www.popvil.com Reviews 1,229

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 734 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the vibrant colors and well-made materials of the items. Many people found the customer service to be excellent, noting their responsiveness and willingness to assist with exchanges and sizing issues. The ordering process and delivery were generally smooth, with many receiving their items in a timely manner. However, some customers also noted that sizing can run small, often requiring exchanges. A few other people also felt that their orders were not received or experienced difficulties with returns and refunds, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Customers had positive experiences with product quality and appearance. Many reviewers praised the vibrant... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the very good quality... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the quick and responsive... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with their orders,... See more

Response time

Clients share positive opinions on response time. Many customers highlight the quick and efficient responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size bikini top, twice. I emailed customer service and they were wonderful at taking care of my return/exchange! The swim suit I ordered was great quality and the colors were so vi... See more

Rated 5 out of 5 stars

Great company and great customer service. I purchased a bathing suite. The quality is great. Colors are bright and vibrant. I had an issue with sizing and was able to get it resolved with customer ser... See more

Rated 5 out of 5 stars

I really wanted a super-bright 2 piece for this summer’s pool season and am blown away by the vibrancy of my suits! One did arrive that was less stretchy than expected/ran small and even though I size... See more

Rated 5 out of 5 stars

I bought two Popvil suits for a tropical vacation. Both fit and looked terrific, very good support from straps and bust construction and great design at the leg line and butt. One of the suits had a p... See more


Company details

  1. Swimwear shop
  2. Ladies' clothes shop

Written by the company

Welcome to Popvil.com! Popvil (www.popvil.com)is a highly personalized swimwear brand providing obsessed, high quality and affordable swimwear. We focus on functional fit and round out our selection with aesthetics of the moment. Our vision is to empower all women and girls to attain real self-love and celebrate their real women's curves.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a wonderful experience with this…

I had a wonderful experience with this store! My original order was lost during shipping, but their customer service was amazing. They responded quickly and offered to replace my swimsuits with no hassle at all. It’s hard to find businesses that truly care about their customers, and they went above and beyond to make things right. I really appreciate how easy they made the whole situation. I would definitely order from them again and highly recommend this store!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Love the material and the quality

Love the material and the quality. Unfortunately I did not get the right size as when it comes to the top so I contacted customer service to see if I can get an exchange. currently waiting, but excited to get a piece that fits correctly and try it on for this summer.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I ordered the wrong size bikini top, twice. I emailed customer service and they were wonderful at taking care of my return/exchange! The swim suit I ordered was great quality and the colors were so vibrant! I will definitely be ordering from Popvil again and recommending them to others!

11 May 2026
Unprompted review
Rated 1 out of 5 stars

DID NOT RECEIVE PACKAGE

Placed an order over 2 weeks ago, received a shipment confirmation but unable to track my package. Very frustrated that I have emailed them twice with no response.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality Swimsuit

My swimsuit arrived quickly and it is absolutely beautiful! Very well made and looks exactly like it does in the photos. I recommend sizing up if you are a long torso. I normally wear a small, but need to exchange for a medium.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Fab swimsuits!

Fab swimsuits! Wanted a bright suit for the pool and the bikini absolutely delivered! The bottom was a little small for me but the customer service response time was very quick. Will order again!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Pretty swimwear, excellent customer service

I purchased 2 swimsuits and they were exactly as pictured. They’re soft and comfortable. Very nice bright colors, just like in the pictures. The bottoms run small though. Customer service was excellent and exchanges to items for me with no hassle. I’m very satisfied with my purchase.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

$5 off for a 5 star review—this company incentivizes reviews!

**This company offers incentives for providing a 5 star review.** .

DO NOT BELIEVE THE REVIEWS YOU READ!

If you receive a suit that doesn’t fit, they will refund approximately half of the purchase price and charge you $7.99 to ship it back. The same goes for an exchange.

These suits sell on Amazon. If you can’t live without one, protect yourself from shady business practices and order through Amazon vs their direct site.

Don’t write a review you are being paid for. It makes reviews useless for all of us.

Communication via email re: exchange
Kelly (PopVil)
Apr 20, 2026, 16:30 GMT+8

do u need size M?

Dear customer,
Thank you for your email. If you are satisfied with our items or service.
Can you please leave a five-star review on (link for TrustPilot dot com/review/Popvil dot com)
Screenshot and send it to us to receive 5 dollars or a new suit.
Thank you for your support.
Have a nice day.
Yours Sincerely,
Popvil Customer Service Team

dear
if u can give us a good comment, send us a screenshot
we will reship item u need for free
do u accept?

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service and they were prompt with their answers and willing to work out any issues! Quality bathing suits and delivered in cute reusable packaging!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I am leaving 5 stars for the customer…

I am leaving 5 stars for the customer support. I ordered a 3piece set and the bottoms were too big. Customer suppression responded quickly and offered to ship me a new size for FREE! Can’t beat that! And the swimming suit is Fabulous! Great fit and bright colors.

6 May 2026
Unprompted review

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