Steve.
John and Helena
Great Chishill

10 September 2022
Rated 5 out of 5 stars

wedding disco

Having booked a evening Wedding Disco, the site booked an afternoon event. But having spoken to the DJ personally it was easily resolved. As for the DJ himself he could not have been more accommodating, he came up with something for the children without been asked and kept our guests on the dance floor all night.

2 September 2022
Rated 5 out of 5 stars

Wedding

I used poptop events to help me find a dj and a photo booth for my wedding.
Poptop was so easy to use, I just entered my wedding details and then put was I was looking for and a selection came up.
I was able to shortlist my favourites and then message them get a quote and if I was happy book, pay the deposit all in one place. So easy, I will definitely use poptop again for any events and will always recommend to anyone holding an event

22 August 2022
Rated 4 out of 5 stars

Fun DJ for our wedding

Fun DJ for our wedding. Old school disco music at the start of the night, mixed with some more modern music as the night went on.

27 July 2022
Rated 5 out of 5 stars

My daughters 13th Birthday

We booked a party using pop top events. The DJ got in touch with us promptly.
The disco was fabulous and everyone enjoyed the event.
DJ played all the music that everyone liked and for every age group that was there

23 July 2022

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