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www.popvil.com Reviews 1,230

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TrustScore 4.5 out of 5

4.6

Swimwear shop
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Review summary

Created with AI, based on recent reviews

Evaluating 734 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the vibrant colors and well-made materials of the items. Many people found the customer service to be excellent, noting their responsiveness and willingness to assist with exchanges and sizing issues. The ordering process and delivery were generally smooth, with many receiving their items in a timely manner. However, some customers also noted that sizing can run small, often requiring exchanges. A few other people also felt that their orders were not received or experienced difficulties with returns and refunds, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Customers had positive experiences with product quality and appearance. Many reviewers praised the vibrant... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the very good quality... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the quick and responsive... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with their orders,... See more

Response time

Clients share positive opinions on response time. Many customers highlight the quick and efficient responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size bikini top, twice. I emailed customer service and they were wonderful at taking care of my return/exchange! The swim suit I ordered was great quality and the colors were so vi... See more

Rated 5 out of 5 stars

Great company and great customer service. I purchased a bathing suite. The quality is great. Colors are bright and vibrant. I had an issue with sizing and was able to get it resolved with customer ser... See more

Rated 5 out of 5 stars

I really wanted a super-bright 2 piece for this summer’s pool season and am blown away by the vibrancy of my suits! One did arrive that was less stretchy than expected/ran small and even though I size... See more

Rated 5 out of 5 stars

I bought two Popvil suits for a tropical vacation. Both fit and looked terrific, very good support from straps and bust construction and great design at the leg line and butt. One of the suits had a p... See more

Company details

  1. Swimwear shop
  2. Ladies' clothes shop

Written by the company

Welcome to Popvil.com! Popvil (www.popvil.com)is a highly personalized swimwear brand providing obsessed, high quality and affordable swimwear. We focus on functional fit and round out our selection with aesthetics of the moment. Our vision is to empower all women and girls to attain real self-love and celebrate their real women's curves.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Order arrived in a timely manner

Order arrived in a timely manner. Love the suit, absolutely gorgeous. My only advice is to downsize one size smaller, I ordered my true size, and this brand seems too run a little big.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered according to the size chart…

Ordered according to the size chart which didnt fit tried to get a credit or larger top and they refuse to send or credit within the 30 days listed unless I give them a 5 star review. This shouldnt be allowed when the webpage clearly says return or exchange within 30 days wont be buying again

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service. No returns or exchanges. The sizing detailed on website is not…

The sizing detailed on website is not accurate. I ordered based on measurements and it was too small, they were much smaller than specified.
On trying to exchange was told I would need to pay $39.99 to exchange. I said given the information online was incorrect it was unreasonable for me to pay this. It took weeks of back & forth since January & I did not get anywhere. The service is just awful.
Do not order from this company.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

I was told that I would get less than half of my order cost to return unworn, unused, still in package products. And that I should sell my unused product. Who is going to buy a swimsuit from a stranger. Gross!

Suits feel thin and cheap and do not seem like they will hold up past a few beach wears.

Buyer beware!!! Feels like a scam since they won’t let you return the product for full refund!!!

In what online retail world are we not aloud to return products if they don’t work!

22 March 2026
Unprompted review
Rated 4 out of 5 stars

Fast shipping and beautiful neon colors

Fast shipping. Colors are as bright and described as pictured. Responsive customer service, just not used to having to email to request a refund/return to be approved but smooth process. I am a size 8/medium in every other store but find their medium to be a bit too snug/small. Would size up for next time.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I will be back!

The quality of the suits is amazing and the colors are so brilliant… their customer service was top notch as well and I will definitely be ordering all of my suits from PopVil from now on…

25 March 2026
Unprompted review

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