Porch Pirates Mystery Boxes Reviews 

222
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the element of surprise and the enjoyment derived from opening their mystery boxes, often finding useful items and good value. Many also report receiving high-value products like designer bags or electronics, with some experiencing quick and timely delivery. However, some customers also noted significant dissatisfaction with item quality, frequently mentioning broken, used, or low-quality products, and items of very low value. Additionally, several reviewers reported issues with order fulfillment and delivery, including long delays, unreceived boxes, or problems with shipping labels and refunds.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight over high-quality, fun,... See more

Order

People report ambiguous experiences with order, with many expressing significant frustration over unfulfilled... See more

Quality

Customers had negative experiences with quality, with many reviewers expressing disappointment and finding... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Value for money

Reviewers highlight ambiguous aspects of value for money, with many expressing dissatisfaction, feeling they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 5 out of 5 stars

I was so excited to be one of the first to grab a Porch Pirate Mystery Box, and wow totally worth it! The surprise factor is amazing, and I got some incredible goodies, including a Michael Kors crossb... See more

Company replied


Company details

  1. Novelty shop

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.4

Average

TrustScore 3.5 out of 5

222 reviews

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Replied to 10% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(222)

206 reviews in the last 12 months

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Rated 1 out of 5 stars

I have ordered my package and was told…

I have ordered my package and was told it would be the next Friday that I would get it. Never received it message them about it told me that they would be several days behind as I got popular on social media and have lots of people ordering so I say okay and I waited and waited got a tracking number and I'm waiting and still haven't got my package and it's been almost a month. I have message them on Facebook Messenger through email and on their site and haven't really got anything for them I'm about to get a hold of them and ask for a refund as this is bullcrap and it shouldn't take this long after you've already billed me and took my money and still haven't gave me my item.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam!

Received a bunch of small plastic goody bag toys for kids. Maybe $20 worth. Paid $80 to sign up for a subscription. Such a scam. Not to mention it took 2 weeks to fill my order. Do not waste your money.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

What went wrong should be what went…

What went wrong should be what went right. How about used shoe's, used cup with some kind of red/pinkish residue in it. Open packages with nothing inside, late delivery and in my luxury box i got a deflated tire! Seriously... beauty/ luxury my behind.

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Pretty good overall

Pretty good overall. Shipping was slow, but finally got here. It's a fun box. As a reseller I should be able to at least make my money back. Not a winner, but worth it.

24 June 2026
Unprompted review
Rated 2 out of 5 stars

For now im going with 2 stars I use…

For now im going with 2 stars I use mystery boxes on my TT channel and got a flyer saying that if I buy 5 boxes I'll get a 6th for free.. got no confirmation of ill even get the 6 th box as promised abd the promo code I was given didnt work at check out, my order as sat untouched and not shipped for over a week and when I attempted to reach the company through a few different avenues I have not gotten a response back. Not saying its a bad company but so far no response to give it a good rating.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service I questioned why…

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I spent very happy, I have since ordered 2 more boxs.

17 June 2026
Unprompted review
Rated 4 out of 5 stars

I contacted the company due to delayed…

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going out of town. That did not happen unfortunately but they did try and all communication was very friendly and kept me up to date with tracking info and such. No I didn't win any of the expensive gifts like handbags, gaming, Apple etc. but my husband had a few good items, I did too and some to my daughter and grandkids. They loved the Pipsqueak boxes! Thank you Austin and team for excellent customer service and communication.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Garbage disguised as mystery box

Not only was shipping greatly delayed, as it didn't ship until days after it should have originally been delivered. But I got ZERO reply from them through their Facebook or their texting on their website. But, the box is ridiculously empty. Like, maybe 1/4 of the box filled. And the products are low value and junk. Not a single thing in the box is worth more than a few dollars. And having spent over $60, its screams SCAM!

18 June 2026
Unprompted review

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