Poptop Events Reviews 

3,958
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting how exceptionally helpful and professional everyone is during private celebrations. Consumers often highlight the delicious freshly prepared food, incredible live entertainment, and the completely smooth booking process from start to finish. Many people emphasize that communication was clear and all arrangements were handled efficiently. However, some people mentioned experiencing unexpected arrival delays, frustrating technical issues with equipment, or missing items on the actual day. A few other people also felt that the transport vehicles arrived noticeably dirty, poorly stocked with drinks, or completely failed to meet their expectations.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrival, professional setup, and friendly... See more

Staff

Customers had positive experiences with staff, describing them as friendly, professional, and a pleasure to... See more

User experience

Users describe positive interactions with user experience, noting that booking is super easy and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise Anderson- was absolutely outstanding, great communication thorough the whole booking process. Her talent was amazing, with a range and song list that had us dancing and singing with her. Our sm... See more

Rated 5 out of 5 stars

We hired Damien Kelly for a private family 60th garden party and he was polite, friendly and kept all my guests happy and entertained. Damien also learnt some particular songs we wanted which wasn't h... See more

Rated 5 out of 5 stars

Brilliant....from booking to event date. Having Props for the 360 aids enthusiasm for attendees. Will be using them again next August & will.be booking very soon jn order to avoid disappointment. It... See more

Rated 5 out of 5 stars

We booked Jamie for our small wedding on the lizard. We had great communication prior to the day and due to poor weather had to move in side on the day. Jamie was great and did two 45 min slots with p... See more


Company details

  1. Party Planner
  2. also in
  3. Event Planning Service

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(3,958)

566 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
dj

Rated 5 out of 5 stars

He was a great DJ

He was a great DJ. listened to everything we asked and was very open to taking requests on the night. Literally people won’t stop going on about how good the DJ was on the night. So a very big thank thank you and I hope to be using him for my wedding day!

21 February 2022
Unprompted review
Rated 5 out of 5 stars

DJ Kev was amazing

DJ Kev was amazing, playing all the important songs we asked for and making the night memorable for all the right reasons. He had the crowd up and dancing and also played more downtempo when that was what the room required. Would recommend

14 February 2022
Unprompted review
Rated 3 out of 5 stars

Confused and delighted

I would like to thank the young lady who was customer support for being helpful and easy to talk to,it has been difficult to give a star rating as I think the principle of pop top brilliant and when I had an issue with the booking of the DJ who took 3 days to respond they did everything to help me once I contacted Poptop.
Because I had been let down previously by another DJ not with pop top and was organising my own party i was feeling a little stressed.I used pop top only 2 weeks before the event,I personally found the process of paying the deposit a bit odd before having a confirmation from the DJ or pop top agents,because I had no communication on the booking from anyone for a couple of days who then declined,the site is confusing and said the DJ was available,I then emailed customer service who were more than helpful and said could help me find another DJ.unfortunately I then booked two by mistake on the site,of which one I had to cancel as I didn’t realise I booked him as he didn’t respond for 24 hrs either,so booked another DJ .I kept the other who was fabulous as he responded straight away.
Unfortunately because I had booked twice an administration fee is taken with each booking, the deposit was returned but not the administration fee,if you cancel a booking the administration fee is only returned if the entertainer cancels.Because of the booking confusion.I did ask if the administration fee could be returned but was declined ,tho customer service Laura did try her hardest with the manager,I think out of goodwill and because of the confusion of the DJ’s not responding quickly enough they could have reimbursed the 2nd booking fee.

My advice,book well in advance,wait for response to check the entertainer will do the event text them email or speak (in my case they didn’t respond for two days)use customer service immediately,as I initially thought Poptop a scam as only emailed me and Poptop should perhaps have an initial response from a booking with either a phone call or a picture and phone number on an email sent immediately to reassure you that there are people to talk to and Im not sure half the deposit should be taken immediately just a prebooking fee until entertainer confirms, then deposit.Now I know you are genuine and have lovely people working for you and my DJ fab I will use you again but perhaps look at the booking process and communicate verbally or give opportunity to client at the initial contact with Poptop before a client contacts Poptop as they have an issue.
Thankyou for reading

31 October 2021
Unprompted review
Rated 5 out of 5 stars

5 stars: Excellent rating from us from us at Steelasophical Steel Band Dj

Steelasophical Steel Band Dj have been on the PopTop platform since 2017. In that time, they have generated for us 2524
QUOTE REQUESTS and exactly 50 completed bookings to date

Constanly improving through investment in customer UI, Marketing and the benchmark AutoQuote System - allowing clients to build there quote and get an instant indication on price and availability.

5 stars: Excellent rating from us
May the growth and success continue
Onwards and Upwards

Gary
Steelasophical Steel Band Dj

4 January 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Poptop found us a local disco/DJ company who was excellent and good value. Thank you, will use Poptop again.

15 September 2019
Unprompted review

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