Poptop Events Reviews 

3,958
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting how exceptionally helpful and professional everyone is during private celebrations. Consumers often highlight the delicious freshly prepared food, incredible live entertainment, and the completely smooth booking process from start to finish. Many people emphasize that communication was clear and all arrangements were handled efficiently. However, some people mentioned experiencing unexpected arrival delays, frustrating technical issues with equipment, or missing items on the actual day. A few other people also felt that the transport vehicles arrived noticeably dirty, poorly stocked with drinks, or completely failed to meet their expectations.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrival, professional setup, and friendly... See more

Staff

Customers had positive experiences with staff, describing them as friendly, professional, and a pleasure to... See more

User experience

Users describe positive interactions with user experience, noting that booking is super easy and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise Anderson- was absolutely outstanding, great communication thorough the whole booking process. Her talent was amazing, with a range and song list that had us dancing and singing with her. Our sm... See more

Rated 5 out of 5 stars

We hired Damien Kelly for a private family 60th garden party and he was polite, friendly and kept all my guests happy and entertained. Damien also learnt some particular songs we wanted which wasn't h... See more

Rated 5 out of 5 stars

Brilliant....from booking to event date. Having Props for the 360 aids enthusiasm for attendees. Will be using them again next August & will.be booking very soon jn order to avoid disappointment. It... See more

Rated 5 out of 5 stars

We booked Jamie for our small wedding on the lizard. We had great communication prior to the day and due to poor weather had to move in side on the day. Jamie was great and did two 45 min slots with p... See more


Company details

  1. Party Planner
  2. also in
  3. Event Planning Service

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(3,958)

566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
dj

Rated 5 out of 5 stars

I cannot thank John enough

I cannot thank John enough, he did far more than any other DJ that I've used before. If you're looking for someone to not only play songs & are after some quality, funny entertainment, then look no further than John & Alex.
They made a good night into a great one. Thank you again gents, you were the icing on the cake

4 July 2022
Rated 5 out of 5 stars

Marvelous events company

This is a marvelous events company, easy to contact, fast response. I booked a DJ and Photographer for my wedding, both were excellent. I wudn't hesitate to use Poptop Events again

30 June 2022
Rated 3 out of 5 stars

I'm sorry to write this but Apex DJ was…

I'm sorry to write this but Apex DJ was a disaster there were errors all over the place. He was one man down but genuinely nice guy. Sadly though for me he is not suitable for large events or posh parties. Working mensclub maybe. Old school old style and we had lots of comments on how bad he was. He ended up being the talking point for all the wrong reasons. I'm so sorry to be saying this but it maybe time to hang his mic up

20 June 2022
Poptop Events logo

Reply from Poptop Events

Hi Emma,

Thank you for taking your time to leave a review of the service you received from Apex DJ for your big day. We're extremely sorry that the service provided wasn't as you anticipated and ruined your special day.

Here at Poptop, we want to ensure all of our suppliers meet and exceed the expectations of event planners all over the UK by delivering an extraordinary service so we've taken your feedback on board and passed this onto Apex DJ. We will continue to work with him on this and look at ways we can help overcome this for any future clients who are looking to book with them for their events.

Again, we really appreciate your time sharing your feedback with us. It massively helps us and the huge number of small businesses we work with.

Please email a member of our support team next time you book with us and we can discuss some actionable compensation for your new booking.

Kind regards,

Poptop Team

hello@poptop.uk.com

Rated 5 out of 5 stars

Five stars all round *****

What a great simple way to make a booking for an event. I had never had cause to book a DJ before, Poptop Events made it very simple. I chose Stephan Jay for a joint 50th and 21st party in a hotel. I could see reviews from previous clients so I could make my choice with confidence.
Thank you Poptop, and most importantly, thank you to Stephanie Jay. We had a wonderful night. Five stars all round *****
Andy

13 May 2022
Rated 3 out of 5 stars

Slightly mixed review

Slightly mixed review.
Firstly I feel that for a nervous bride there was lack of communication in the lead up to the wedding and think more could have been done to stay in touch especially in the week of the wedding, I spent the day wondering if my dj would turn up.

When they did I must say they were extremely professional and our dj was brilliant people danced from start to finish and the dance floor was never empty. Everything went really well and we couldn't praise the dj enough. Only thing was we had paid extra for the LOVE letters and they were there but they didn't work so they weren't switched on at all throughout the night.

6 May 2022
Rated 5 out of 5 stars

Better late than never!

The event I helped to organise was postponed on several occasions owing to the pandemic. It was eventually held 2 years late. The original dj I booked was still available with only a small increase in price. Communication with pop top has always been excellent.

I would certainly use them again.

14 April 2022
Unprompted review
Rated 5 out of 5 stars

A very good DJ.

Carl was very professional and very friendly and polite. He knew what tracks to play and at what point of the night. He certainly made my wife's 40th birthday a good evening with a great set of music. Thank you again Carl. Definitely would use again and highly recommend.

13 March 2022
Unprompted review

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